Front of property - evening/night

Reviews of Fairfield Inn by Marriott Anaheim Hills Orange County

2.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 508 out of 1003 reviews" "
Rating 8 - Good. 290 out of 1003 reviews" "
Rating 6 - Okay. 79 out of 1003 reviews" "
Rating 4 - Poor. 58 out of 1003 reviews" "
Rating 2 - Terrible. 68 out of 1003 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Evelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean rooms, good breakfast easy freeway access and great customer service from all staff.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jennifer Marie

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Convenient, easy access to highways and interstates. Around 18 to 25 minutes from hotel to Disney. Free breakfast was very limited, think sausage and scrambled eggs, oatmeal and some cereal and bagels
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 14, 2024
Jennifer Marie, we're thrilled to hear that you found the Fairfield Inn Anaheim Hills Orange County to be a convenient choice for your Disney travel needs. We aim to offer easy access to local transportation. It's also great to learn that our inclusion of complimentary breakfast added value to your stay. Your feedback regarding more variety in our breakfast options is appreciated, and we will take it under advisement as we constantly strive to improve our offerings. We look forward to the chance to serve you again.

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 4, 2024
Gina, thank you for rating the Fairfield Inn Anaheim Hills Orange County so highly. We are delighted by your review and are grateful for your support. We look forward to welcoming you back for another exceptional stay.

6/10 Okay

Marcella, Soledad

Traveled with partner
Liked: Amenities
Property sets in a corner, next to a small shopping area that includes Starbucks, a cafe, a restaurant, Mother's Market, and a few other businesses. You can walk there. Property is safe, and I liked that it was quiet.
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Marcella, thank you for taking the time to share your thoughts. We're delighted you enjoyed the beneficial location of the hotel, close to a variety of shops and cafes. It's wonderful to hear you found the area safe and valued the calm atmosphere. We look forward to your next visit to Fairfield Inn Anaheim Hills Orange County.

10/10 Excellent

Ricardo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very enjoyable stay
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 29, 2024
Ricardo, it's wonderful to hear that you had a pleasant time at Fairfield Inn Anaheim Hills Orange County. We look forward to your next visit. Thank you for choosing our hotel.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Sergio, it's great to hear you had a superb experience at the Fairfield Inn Anaheim Hills Orange County! We appreciate you taking the time to rate us and we hope to see you again soon. Stay safe and thank you for choosing us as your accommodations!

4/10 Poor

Kristen

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
A little lipstick on an old motel
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Kristen, we regret to hear that our establishment did not meet your expectations. We strive to maintain a modern and comfortable environment. Your feedback is valuable and will be used to consider improvements. We hope for an opportunity to better serve you in the future.

6/10 Okay

Tracy

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 24, 2024
Thank you for the feedback, Tracy.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, Easy booking, friendly staff, great breakfast
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Jean, thank you for the wonderful feedback about your stay at Fairfield Inn Anaheim Hills Orange County. We are pleased to hear how our convenient location, straightforward booking process, and exceptional breakfast met your preferences. Also, it's wonderful to know our team members made you feel welcome. We look forward to hosting you again in the future!

10/10 Excellent

Rebeca

Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Rebeca, it's great to see such a high rating for the Fairfield Inn Anaheim Hills Orange County. We're glad you enjoyed your stay. Come visit us again soon!

6/10 Okay

Sanh

Traveled with family
This inn is just an average place.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 8, 2024
Sanh, we appreciate your feedback. While it seems our hotel did not fully meet your expectations this time, we constantly strive to enhance the guest experience. We're hoping to have you with us again in future, and to make your stay more memorable.

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the above.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 6, 2024
Thanks, Alicia! It's outstanding your time at Fairfield Inn Anaheim Hills Orange County was fantastic. We can't wait until your next visit!

10/10 Excellent

Latosha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairfield Marriott Anaheim Hills is a gem! Its convenient location near a shopping center makes exploring a breeze. The spacious room, ideal for couples, includes a luxurious suite with a spa tub and sauna—perfect for a rejuvenating mom-cation! The ambiance promotes rest and relaxation, setting the mood for tranquility. A delightful surprise was the complimentary breakfast, adding value to the stay. The staff's friendliness and professionalism enhanced the overall experience. For a soothing getaway with added perks, Fairfield Marriott Anaheim Hills is a top choice.
Response from Customer Service on Mar 4, 2024
Latosha, your praises for Fairfield Inn Anaheim Hills Orange County are heartwarming! We're delighted to note that our convenient location, suited accommodation, and serene environment served as an oasis for your mom-cation. It's wonderful to know that you felt revitalized and that the complimentary breakfast was a delightful add-on. Our team members' friendliness and professionalism shone through, enriching your stay further. We can't wait to be your top choice again on your next soothing getaway!

8/10 Good

Fred

Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 20, 2024
Fred, thank you for sharing your rating of The Fairfield Inn Anaheim Hills Orange County. We're delighted to hear that your stay was enjoyable. Your positive rating will surely inspire our team members to continue providing exceptional service. We hope to welcome you back in the future.

