Ratings based on 257 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler
Calming atmospherePosted May 19, 2017
I felt so comfortable no noise just pure quietness ... My room was clean and the staff are great so kind and helpful I feel that I would totally go back if I had to choose a hotel
for Everyoneby A verified traveler
Good hotel for areaPosted May 16, 2017
Hubby and I needed a quick place to stay in OC. We needed an affordable yet decent place and so happy we found this one. Check in was quick and the front desk (think her name was Nhien?) gave us better service than we've had at 4-5 star hotels. Room and clean and bed was surprisingly very comfy. Would stay here again.
by A verified traveler
Expedia disappointedPosted May 8, 2017
Pros: The staff
The hotel staff was extremely friendly which is the only reason I ended up staying. When I arrived at the hotel there were 4 gentleman standing outside drink beer and smoking right in front of the entrance. When I walked into a hotel it reminded me of a college dorm opposed to a hotel. The furniture in the room looked like it got attacked by a cat which made me laugh because I was told the hotel was just remodeled. The room looked completely different then what was posted on Expedia, it was a complete disappointment. Had I arrived early, I would have left and gone to the holiday inn right next door.
for Everyoneby A verified traveler from Bay Area, CA
Great room for the pricePosted Mar 7, 2017
Pros: Amenities, location and friendly staff
Cons: Spray for spiders and pain the rooms, make sure they deep clean the cracks, walls and window sills. Offer daily housekeeping, everyother does.
Location: Disneyland is close, just a few minutes drive.
Hotel is conveniently located right off freeway and next to a gas station. The area doesnt seem bad. The hotels amenities are great, room service (food) available, vending machines, laundry cleaning (free) gym, ect. Hotel staff was pleasant. The queen bed & sofa suite was spacious enough and the amenities were very accommodating (full kitchen), large bathroom, separated room with queen rollout bed, 2 tv's. No patio. Giving this hotel 4 stars because: 1. Housekeeping comes once a week, but they will bring you fresh towels daily upon request, 2. Room was in need of fresh paint and deeper cleaning, 3. found a black widow crawling out of the emergency fire sprinkler above the queen bed which spun a web and was descending down towards the bed, i was able to kill it before it disappeared, thank god i was not sleeping and had the lights on, that freaked us out good.
for Everyoneby A verified traveler from SF
Great hotel for the price!Posted Mar 6, 2017
Pros: Mattress, pillows & furniture were great!. HOT WATER AS YOU NEED IT! Most hotels in LA have problems providing hot water for your shower but not this1
Cons: Cleaning is once a week or whenever you ask for. That works for me, as I always get annoyed by the fact that I have to give time to the housekeeper.
Location: Too bad: They claim to be located 1.5 miles from the convention center, but they are 3+ miles away from it, so I had to pay Uber back and forth.
The room is a very nice executive suite! with very nice furniture and space size.
Comment from Hotel Management
Mar 21, 2017 by Rich S., Hotel Management
Thank you for taking the time to provide us with your feedback. I'm very sorry if you were led to believe we were 1.5 miles from the convention center. I tried looking online to see where this was published but could not locate it. Either way, we're sorry! We are indeed 2.7 miles from it.
for Everyoneby A verified traveler from San Jose
Great stayPosted Feb 27, 2017
Hotel staff was very friendly. The rooms were clean and the beds were comfortable. The location of the hotel was convenient. Great place for families.
Two star hotelPosted Feb 22, 2017 on Hotels
I liked the bed; it was very comfortable. The water pressure for taking showers was amazing. I would have liked a computer and printer capability in the lobby area. Assistance was needed from the desk clerk who was very helpful though.
by JI YEON
Posted Feb 17, 2017 on Hotels
for Business Travelersby A verified traveler
Down in Santa Ana for testimony in a Civil TrialPosted Feb 15, 2017
The staff was great and the room was spotless. Selections for food and other things was very good in that I was there for pre-trial work and was happy with all things. Comfy bed and quite room.
love this hotel!!Posted Feb 14, 2017 on Hotels
my stay was wonderful, will stay here again!! very quiet staff was really nice, rooms are great and i felt very comfortable.