Ratings based on 625 Verified Reviews

3.0 out of 5
45% of guests recommend
3.0 Room cleanliness
3.3 Service & staff
3.0 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento

Late check in is a joke

Posted Apr 28, 2017
Knowing that was coming from the Sacramento area I expected to arrive after 10:30. When I arrived at 11:15 no one was at the desk and one of the other guests let me in the locked door. After waiting over 10 minutes for someone to come to the lobby, where the kid behind the counter was angry that the other guest let me in. He was also put out by the fact that I asked for a coffee pot since they don't come standard in the room. The rest of the visit was decent and we had no other issues.
Comment from Hotel Management
Apr 30, 2017 by General Manager , Hotel Management
Thanks for the evaluating your stay. We are glad you had an overall pleasant visit. That being said, we apologize for the issues you experienced with one of our associates at the front desk. Your feedback will be used to revisit our training procedures and to ensure a better experience going forward. We hope you will stay with us again in the future.    Sincerely, General Manager 
1 out of 5
by A verified traveler

Dirtiest hotel ever

Posted Apr 24, 2017
We arrived late about 1200am after an 8 hour drive and of course wanted to just get into bed. The room smelled like arm pit, the carpets were full of cracker or cookie pieces and feathers. The sheets had hairs on them and the bathroom tub and shower had hair too. The toilet was urinated and 2 hand towels had been used, one had coffee on it and the other looked like someone wiped their dirty hands on it. The refrigerator had food stains and old food particles. It had not been cleaned. Carpets were full of large spots of dog urine. The hotel looks very well maintained from the outside but the rooms and cleanliness are completely undesirable. My one night was refunded and I didnt stay the second night. I did not sleep on the bed it was too disgusting. Sat and dosed off in a chair until it was daylight and left as soon as I could as my plans totally changed being that now I had to look for another hotel last minute and obviously pay a higher rate being that it would be same day booking. The hotel is totally decieving by the pictures and by the outside presentation.
Comment from Hotel Management
Apr 27, 2017 by General Manager , Hotel Management
Please accept my apologies for your suite not being totally ready for occupancy when you check-in. Cleanliness is a top priority to all of our employees, and we do not take this issues lightly. I will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to provide you with the stay you expected from us. Sincerely, General Manager
1 out of 5
by A verified traveler

Posted Apr 21, 2017 on Hotels
doors don't lock - we discovered the door doesn't locked we complained and the manager said you have to slam the door very hard to close. terrible excuse. room smells badly and bathroom very dirty. People other rooms found dog's dirt under the bed.
Comment from Hotel Management
Apr 23, 2017 by Manager, Hotel Management
It is disappointing to read your comments concerning your stay at our hotel. Please accept our sincere apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards. We have shared your comments with my respective team members and will be reviewing and altering our guidelines to provide a much better experience. I encourage you to try us again in the near future, as I am confident you will enjoy a better stay. Sincerely, General Manager
2 out of 5
by A verified traveler

Convenient access however very poor service

Posted Apr 21, 2017
Pros: The room was nice and clean
Cons: Customer service if I had a reservation why wasn't my room read Your? Improve employees training to provide acceptable customer service.
Location: A lot of nice eating places for all budgets
Check in is at 3 pm, right? Why Was I asked to wait? Reason there were not clean non smoking rooms. I did not want to wait and requested different room and have to paid for the difference. Then the key did not work, I had return to the lobby from 2nd floor to get the key activated. Get in a room the remote control was missing. Called reception and was told "I will take one as soon as I can" it took about 20 minutes before receptionist brought one to the room. At checking in one of the girl did not have access to make the change in the room type. It was just a very disappointing experience.
Comment from Hotel Management
Apr 23, 2017 by General Manager, Hotel Management
I hope you will accept my apologies for not providing the exceptional service you should have received by our staff. We strive to consistently deliver excellent service so I apologize that you had a disappointing experience with us. I have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. I truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, General Manager
4 out of 5
by Richard

Good enough for another stay

Posted Apr 17, 2017 on Hotels
I was surprised they dont have housekeeping, at least for the three nights i was there. The breakfasts are weak: oatmeal and packaged "natural" candy- served about 600am or 630am in the lobby. With no coffee machine in room i couldnt make coffee when I woke up. Staff was friendly. I would easily stay there again.
Comment from Hotel Management
Apr 19, 2017 by Manager, Hotel Management
Richard, thank you for taking the time to share your experience at Extended Stay America - Orange County - Brea. We are happy your stay with us was good and that you liked our courteous associates. However, I regret the inconvenience caused while you were here. It was a pleasure serving you, and we look forward to your return visit in this area. Sincerely, General Manager
2 out of 5
by Extened stay from Brea

ON THE DIRTY SIDE!

