Hotel Staff Did Not Tell the Truth about Breakfast
Posted Sep 18, 2016
I booked 7 rooms for a high school volleyball tournament. Four other parents also stayed at the hotel for a total of 11 rooms. The tournament started at 8:00 AM Saturday AM and we needed breakfast between 6:30 - 7:00. I went to the hotel early Friday afternoon and checked in 7 rooms and spoke with the desk person about breakfast. I had spoken with someone about breakfast earlier in the week but wanted to make sure we were all set in person.
The woman at the front desk was very nice and checked usin the 7 rooms. She even helped me select ~4 items from the menu for the girls to choose from for breakfast and said to call down at 6:00 AM and it would be ready at 6:30AM. She even made copies of just those items from the menu for me to give to the girls to select from.
However, when we arrived at the hotel Friday night ~9:00 PM, the current staff at the desk told us that breakfast was NOT until 7:00 AM - regardless of what the day person told us. They said that she was new and shouldn't have told us that. Now - I had 20 people at the hotel now with NO OPTION for breakfast. The staff did NOTHING for us and suggested McDonalds - which is what we had to do. Not exactly the Breakfast of Champions for our high school volleyball team.
I have always stayed at Marriott's and have loved them but this one was HORRIBLE. Their lack of caring about our team was unbelievable. I would never have stayed with them had I known about the breakfast issue. Very unprofessional - even the manager.