Stay at any other hotel across the street but here
Posted Mar 17, 2017
This was by far the worst hotel experience I have ever encountered, and I travel for a living.
We booked this location due to the fact that we could get bunk beds for the kids and its proximity to Disneyland. I called to confirm (as requested by the hotel) at 1 PM the day we were to check in. I informed them we would be arriving at 2AM as we were driving, no problem our room was ready, was their response.
Upon arrival at 2 AM, I'm informed that our room is not available and they have placed us in a room with less beds than we required. As it's 2 AM, there isn't much left to do but get into our room so the kids could go back to sleep. We find out our room is on the second floor, but NO ELEVATORS so if you have kids with a stroller, do not stay here!
Upon check out I go to ensure we are not charged for the upgraded room as we booked and am informed by the office staff that they "cannot do anything about the cost of the room". They took off parking costs, that was it. So for all the inconvenience of a second floor room with no elevator, having to have people sleep on the floor due to bed availability and the over all filth of the room itself (the carpet was sticky...enough said there), they won't even charge me for the downgraded room, they charged for the upgrade that we didn't get.
The manager never returned my request for a call to discuss. Having stayed at every other hotel on this block, I'll never stay here, or allow anyone I know to stay here.