6/10 Okay

Melissa

Stayed 1 night in Feb 2024
Response from Customer Service on Feb 21, 2024
Melissa, thank you for taking the time to rate Fairfield Inn Anaheim Hills Orange County. We appreciate your constructive feedback as it helps us improve our services. We hope to get another chance to provide a more enjoyable experience to you in the future.

6/10 Okay

Becky

Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
We appreciate the feedback, Becky.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

6/10 Okay

Tania

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Old and not deep cleaned. Shower drain was clogged. Unauthorized Market charges. Mu 11 year old accidentally connected to "fast internet" and was charged per day, when we booked accounting for "free internet"
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 8, 2024
Tania, we appreciate your feedback and letting us know about the issues faced during your stay. We understand your concerns about the cleaning standards and the maintenance issues you encountered. Rest assured, our team members take hygiene and service quality seriously, so your experience is far from our usual standards. Regarding the charges, please do reach out directly so we can provide clarity and find a satisfactory resolution. We hope for another opportunity to create a more positive experience for you in the future.

8/10 Good

Jeannie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is more convenient, the property is clean and the staffs are very nice and helpful especially the night shift worker is very cruel, no word can’t describe to that lady.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 6, 2024
Jeannie, it's great to hear that you valued the convenient location of Fairfield Inn Anaheim Hills Orange County and noticed the cleanliness of our property. We're proud of our team members going out of their way to provide helpful service. However, we regret to hear about any less than pleasant interactions you may have had. This feedback is important to us and we will strive to continually improve our guest experiences. Thank you for choosing us.

10/10 Excellent

Galilea

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice. Breakfast could be better
Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 4, 2024
Thank you for the 5 out of 5 rating, Galilea!We're thrilled to see how much you enjoyed staying at Fairfield Inn Anaheim Hills Orange County. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Atul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 31, 2024
Atul, thank you for this wonderful rating of the Fairfield Inn Anaheim Hills Orange County. We are thrilled to know your stay with us met your expectations. We appreciate your feedback and hope to welcome you back soon!

10/10 Excellent

Lizette

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a perfect weekend getaway.
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 30, 2024
Lizette, we're thrilled that Fairfield Inn Anaheim Hills Orange County provided an excellent weekend getaway for you. We value your feedback and look forward to welcoming you back soon!

8/10 Good

Kathy

Traveled with partner
Liked: Amenities
Everything was great and the hotel is conveniently located!
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 26, 2024
Kathy, thank you for sharing your experience at Fairfield Inn Anaheim Hills Orange County. We are glad to hear that you had a great stay and found our location convenient. We appreciate your feedback and look forward to welcoming you back soon.

8/10 Good

Andria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great!
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 21, 2024
Thank you for this lovely rating, Andria!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Fairfield Inn Anaheim Hills Orange County. We'd like to share an even better experience with you soon.

4/10 Poor

Enrique

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad experience
I added two days to my trip and the total five days i stayed they never clean the room or gave us fresh towels. The free vifi never worked it kept saying low connection, they never fixed it the tv kept shuting down. They me er fixed it
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 22, 2024
Enrique, it's regrettable to hear about the service you experienced during your long stay with us. It appears that certain expectations related to housekeeping services and in-room amenities were not met. Typically, our team members respond to such requirements promptly. Moreover, the concerns about connectivity that you expressed are less than ideal. We'll share your comments with the relevant departments to improve our offerings. Furthermore, we are committed to ensuring that any future visit you might have is marked by enhanced comfort and satisfaction.

6/10 Okay

Kristen

Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 16, 2024
Kristen, thank you for taking the time to rate your stay and it seems you had a neutral experience. Feedback is a vital part of our continual improvement and we hope to have an opportunity to provide a more exceptional stay in the future.

10/10 Excellent

Kieran

Traveled with family
Liked: Staff & service, property conditions & facilities
Room was very clean and the location was convenient.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 16, 2024
Kieran, it's a joy to hear your feedback about Fairfield Inn Anaheim Hills Orange County. We're indeed proud of our pristine rooms and advantageous location. We look forward to hosting you in the future.

8/10 Good

Jose

Stayed 1 night in Jan 2024
Response from Customer Service on Feb 5, 2024
Jose, it's great to see you had a good stay at Fairfield Inn Anaheim Hills Orange County. We appreciate your rating and we're looking forward to welcoming you back on your next journey through Anaheim.

10/10 Excellent

MATTHEW

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the fact that the property is monitored by surveillance cameras and no street people hanging around. The location is great. Off the main road enough to where there's no noise. Very close to restaurants and stores. Very nice people working at the Fairfield Inn. I would definitely consider staying here again next time I'm in the area.
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Matthew, it is fantastic to learn that you had a wonderful experience at Fairfield Inn Anaheim Hills Orange County. Our location is indeed convenient to many attractions, and we're glad you appreciated the tranquility it offers. It pleases us to know that our positive interactions enhanced your stay further. We eagerly await your next visit.

