I rarely make a negative comment about anything or anyone for that matter. This place does need me to speak up! There was cockroach in the bathroom. Some kind of red bug (not sure what it was, maybe an ant) in the bed when I pulled the sheets back. The floor was horribly dirty. We gave the kids shower and they ran around the the hotel afterwards and their feet were completely black! I had to shower them again. I reserved a non smoking room since I have asthma. This room was not non smoking. We could smell the neighbors smoking from our room. It was over powering in the wee hours of the night especially. I was there 3 nights and I was extremely disappointed. I left a 50 dollars cash deposit and had to wait 20 minutes while they checked the room for damages. They came back and said I damaged a towel because there was make up on it! I agreed it was make up. She said make up doesn't come out and they will have to throw out the towel so they charged me 20 dollars for the towel! First of all make up comes out of towels. Second of all this what women do get make up on towels! Thirdly my daughter had a nose bleed at another hotel chain and I bagged it and asked management what could I do so no one would have to be contaminated and he politely took the bag and placed in the trash. He explained they did that with towels and washcloths as well as sheets but that was part of the hotel business. I will not stay here again!
Comment from Hotel Management
Dec 8, 2016 by Jefferson, Hotel Management
I'm sorry about your stay. If you have any issues with your room, please let the front desk know and we can try and fix any issues you have. If we have rooms available we can also move you to a room to your satisfaction.
All hotels require a security deposit. Most hotels charge more than $100 for the security deposit. The $50 deposit we hold is used in case of smoking that occurs in the room, for incidentals, or for any room damage. If paid by cash, we will send one of our staff members to inspect the room prior to the return of the $50 cash deposit. If the deposit is paid by credit card, then it will be returned to your credit card in about 3 - 5 business days. It depends on the banks.