Posted Jul 25, 2016
This hotel was clean and had the basics but nothing special. The "Bistro" cafe had very limited hours, was late opening and was out of my first request each time I went. It was suppose to open at 7 am and was still not open when I checked out at 8:20 am.
The cleaning staff was excellent, my room was kept clean and I never heard or saw any of them.
The location was convenient to shopping and the airport and things I was there to do.
The pool area was clean, as was the pool. The hot tub was a different story, the bottom was green and slimy and people left footprints in the green when they got in.
Comment from Hotel Management
by Courtyard Marriott Santa Ana, Hotel Management
Thank you for your recent stay with us, and for letting us know about your experience. We understand the inconvenience of the Bistro not being open during normal business hours. Please accept our apologies as that is definitely not the standard. We are sorry we were unable to fully accommodate you, with breakfast not being available during your stay. We will follow up with our staff to ensure we are remaining consistent with our service and amenities.