Ratings based on 2,181 Verified Reviews

4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 26, 2017
A/C was not cool enough. Couldn't adjust from room. Set to lowest temp 65• but room stayed at 74•. Didn't seem like thermostat worked That's my only complaint. Best deal with free breakfast and drinks in the evening.
3 out of 5
Recommended
for Everyone
by A verified traveler from seattle, wa

Close to Disney

Posted Mar 23, 2017
Nice hotel needs more elevators. Good breakfast buffet. Pool marginal, busy hot tub dirty. Suites have hideabeds for extra people and they are not made up nice. No mattress pad and bottom sheet was a flat sheet used with mattress showing on ends. hard to keep sheets on. Good for little kids only! Had to ask for towels, pillows for hideabed more sheets and hairdryer just no attention to details. Overall ok not great.
Comment from Hotel Management
Mar 25, 2017 by HotelMgmt, Hotel Management
It is great that you enjoyed our complimentary breakfast. However, we apologize that you were not impressed with your suite. We will work hard on improving our services as we understand the importance of a relaxing stay. Thank you, and we hope to restore your confidence in us for another stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent customer service

Posted Mar 22, 2017
We love everything about this hotel, the excellent customer service and the extras like the breakfast and happy hour that keep customers wanting to come back! The pool area is also great and the restaurant late hours perfect for coming home late from Disneyland and need a little snack. We have stayed here twice and will definitely come back!
Comment from Hotel Management
Mar 24, 2017 by HotelMgmt, Hotel Management
It was our pleasure to welcome you back to our hotel! We are glad that you loved everything from our pool to our complimentary breakfast. It is nice that you were impressed with our customer service. Thank you, and we look forward to welcoming you back soon to the Embassy Suites Anaheim South.
5 out of 5
Recommended
for Everyone
by A verified traveler from Santa Clarita, California

Great family hotel near Disneyland

Posted Mar 22, 2017
I enjoyed my stay at Embassy Suites Hotel. Very curteous and helpful staff, when I asked about a gift store for items I'd forgotten, toothpaste, razor etc. she immediately produced them and said "please accept these, complimentary"!!! While my stay was solo for a business conference, I will be coming back to this hotel with family in the near future! Suites are spacious, modern & clean, with large bedroom area (includes TV, spacious closet & iron/iron board). Bathroom with large counter area and full sized tub/shower. Living area with full-sized couch & table that seats 4, TV, a counter area for food prep that includes sink, coffee maker and cupboards below with small fridge (empty) & microwave. No annoying snacks & soft drinks to be overcharged for later! Facilities are beautiful with exposed glass elevators overlooking atrium lobby with running waterfalls. Included hotel breakfast in atrium is adequate and includes custom omlettes prepared to order. Tables are situated in small groupings in atrium, gives an outdoor garden feel. Perfect location for a family Disneyland trip and also pleasant & comfortable for a business conference. My only complaint would be the long wait for check-in, check-out service with only one or two desk attendants at such a large & busy hotel.
Comment from Hotel Management
Mar 24, 2017 by HotelMgmt, Hotel Management
It was our pleasure to welcome you to our hotel for your business trip. We are glad that you enjoyed your modern suite and the amenities that were included. We will let our team know about everything. Thank you, and we look forward to welcoming you back soon to the Embassy Suites Anaheim South.
5 out of 5
Recommended
for Everyone
by A verified traveler from Alberta, Canada

Our favorite place

Posted Mar 20, 2017
We always choose embassy when staying in Anaheim. It's close enough to everything we need and the facility is fantastic. Only one suggestion is more comfortable sofa beds; you can feel the springs.
Comment from Hotel Management
Mar 21, 2017 by HotelMgmt, Hotel Management
What a glowing review! We are flattered to learn that our hotel is your favorite place to stay! Your suggestion is appreciated and we will make any necessary updates to our services. Thank you for your loyalty, and we look forward to welcoming you back soon to the Embassy Suites Anaheim South.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego CA

Great Hotel!

Posted Mar 18, 2017
From the time you walk in the front door the excellent experience begins. From the staff to the hotel it self is a great time . The breakfast in the morning the Manager cocktail party in the evening what else could you ask for. Great time Thank you ! I'll be back for sure !
Comment from Hotel Management
Mar 21, 2017 by HotelMgmt, Hotel Management
We are delighted that you received a warm welcome from our staff and that you had a great stay. It is nice that you enjoyed everything from our complimentary breakfast to our excellent customer service. Thank you, and we look forward to welcoming you back soon to the Embassy Suites Anaheim South.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 10, 2017
Friendly staff at the front desk, be aware of the bartender getting mad when you order a beer for the pool wearing swim trunks.
Comment from Hotel Management
Mar 14, 2017 by HotelMgmt, Hotel Management
It is nice that you had a great time at our hotel. We are glad that you appreciated our staff. However, we apologize if any member of our team did not provide you with wonderful service. We will speak to our team about your concern. Thank you, and we hope to welcome you back soon to our hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Free Breakfast and Happy Hour and Clean Rooms

Posted Mar 7, 2017
Pros: The staff - - they did an excellent job and all of them were friendly and helpful. Many of themj remembered our name/faces.
Cons: A bit more variety in the evening snacks
The hotel is spotlessly clean. They offer a free breakfast with lots of options an a made to order omelet as welll as a free happy hour with beer, wine mixed drinks an snacks. The hotel is about 6 (long) blocks from Dismeyland, but they have a shuttle. Adults pay $6 (all day) and kids are free. The hotel is close to the beach as well. The hotel staff is very friendly.
Comment from Hotel Management
Mar 8, 2017 by HotelMgmt, Hotel Management
It is nice that you had a great time at our hotel. We are glad that our amazing team and complimentary breakfast were the highlights of your stay. We will let our team know about your comments about everything. Thank you, and we hope to welcome you back soon to the Embassy Suites Anaheim South.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect for families

Posted Mar 4, 2017
The only down side was the dresser drawers were broken.
Comment from Hotel Management
Mar 7, 2017 by HotelMgmt, Hotel Management
It is nice that you found our hotel to be amazing! However, we apologize for any inconveniences you had with your guest room. We appreciate you letting us know about your concern and we will improve our services. Thank you, and we hope to welcome you back soon to the Embassy Suites Anaheim South.
4 out of 5
Recommended
for Families
by A verified traveler from Edmonton, AB

Long walk to Disneyland

Posted Mar 1, 2017
Very nice hotel with a great breakfast. You can access the shuttle bus at the hotel and go to Disneyland. We walked on one of the days and I would advise against it. After spending all day on our feet the 30 minute walk back was a bit much. This Hotel is close enough to Disneyland to make it easy to get there and far enough away that you can escape the crowds and explore the rest of Anaheim. There is also a decent outlet mall that's only about a 5-10 minute drive away.
Comment from Hotel Management
Mar 3, 2017 by HotelMgmt, Hotel Management
What a wonderful review. It was our pleasure to welcome you to our hotel. We are glad that you found great convenience in our location and the shuttle. It is pleasing that you explored the attractions in the area. Thank you, and we hope to welcome you back soon to the Embassy Suites Anaheim South.