Ratings based on 879 Verified Reviews

4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Anaheim ca

Stayed at the hotel a few times now

Posted Mar 22, 2017
Overall the hotel is nice however I do wish they had some meat options with the breakfast no sausage, bacon scramble egg ... Over all it was good Room condition I found used broken makeup under the side of bed and hairs in the bathtub 😣 They could step up the cleaning a bit
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient, clean & comfortable. Good breakfast!

Posted Mar 21, 2017
Pros: Convenient location. Clean comfortable rooms, nice breakfast, clean lobby & pleasant staff.
Cons: 2nd floor when you step out of the elevator you are hit with a strong smoke odor. No odor in room or hall. Parking lot very crowded.
Location: Walking distance from Starbucks, McDonalds & more. 5 minutes to Brea Mall & freeway. 20 minutes to Disneyland.
Needed room for family visiting from out of state. Staff was pleasant & helpful. Room was clean and comfortable. Breakfast was great & had something for everyone.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotal. Vety clean. Big room.

Posted Mar 15, 2017
We got in late around 9. Staff that was there was very nice and when I asked them if Disneyland was close, they not only told me how long it would take me to get there but gave me the best directions to get there. The room was a good size and very clean. Thier free breakfast was good and had good chooses.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calif

Quiet and friendly hotel

Posted Mar 6, 2017
Location: Very close to CSUFullerton and to every eatery in the world!
We arrived early and the staff was so kind. Early check in, you bet. Didn't miss a softball game! Second. It became apparent we would need to leave one day early. Hotel staff was so helpful. Instructed us on how to call Expedia and they would handle it all. Both Hotel and Expedia made it a great stay with no worries.
Comment from Hotel Management
Mar 14, 2017 by Jayyusi, Hotel Management
We appreciate the five star rating after your recent stay with us and are pleased to know that our location and friendly staff made your visit a great one; we hope you choose us again when in the area.
1 out of 5
by A verified traveler

YOU LOST A RETURTING CLIENT

Posted Feb 6, 2017
I personally have stayed at this hotel number of times but will not be going back again, my last stay was February 2nd. Perhaps the worse night we have spent in a hotel we received one knock at our door at 12:15am and once I ignored it 10 minutes later it was pounding at the door I rushed to open the door and it was two 10 year old girls who apologized once they saw me and quickly ran off. My wife hysterically called front office and were told they could not do anything since she was the only employee. Needless to say we did not sleep past that experience
Comment from Hotel Management
Feb 22, 2017 by Jayyusi, Hotel Management
We are sorry to hear about the issue you had during your visit and will make sure we speak to staff so we can have a better way of handling this should it arise again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Big rooms

Posted Jan 29, 2017
Big rooms and bathrooms. Carpets need cleaning. Bed is comfortable. Elevator needs repair.
Comment from Hotel Management
Jan 31, 2017 by Jayyusi, Hotel Management
Thank you for your review, we are glad our rooms, beds and overall amenities made your stay a good one; we hope to see you again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Hotel convenient to Fullerton

Posted Jan 23, 2017
Pros: The staff was excellent, answered all my questions and moved to another room because of noise.
Cons: Elevator, very slow
Location: Walmart down the street, Starbucks and McDonald's close by
I had noisy neighbors, phone not working in my room, they did change me room the next night and it was great. Breakfast okay, coffee not real good.
Comment from Hotel Management
Jan 31, 2017 by Jayyusi, Hotel Management
We are pleased to hear that our friendly and helpful staff made your visit a great one and will make sure we look into your concerns to ensure your next stay is a great one.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 21, 2017
I needed different pillows than the ones provided in the room and housekeeping brought two right away. Breakfast was adequate but the room was very congested at times -- perhaps the juice machine could be moved to a more accessible area.
Comment from Hotel Management
Jan 31, 2017 by Jayyusi, Hotel Management
We are happy to hear our staff did everything they could to accommodate your needs and will make sure management hears your suggestions before your next visit with us.
3 out of 5
Recommended
for Families
by A verified traveler from Oregon

Not Crazy about the room

Posted Jan 21, 2017
Pros: Location for our destination
Cons: Update the facility! Improve the food.
Reserved a non smoking King bed room on Expedia, they gave smoking room on check in. When we pointed out the discrepancy, the said they did not have any King bed non smoking rooms available. We wound up with a non smoking room with two queen beds. When we ran the room heat/AC, we noticed a strong smell of cigarette smoke coming out of the unit. Not what i expect for a non smoking room. Not Happy.
Comment from Hotel Management
Jan 31, 2017 by Jayyusi, Hotel Management
We are sorry to hear about the issues you had with your room and will make sure we look into the a/c unit and speak to staff on how to better handle this should it arise in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from san jose

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Posted Jan 10, 2017
Nice hotel for business trip stay. Clean and continental breakfast provided
Comment from Hotel Management
Jan 13, 2017 by Jayyusi, Hotel Management
Thank you for choosing our hotel for your business needs, we are glad our cleanliness and continental breakfast made your stay a great one; we look forward to seeing you again in the future.