Staff gets an E for effort, but... just don't.
Posted Jan 20, 2017
My room wasn't clean. There was hair on the bathroom floor, in the tub, and on the sink's counter. There was ONE towel in the room. (No washcloths, bath mats, hand towels.) I called and asked for towels and someone showed up holding some (in the same hand as - and touching - her half-eaten apple). They were wet. Still no washcloths. Walls are PAPER THIN. I heard every word of the conversation next door. Every time someone upstairs closed a door, a loud BOOM shook the building. Got home to find an unknown charge on my credit card. Called to ask what it was for and they said it was for "extra taxes" ... even though ALL taxes and fees were pre-paid via Expedia. Horrible stay. I booked this hotel due to the location and to save a few bucks. I knew I'd made a mistake the moment I drove up and saw people yelling at each other between the 1st and the 3rd floor, a man in a huge, souped-up truck blocking the parking lot and repeatedly revving his extremely loud engine (this went on for about 10 minutes, by the way ... and happened again nearly every night of my stay), and about 20 feet from him there was a group of people partying in the parking lot: drinking, yelling, and smoking about 5 feet away from the rooms. The lobby was clean and lovely but smelled awful - like the whole place had been hosed down with REALLY strong men's cologne. Would never stay here again. Worth noting, though, that the STAFF was wonderful. Very kind and helpful. They deserve a much better place to work.