Posted Apr 13, 2017 on Hotels
unpleasant
Comment from Hotel Management
Apr 15, 2017 by Manager, Hotel Management
we appreciate your candor.  You are absolutely correct to expect a clean property as your home away from home when traveling, and I apologize for failing to provide that for you.  My staff and I are taking steps to ensure every detail from first impression at check-in to final check-out will focus impeccable attention to detail in all areas of our property.  Going forward it will show how proud we are to welcome our guests, and we hope to welcome you back soon too!     Sincerely, General Manager
1 out of 5
by A verified traveler from california

hotel accepts pets

Posted Apr 10, 2017
Hotel was not clean. All the exterior cement walkways, stairways were heavily stained. Rooms smelled of smoke even though it was non-smoking. Bathroom was not clean, Tim of toilet was heavily stained and moldy. Rugs were dirty. I wouldn't stay again unless I had no other options.
Comment from Hotel Management
Apr 12, 2017 by General Manager, Hotel Management
Irena, thank you for your candid feedback. I am sorry for the disappointing stay you had with us and for the cleanliness issues you experienced during your visit. I am very concerned about your experience and have immediately brought this to the attention of the respective team. We ensure no future guest experiences the same and will use your comments to improve our services and facilities moving forward. I truly hope you will give us another chance to prove we are committed to providing outstanding guest service. Sincerely, General Manager
1 out of 5
by A verified traveler from Las Vegas

No pool, don't stay here! Stay anywhere else.

Posted Apr 10, 2017
Pros: The location was ok, but there is another hotel next door.
Cons: There is no maintenance, the chair was broken and duct taped. No maid service, no security. Breakfast was muffins thrown into as basket.
Location: Shopping in the area, convenient location, just stay elsewhere.
Dirty, noisy, unsafe and the staff is in responsive. Garbage not picked up spilling out of the cans. Which is understandable as they pick up and maid service once a week. Bolt lock in the door didn't work even though they were informed. Hookers and pimps yelling at customers as they walked from the parking area. Rust on the fixtures . On a good note 2 blocks from the Wal-Mart as you will need to provide shampoo , hand soap, and a blow dryer . When checking out unhappy, they said that they were unable to do anything because I booked on expedia. I didn't blood direct or they could give me a refund.
Comment from Hotel Management
Apr 13, 2017 by General Manager, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
1 out of 5
by A verified traveler from las vegas

Noo! Perfect for x wives attorney

Posted Apr 9, 2017
Dirty, unsafe, uncomfortable and expensive for what you recieve
Comment from Hotel Management
Apr 11, 2017 by General Manager, Hotel Management
On behalf of our entire team, I would like to offer our sincere apologies for not living up to expectations. Although we make every effort to provide a clean, comfortable room and an outstanding guest experience, sometimes we fall short. We hope you will consider giving us another chance in the future so we can provide you a better stay experience. Sincerely, General Manager
2 out of 5
by A verified traveler

Room not clean++++ more

Posted Apr 7, 2017
Room not clean. Bathroom very aged. No coffee maker. No room service, people drinking and getting high on stair well. Trash on stairwell. Cigarette Butts all over the place.
Comment from Hotel Management
Apr 9, 2017 by General Manager, Hotel Management
We sincerely apologize for the cleanliness and service issues you experienced during your visit. We have strict policies in regard to smoking, so I appreciate you bringing your concern to my attention so I can address it appropriately. Your comments will be shared with the team, and we will take corrective actions to prevent the issues you mentioned from happening again. Our housekeeping service is conducted on a weekly basis, to respect the privacy of our long-term guests, and we are always happy to provide this at your request for a minimal fee. We appreciate your feedback and hope to have an opportunity to restore a favorable impression the next time you are in our area. Sincerely, General Manager