Ratings based on 476 Verified Reviews

3.2 out of 5
46% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 23, 2017
Ordinary hotel room with mini kitchen. What's to write?
Comment from Hotel Management
Jun 24, 2017 by General Manager , Hotel Management
Thanks for evaluating your stay. We are glad you had an overall pleasant visit and our facilities were adequate to your needs. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
1 out of 5
by A verified traveler

Decent place, bad sleep

Posted May 29, 2017
Hotel itself is kinda cool, but sleeping there sucks. Uncomfortable bed and AC unit would not work properly. We tried leaving it on but unit was stuck on auto. Hotel had no ice machine and I feel like was overpriced for what it offered.
Comment from Hotel Management
Jun 2, 2017 by General Manager  , Hotel Management
Please accept my apology for the problems you encountered in your room. You deserved a comfortable stay, and we did not live up to your expectations. Your concerns in regard to your room will be shared with our maintenance team in an effort to improve our service and facilities. We have fully equipped kitchens with full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, General Manager 
2 out of 5
by A verified traveler from San Clemente

Nice from the outside

Posted May 18, 2017
Just felt unkept. Needed to stay for work but won't come back.
Comment from Hotel Management
May 18, 2017 by General Manager , Hotel Management
On behalf of our entire team, please accept our apologies for not living up to your expectations. We make every effort to be perfect, but sometimes we fall short. We are taking appropriate steps to ensure our future guests have a better experience. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
1 out of 5
by A verified traveler from california

Terrible service

Posted May 1, 2017
I went to check in my room and was not allowed to because I was only 19 when the website specifically stated that I only had to be 18 to stay there
Comment from Hotel Management
May 3, 2017 by General Manager, Hotel Management
Bryson, we never mean to disappoint any of our guests in any way, and I am so sorry we failed in this attempt. I have shared your comments with the team, and we will take the appropriate steps to prevent these issues from happening again. I hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted May 1, 2017
Continental breakfast was hardly anything. Coffee, muffin or oatmeal. The place was clean. But didnt pY attention to details. There was trash under our beds. Had to ask for shampoo. It wasnt in the bathrooms. Overall wring is like a 2.5
Comment from Hotel Management
May 3, 2017 by General Manager, Hotel Management
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
1 out of 5
by A verified traveler from moorpark

Room was Dirty

Posted Apr 24, 2017
The only Thing saving this review was staff at desk. Super nice and working with what they have. Dirty rooom with used towels under sink and hair and old used bar soap in shower.
Comment from Hotel Management
Apr 26, 2017 by General Manager, Hotel Management
I apologize for not living up to our commitment to clean, fresh rooms during your stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately we missed something during this process and for that we sincerely apologize. I am working with my housekeeping department to make sure all procedures are being followed so this does not happen again. I hope the positive aspects of your visit will bring you back to our hotel. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from r

It was good

Posted Apr 23, 2017
It was good and everything was nice, I like the area and the staff was nice
Comment from Hotel Management
Apr 24, 2017 by General Manager, Hotel Management
Thank you for selecting Extended Stay America - Orange County - Lake Forest for your stay. It’s our pleasure knowing you loved our location and our excellent service. We hope to be the hotel of your choice every time you visit this area Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Apr 18, 2017
Needs updating and cleaning. Curtains were dirty. Furniture falling apart. Bed was comfortable.
Comment from Hotel Management
Apr 20, 2017 by General Manager, Hotel Management
Thank you for staying with us and sharing your review. We are so sorry for the issues you encountered with your room and the inconvenience it caused. We will discuss these issues at our future team meetings and will focus on ways to improve in these areas so our guests have an exceptionally pleasant experience when staying at our hotel. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ca

Nice hotel

Posted Apr 15, 2017
The hotel is nice and comfortable. We found food not far away. Breakfast food was all prepackaged. I had to go down to the front desk to get a blow dryer, none in the rooms.
Comment from Hotel Management
Apr 15, 2017 by General Manager, Hotel Management
Susan, thank you for reviewing your visit to Extended Stay America - Orange County - Lake Forest. We are happy you had a great stay with us. Our guests often bring their personal items from home to use in their suite, so that's why our hair dryers and other bath amenities are available upon request at the front desk and always complimentary. Please accept our apologies if we did not communicate this to you at check-in. Thanks for being our guest. We look forward to your next visit. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Apr 14, 2017
We had an unplanned stay at this hotel because we too tired to finish the drive home. There was no one at the front desk upon arrival around 11:00pm. We had to wait over 10 min. Check in took a very long time. Room was dirty. Bath Towels and wash cloths had hair stuck in them. We would not stay here again. One good thing is that the hotel is close to restaurants and stores.
Comment from Hotel Management
Apr 16, 2017 by General Manager, Hotel Management
Thank you for sharing your feedback. We are sorry for the issues you encountered which made your stay a less than satisfactory one. We will be sure to share your comments with the respective teams and will use it as a training tool to improve our future guest experiences. On a positive note, we are pleased you liked our convenient location. Please give us another chance to serve you with the hospitality you deserve. Sincerely, General Manager