Ratings based on 60 Verified Reviews

3.9 out of 5
81% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Breakfast lacking.

Posted May 11, 2017
Pros: Great price and location.
Cons: The breakfast.
Location: Beach and restaurants
The format of the breakfast should be buffet style. The one worker had trouble keeing up with a line of 10 - 20 patrons.
Comment from Hotel Management
May 17, 2017 by syoung, Hotel Management
Thank you for providing us your feedback, please know that we will use your feedback to better our service for the future. We hope to be of service to you in the future. Warm regards, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 30, 2017
Upon arrival I was never t greeted with friendliness or courtesy. Check out the lady was very professional and all smiles
Comment from Hotel Management
May 4, 2017 by Syoung, Hotel Management
Thank you for your feedback, we will work extra hard to ensure a delightful greeting upon arrival for all of our guests in the future. We appreciate you letting us know.
1 out of 5
by A verified traveler

Bed Bugs!!!

Posted Apr 17, 2017
Pros: Nothing
Cons: Everything
I found a huge bed bug.....captured it in a tissue, gave it to the manager. At first they were only going to refund the rest of my stay. Then they did a day later refund the start of my stay. The manager called me saying that was the only bed bug because the exterminator didn't find anymore. LOL is all I can say about that. The first night I stayed there the room had a funny smell and I itched all night. I was moved the room with the bed bugs. That late morning I was on my way to the front desk and there 5 people in a circle smoking marijuana, same smell coming into my room the night before. When one of the girls in the circle saw me coming she tried to hide it. Marijuana will be legal recreational in 2018. This is 2017 Clarion. I'm not sure where the good reviews are coming from that I read prior to booking at this location. The breakfast is given when you hand in vouchers that are given to you if/when you ask about breakfast. And those are not for the duration of your stay. That's my review!!!
Comment from Hotel Management
Apr 20, 2017 by Syoung, Hotel Management
Thank you so much for providing your feedback from your recent stay. I truly apologize that you had to experience any sort of inconvenience during your stay. Please know that your concerns were addressed immediately upon learning of your findings, and all tests have come back negative for any further issues with your room. Again, I apologize for any inconvenience and appreciate you bringing this matter to our attention during your stay so we were able to address it. Please do not hesitate to contact us if your refund has not processed yet. Have a great day! Warm regards, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Santa Ana

Great hotel

Posted Apr 16, 2017
I really enjoyed my stay here. It was quiet, away from freeway noise, clean and comfy. Room had a bed, tv, bathroom and closet, out was all clean. Deff recommend.
Comment from Hotel Management
Apr 17, 2017 by Syoung, Hotel Management
Thank you for providing your feedback from your recent stay. i am so please to hear that you enjoyed your stay, we look forward to another opportunity to serve you. Warm regards, General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Fine hotel for the money

Posted Apr 14, 2017
Pros: Price, fire pit, pool, location close to airport.
Cons: Hear others easily
Location: Not much
Greeted by friendly staff' checked in early no problem. Nice courtyard with fire pit. Be sure to stay facing the inner yard as some outside rooms face an RV storage yard and electrical substation with early noises emanating from it. Thin walls but clean modern room.
Comment from Hotel Management
Apr 17, 2017 by Syoung, Hotel Management
Thank you for your feedback from your recent stay. We truly value your input, and are hopeful for your return so we can ensure your inn yard-facing room on your next visit. Thank you again for your time. Warm regards, General Manager
3 out of 5
by A verified traveler from Santa ana

TV adverts say free breakfast - its not free!

Posted Apr 13, 2017
Pros: nice entry
called to ask if there was breakfast, they said yes, but when we got down there it was for a charge. Disappointing.
Comment from Hotel Management
Apr 17, 2017 by Syoung, Hotel Management
Thank you for providing feedback from your stay. I am so sorry to hear that you were misled in any way, and rest assured I am addressing your concerns immediately to ensure that no one else is misled. Thank you again for providing your feedback, we hope to be able to serve you again in the future. Warm regards, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 6, 2017
Good, clean hotel Worth the price of $ 80 -90 per night. Clean room and bathroom. Free parking, and wi-fi. Close to restaurants, and easy access to freeway.
Comment from Hotel Management
Apr 10, 2017 by Syoung, Hotel Management
Thank you so much for your feedback from your stay. We hope to see you back on your next visit! Warm regards, General Manager
4 out of 5
Recommended
for Families
by A verified traveler

Posted Mar 28, 2017
Location:
I booked this hotel to stay at while we were on a three day trip to Disneyland, and in my opinion it was very good for the money. The staff were all very kind and the rooms were clean and comfortable. A plus is Disneyland is only a 10-15 minuet drive depending on traffic but one down side is that there is no complementary breakfast, but overall I would say it this hotel was excellent for the money.
Comment from Hotel Management
Mar 31, 2017 by syoung, Hotel Management
Thank you so much for your feedback from your recent stay. We are pleased you enjoyed your stay, and hope to see you return once our breakfast room is finished. Warm regards, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel

Posted Mar 16, 2017
It does the job. They have a nice fire pit and comfy chairs.
5 out of 5
Recommended
for Everyone
by A verified traveler from R

Very convenient hotel

Posted Mar 6, 2017
I really enjoyed my stay at this hotel. I had to do an early check in and called ahead of time to make sure if it was okay. Their receptionist Renee was a total sweetheart and helped with the early check in. As soon I got there she provided the most excellent customer service I have ever gotten. I even got a room upgrade with the view of the pool. I love that they had a mini restaurant. My room was very comfy. I truly enjoyed my stay.
Comment from Hotel Management
Mar 8, 2017 by scottyoung, Hotel Management
Thank you so much for your feedback, I will be sure to celebrate your kind words with my entire team. We hope to see you back soon. Warm regards, Scott Young General Manager