Ratings based on 660 Verified Reviews

3.2 out of 5
61% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from High Desert

Pretty good

Posted Apr 26, 2017
Not bad for the great price I got. Room was clean and the hotel was quiet. The only thing that was disappointing is I believe the website information states free breakfast, I could be totally wrong, well all that is available is coffee, hot water, instant oatmeal and granola bars.
Comment from Hotel Management
Apr 26, 2017 by General Manager , Hotel Management
Thanks for taking the time to share your experience at Extended Stay America - Orange County - John Wayne Airport. We are pleased to know you loved the cleanliness of your room and were impressed with the value we offer. Having said that, I am sorry for not meeting your expectations in regard to our grab-and-go breakfast and have shared your review with the concerned team regarding the food & beverage selections at our hotel. It was good to have you here, and hope to be at your service again soon. Sincerely, General Manager
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Apr 24, 2017
It was OK for the price. It proves, you get what you pay for.
Comment from Hotel Management
Apr 25, 2017 by General Manager, Hotel Management
Thank you for choosing our hotel. Our goal is to provide a great experience for our guests with clean, comfortable and well-maintained suites and excellent service, all at an affordable value, and we ensure you that we will diligently improve our efforts. That being said, we apologize for any inconvenience you experienced while you were here. I encourage you to try us again in the near future. I am confident you will enjoy a better stay. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from san francisco

Comfortable stay for business

Posted Apr 13, 2017
The staff was very pleasant and friendly - when we said we didn't have tooth paste the staff onsite offered us complimentary packets during our stay. She also let us know there will be breakfast available in the morning. Checking out was also very efficient. The rooms are clean and has basic toiletry you need.
Comment from Hotel Management
Apr 13, 2017 by General Manager, Hotel Management
Celia, thank you for selecting Extended Stay America - Orange County - John Wayne Airport or your business visit. We are pleased to know our staff took excellent care of you and you loved the cleanliness of your room. We hope to welcome you back soon. Sincerely, General Manager
2 out of 5
by A verified traveler from Anaheim, CA

Room is not clean and the price is not worth it

Posted Apr 12, 2017
First off, the bed was not clean since there was a lipstick print on the mattress. Second, the kitchen and the air conditioner smell. Horrible breakfast and the price did not match with the quality at all. Never going back again.
Comment from Hotel Management
Apr 14, 2017 by General Manager, Hotel Management
John, we sincerely apologize for the issues you encountered which resulted in an unpleasant experience. I am working with the respective departments to make sure all procedures are being followed to avoid such instances moving forward. We truly regret the inconvenience caused, and please give us another opportunity to redeem ourselves in the future. Sincerely, General Manager
1 out of 5
by A verified traveler

Dirty!!

Posted Apr 10, 2017
First room we were given had not been cleaned. Second room had stained dirty sheets. Would not recommend!
Comment from Hotel Management
Apr 12, 2017 by General Manager , Hotel Management
We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, General Manager
2 out of 5
by A verified traveler

No breakfast , no credit card for vending machines

Posted Apr 3, 2017
Pros: The locarion
No breakfast as mentioned in the description as granola bars are not considered breakfast , vending machines support credit cards and android pay but they are still not working
Comment from Hotel Management
Apr 5, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your comments. I apologize that our facility fell short of your standards. Your concerns have been shared with the management team in an effort to improve our amenities moving forward. We hope you will give us a chance to redeem ourselves in the future. Sincerely, General Manager
2 out of 5
by A verified traveler from Napa

Stay Away

Posted Mar 27, 2017
The refrigerator was so loud that it would wake us up. Good thing the even louder air conditioner blocked out the refrigerator. 3 hours after check out I called about several items that we left behind. I was informed that housekeeping throws away everything that's left in the room. This place does not have daily maid service. By far the worst place we've ever booked.
Comment from Hotel Management
Mar 30, 2017 by General Manager, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
5 out of 5
Recommended
for Everyone
by A verified traveler

Comforts of home.

Posted Mar 20, 2017
The hotel was clean and comfortable. We really liked the full size fridge in the kitchenette. Only problem was when trying to cook sausage for breakfast the smoke alarm kept going off. We had to fan it with a pillow lol. Overall it was a good stay. If you don't have time to cook the grab n go breakfast was ok. They offered coffee, muffins, granola bars and oatmeal. If you need a more substantial meal there's a Carl's Jr right next to the hotel.
Comment from Hotel Management
Mar 21, 2017 by General Manager, Hotel Management
Thank you for selecting Extended Stay America - Orange County - John Wayne Airport for your visit and for sharing your comments online. We are so delighted to read you loved your comfortable room and that our breakfast offerings were to your satisfaction. We hope you will visit us again the next time you are in the area. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Home away from home

Posted Mar 20, 2017
This hotel was very nice. The room had a kitchen and clean bathroom. It felt like a little apartment. I really enjoyed the comfort and convenience of the hotel.
Comment from Hotel Management
Mar 22, 2017 by General Manager, Hotel Management
Daniela, thank you for sharing your wonderful experience at Extended Stay America - Orange County - John Wayne Airport. We are delighted to read that you enjoyed your stay and felt comfortable in your well-appointed suite. Thanks again for posting the pictures, and we hope to be your first choice every time you visit our area. Sincerely, General Manager
3 out of 5
by A verified traveler from California

Posted Feb 26, 2017
Pros: location
Cons: See above.
I arrived late, 11:30 p.m, no one was at desk, there was no bell, no phone in immediate area to access help. When employee arrived, she rudely Informed me that phone was located in the foyer at the front entrance, nowhere near the front desk. I had been reaching for the desk phone and she clearly did not appreciate my attempting to call for assistance on her phone. The hallways smelled and the hotel appeared dingy and marginally clean. A "free breakfast" consisted of coffee, packaged granola bars and muffins; not a breakfast by any stretch of the imagination.
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Thank you for staying with us and providing your feedback. We are sorry you didn't experience our staff at their best during your visit. This behavior is highly unusual, and we have addressed your comments with them to ensure they deliver excellent service, all the time. We also appreciate your observations for our property and breakfast offerings and regret any inconvenience caused. We hope you consider choosing us again for a better experience! Sincerely, General Manager