Only hotel I have left in the middle of the night
Posted Sep 12, 2016
This is an economy hotel in the middle of Irvine. I decided to stay here with my girlfriend while we went and say a concert at the Irvine Meadows Amphitheater. When we arrived at 5PM on the day of check-in, our room was not ready and was going to be a 5-10min wait. I insisted we be moved as we were already running late and was "upgraded" to a Deluxe King room. While we were waiting for the key, a woman came in mentioning the room they were just assigned was occupied and clothes were out and TV was on when they went inside. That is a little to freaky for me, who knows if the hotel will be giving out my room key while I'm away by mistake.
We head to our room and put our key in, light turned green, and the door wouldn't open. Was it locked by someone inside still occupying the room? We try 2-3 more times and it ended up that the lock was jamming. Right as we got inside, we were hit with the smell of raman soup that smelled like the previous occupant had cooked for the last week. We needed to get ready for the concert, so we let the smell go hoping it would dissipate. I headed to the bathroom and the toilet was not even flushed...really?
We left to the concert a little afraid to go back.
When returning, we just wanted to go to bed and leave in the morning. Climbing into bed we found a stain on the sheets that was extremely gross. The final straw though was the paper thin walls that passed the sound of the other guests doing the do.
We packed up and left at 1AM and head home.
Comment from Hotel Management
Sep 13, 2016 by General Manager, Hotel Management
Thank you for taking the time to leave a review. It is clear we missed many opportunities to show you a great stay and for that we are so very sorry. I am disappointed our housekeeping staff missed a few things when preparing your room for check in. I have shared your concerns with them and we have taken the steps needed to make sure this never happens again. We value you as our guest and would love a chance to show you a much improved experience, the experience you deserved.