Ratings based on 364 Verified Reviews

3.3 out of 5
61% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from california

Good hotel while home is under construction

Posted Jul 6, 2017
Pros: Close to work, friendly staff, reasonable pricing, pet friendly, kitchenette.
Cons: Hotel doesn't have a gym, pool, hot tub or continental hot breakfast. Could have been nice to have one amenity. They do have grab n go brkfst/coffee.
Location: Main street is about 15 minutes away, Target is really close, and close to Bella Terra.
Stayed here for a week while my home was under construction and my Cat was able to stay with us.
Comment from Hotel Management
Jul 7, 2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Orange County - Huntington Beach. We are pleased to read our location was convenient for your needs and that you liked our fully-equipped kitchen and helpful associates. We appreciate your valuable feedback as it will help us to improve our facilities moving forward. We hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
3 out of 5
by A verified traveler

Ok for last minute

Posted Jul 6, 2017
So the room we had has a fridge and a little kitchen so you can cook the only thing is if you want to cook you have to go downstairs and get all your utensils pots and pans and nothing is in the room . And the breakfast is a joke it's just coffee and muffins nothing hot not like the comfort inn or other hotels who have a full breakfast .
Comment from Hotel Management
Jul 7, 2017 by General Manager , Hotel Management
Roxanne, thank you for your visit to our hotel and for your review. We are sorry that our breakfast offerings were not so appealing to you. We have taken a note of your feedback as we plan any changes to our selections. I would also like to inform you that, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk. We regret the inconvenience this caused and hope to have the opportunity to make a much better impression on a future visit. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 5, 2017
All the staff were friendly and helpful. The room was clean and was exactly like photos and descriptions. Good central location.
Comment from Hotel Management
Jul 6, 2017 by General Manager  , Hotel Management
Thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America - Orange County - Huntington Beach. We truly appreciate your kind comments regarding our convenient location, courteous team, and comfortable suites. We look forward to welcoming you back soon. Sincerely, General Manager 
1 out of 5
by A verified traveler from California

worst hotel possible

Posted Jun 4, 2017
Pros: absolutely noting
Cons: change staff and management
the worst experience of my vacation ,after driving for 10 hours just wanted to get sleep ,but had to change room three times because the sheets were dirty with full of stains ,worst than that the very unprofessional staff challenge you every step of the way tried hard to convince me that the sheets are old and there was a bug walking on pillows ,got good service from Expedia to get my money back .
Comment from Hotel Management
Jun 6, 2017 by General Manager, Hotel Management
Mark, we are sorry you encountered some issues with housekeeping service during your stay. It is very unusual for our front desk team to be unresponsive to the needs of a guest when made aware of an issue, and our cleaning staff delivers outstanding service. We sincerely apologize this was not the case during your stay. We have shared your feedback with both the teams and will use this as a training opportunity to improve our service delivery. We hope you will give us another opportunity in the future so that we can provide you with a better visit. Sincerely, General Manager
4 out of 5
Recommended
for Other
by A verified traveler from SoCal

Convenient location.

Posted May 26, 2017
I am handicapped and use a cane. At check-in I was informed my room was on the third floor, this in itself was not a problem, but my room was the last room at the end of the hall and there was only one elevator. This became very difficult as our stay was for four days. The hotel staff (Rosa) was very kind and helpful. The room was adequate for my needs and clean.
Comment from Hotel Management
May 27, 2017 by General Manager, Hotel Management
Lyn, thank you for selecting Extended Stay America - Orange County - Huntington Beach for your visit and for sharing your comments. We are glad that you liked your well-appointed room, our convenient location and the service provided by our associates. I will be sure to share you kind words with them, especially with Rosa. However, we are sorry if any inconvenience was caused while you were here. We hope you will visit us again the next time you are in the area. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Tracy, ca

Nice location. Close to my sons house.

Posted May 17, 2017
Pros: Location.
Cons: Breakfast area could use a little more space.
Location: It was mainly a place to stay and visit my son, which was nearby.
The hotel was close to my sons house and was an easy drive back and forth. Very easy to find. It served my purpose and was reasonably priced. Enjoyed the stay.
Comment from Hotel Management
May 18, 2017 by General Manager , Hotel Management
Thank you for being our guest at Extended Stay America - Orange County - Huntington Beach. We are delighted to know you enjoyed your time with us and that our location was ideal for your visit. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
1 out of 5
by A verified traveler

Horrible

Posted May 3, 2017
The staff was very lazy to assist us with things that were missing in our room the conditioning of central air was not working they had no pool amenity on the facility
Comment from Hotel Management
May 5, 2017 by General Manager, Hotel Management
I apologize for the disappointing stay you had with us. We strive to consistently deliver exceptional service, so I have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. I am also sorry for the inconvenience caused due to the HVAC unit in your room. I truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, General Manager
2 out of 5
by A verified traveler

HB hotel

Posted Apr 30, 2017
I expected much more from a hotel in HB. The staff seemed never around, the room was soso. I was awakened in the middle of the night all three nights I stayed by the sound of the dying ac unit and an odd fuming odor it emitted. I checked out a day earlier because of it.
Comment from Hotel Management
May 2, 2017 by General Manager, Hotel Management
Thank you for your feedback. I am sorry for the disappointing stay you had with us and for the service issues you experienced during your visit. We are very passionate about providing our guests with the cleanest facilities and we will look into where we failed in providing this to you. I have shared your concerns with my maintenance team to ensure it is fixed immediately. We can absolutely do better and we hope you will give us the opportunity in the future to prove that to you. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from california

Posted Apr 30, 2017
Nice hotel close to the beach and shopping. Nice room
Comment from Hotel Management
Apr 30, 2017 by General Manager, Hotel Management
Thank you for choosing Extended Stay America - Orange County - Huntington Beach and for sharing your positive feedback. We are glad you enjoyed your time with us and loved your room and our convenient location. We appreciate you being our guest and hope to be your first choice every time you visit our area. Sincerely, General Manager
5 out of 5
by A verified traveler

Posted Apr 24, 2017 on Hotels
Only thing I would change is having a thicker blanket
Comment from Hotel Management
Apr 26, 2017 by Manager, Hotel Management
Thank you for being our guest. We are pleased you had a great stay at Extended Stay America - Orange County - Huntington Beach. We appreciate your observation and hope to have the opportunity of welcoming you back on a future visit. Sincerely, General Manager