Ratings based on 261 Verified Reviews

3.9 out of 5
83% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler


Posted Jan 3, 2017
Pros: Location
Cons: Staff training for starters.
Lots time expended arguing with front desk clerk who wanted to charge room (3 days) to my credit card due to problem retrieving Expedia transaction. He basically blamed me for problem despite my confirmation number, etc. Finally after I called Expedia and was put on hold for long time until they came to a resolution with hotel. Then, checked in room and found a flooded bathroom! We changed rooms. Lastly, on the first and second days, we both experienced diarrhea shortly after breakfast each time. We noted the clerk at front desk (who takes cash from customers) is same person who replenishes the breakfast food and does not wear gloves touching sliced bread, utensils, etc. Just terrible hygiene training and customer service. We would not stay there ever again!
5 out of 5
for Everyone
by A verified traveler from maryland Boltimore

Convenient to shop

Posted Dec 18, 2016
Pros: Feeling good
Cons: More kind of breakfast as eggs...
Location: Very good!!!
Clean neat simple is the best ! Staff are worm And perfesonal !
1 out of 5
by A verified traveler from Canada

Filthy Hotel with Entitled & Disrespectful GM

Posted Nov 4, 2016
Pros: there is nothing i could say that would say i remotely liked about my experience in this hotel
Cons: Room was filthy despite the general manager claimed she personally oversaw housekeeping clean my room. There was a layer/film of dust everywhere to which she attributed to residual dust in any hotel i will find. I also found pubic hair in the bathroom that I am sure that is not mine, bath towels had stains and the room smelled very old and was very stuffy. to top it all, the General Manager was extremely rude and arrogant and did not want to refund my remaining 7 nights. I left the hotel on the spot loosing all the hard earned money which ruined the remainder of my supposed vacation.
3 out of 5
by A verified traveler from US

Underwhelming, but close to airport and cheap

Posted Oct 27, 2016
Pillows and bed were not the most comfortable. The carpet looked sad. The bed was not even made up correctly, the sheet on the mattress didn't even fully cover the mattress and we had to fix it. Was ok for just one night, but would not stay here again.
3 out of 5
for Everyone
by A verified traveler from Garden Grove, CA

Decent place

Posted Oct 21, 2016
Pros: Beds were comfortable and you are close to many restaurants, Disneyland and Chase Bank.
Cons: The coffee and the orange juice wasn't really juice, and the shower pressure.
Location: Close to many restaurants and Disneyland. Also close to Chase Bank.
This hotel is a decent place if you're just looking for a place to sleep. The breakfast is the same every morning, no variation. The coffee was horrible and they didn't have real orange juice. However the staff was pleasant and it was close enough to Disneyland. Also the shower had very little water pressure. I would recommend bringing your own soap or buying some at the near by Walmart.
3 out of 5
by A verified traveler

Large, comfy room with awful customer service!

Posted Oct 20, 2016
Pros: The bed is comfortable and the room is larger than average.
Cons: TV was too small and hotel staff is definitely lacking in customer service! From initial check in, where they demand to take a photocopy of your credit card and leave it together with all your relevant ID right on the shelf [unsecured] under the counter - we refused and paid cash (oh, should I mention the clerk called us "paranoid" for not wanting to have our credit card info laying around??) to staff putting away the continental breakfast (cereal, toast, yogurt) well before breakfast hours are over, or forgetting to resupply your room with the relevant coffee/cups in a multi-day stay situation!
3 out of 5
by A verified traveler from UT

10 min drive to DL.

Posted Oct 8, 2016
It's old but clean. And it's updated a bit. I loved the hot water. My sister in law's key card wouldn't work every time because the lock needed new batteries & instead of switching the batteries they gave her a free night. The breakfast sucks if you don't like cereal. They served toast, yogurt, apples/bananas, Raisin Bran, Frosted Flakes, oatmeal packets. Coffee, juices, and bear claws. For a 1 week stay it got tiring eating the same thing. But I was grateful my kids were able to eat.
3 out of 5
for Families
by A verified traveler from Sydney

Basic Hotel in the suburbs

Posted Aug 5, 2016
Pros: Easy to find, close to local mall.
Cons: Update to decor would benefit.
Location: Suburbian location
Stayed overnight in transit to Las Vegas. Basic facilities, room was fine, location was OK on the corner to a busy road but did not have an issues with traffic noise. Not a tourist area.
2 out of 5
by A verified traveler

This hotels housekeeping was bad no clean towels.

Posted Aug 4, 2016
This hotel shares its pool with a nother hotel that looks like it's from the 50s and not well keeped. It's also in a bad part of garden grove. Stores around were full of homeless people and low life's I know that comment makes me sound uncaring but I don't know any other to say this. We never had clean towels all were stained some with blood. Not a good stay.
4 out of 5
for Everyone
by A verified traveler

close to Disneyland

Posted Aug 1, 2016
Pros: Easily accessibility to Disneyland and the lack of crowds.
Cons: Improve the quality of the Towels; shower head water pressure; and air conditioning.
It's a very small hotel about 5 miles from Disneyland, which is easily accessible by going up Harbor Blvd. It's a nice clean hotel and had a nice pool, though towels were not provided at the pool. The hotel has been updated but improvement could be made in upgrading the towels. They were clean and plentiful but were thin and scratchy. The shower head provided just a trickle of water and it was difficult to feel totally clean. I was there on very hot days and the air conditioning unit could not cool down the room no matter the setting.