6/10 Okay

Shiva

Traveled with family
Room & bathroom too small and the layout was not well planned
Stayed 4 nights in Jan 2024
Response from Customer Service on Jan 8, 2024
Shiva, we appreciate your feedback. Enhancing guest comfort is a priority, and we're sorry to hear that the room arrangement did not meet your expectations. We are continually evaluating our room layouts to optimize guest experience, and we will certainly consider your feedback moving forward. Please know that we have a range of room sizes and layouts to suit various preferences, and our team would be more than happy to assist you in finding a room more suited to your needs on your next visit. We hope to welcome you back soon.

10/10 Excellent

Michelle, Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Michelle, thank you for taking the time to rate your stay at Fairfield Inn Anaheim Hills Orange County. We're delighted to know that you had such a good experience. We hope to welcome you back soon for another enjoyable stay!

10/10 Excellent

Maritza

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Maritza, it's fantastic to hear that your experience with us at Fairfield Inn Anaheim Hills Orange County met your expectations. Our team is thrilled to know we were able to provide a memorable stay. We look forward to welcoming you back in the future. Safe travels!

10/10 Excellent

Taire

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 8, 2024
Taire, thank you for choosing Fairfield Inn Anaheim Hills Orange County and taking the time to rate us. We're thrilled to know that your overall experience met your expectations and we look forward to welcoming you back for another enjoyable stay.

8/10 Good

Lourdes

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Lourdes, it is wonderful to learn that you had an overall positive stay at Fairfield Inn Anaheim Hills Orange County. We look forward to your next visit and have the chance to make your experience even better. Safe travels!

8/10 Good

Terri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 31, 2023
Terri, thank you for choosing Fairfield Inn Anaheim Hills Orange County and taking the time to leave a review. Feedback is invaluable and we're delighted that your experience with us was noteworthy. We hope to have the pleasure of welcoming you back soon.

8/10 Good

Jess

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Checkin was good
Stayed 4 nights in Dec 2023
Response from Customer Service on Dec 31, 2023
Jess, it's wonderful to hear that you had an excellent check-in experience at Fairfield Inn Anaheim Hills Orange County. We're grateful for your kind feedback and hope to welcome you back soon.

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 29, 2023
Thank you for the perfect rating, Alberto!We are very pleased to hear that you had a wonderful stay at Fairfield Inn Anaheim Hills Orange County. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

8/10 Good

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Great staff
This is a nice hotel. The service was great. We chose it for the location close to my son’s house.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 28, 2023
Pamela, thank you for choosing Fairfield Inn Anaheim Hills Orange County and for sharing your kind words about our service. It's great to hear we were conveniently located for your visit with your son. We hope to welcome you back on your next trip!

10/10 Excellent

Patricia A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet room and conveniently close to the freeway. Excellent breakfast.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 28, 2023
Patricia, it's delightful to hear that you experienced tranquility in your room at the Fairfield Inn Anaheim Hills Orange County. We also appreciate your acknowledgment of our convenience to the freeway and enjoy hearing that our breakfast was to your satisfaction. We hope you’ll return to enjoy our hospitality again soon.

10/10 Excellent

Rey C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 27, 2023
Rey, thank you for choosing Fairfield Inn Anaheim Hills Orange County and for your fantastic rating. We're thrilled to see you enjoyed your stay. We look forward to welcoming you back in the near future.

10/10 Excellent

Linda

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 27, 2023
Thanks for the perfect rating, Linda! We can't wait to see you again soon for another amazing experience at Fairfield Inn Anaheim Hills Orange County.

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a wonderful place
Everything about our stay at Fairfield was perfect: modern, beautiful, clean, comfortable and with AC/heat that worked wonderfully well. I usually ask for a 1st floor room if possible at the time of booking, because we're senior citizens and it's hard to carry everything upstairs. Often, we'll choose to stay in a little 1950's vintage place, simply to increase the odds that we will be able to park right up at our door. Fairfield is NOT a vintage place and it's a three-story property, so I didn't think there was any way to avoid loading everything onto a cart and manhandling it up an elevator. But I was wrong. This Fairfield Inn has a little courtyard of parking spaces shielded from the street, where it is in fact possible to pull right up to the door. So we got a double bonus: a beautiful, modern property with the ability to park near our door. If we're ever back through this way, we will definitely stay here again. Thank you, Fairfield!
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 25, 2023
Sheryl, we're overjoyed to hear your stay at Fairfield Inn Anaheim Hills Orange County exceeded expectations! We understand the importance of having accessible rooms and parking, and we're grateful that our setup catered to your needs. Thank you as well for your wonderful feedback about our contemporary style and amenities. The Fairfield team is excited about the prospect of welcoming you back in the future. Safe travels until then!

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 24, 2023
Ann, thank you for choosing Fairfield Inn Anaheim Hills Orange County and for your great rating! We're glad that your stay was satisfactory and look forward to seeing you again on your next visit.

10/10 Excellent

Nicole

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 21, 2023
Nicole, it's great to see your top rating of Fairfield Inn Anaheim Hills Orange County! We're glad that your stay met your expectations and we can't wait to welcome you back on your next trip.

8/10 Good

Huong

Stayed 11 nights in Dec 2023
Response from Customer Service on Dec 20, 2023
Huong, we greatly appreciate your rating of Fairfield Inn Anaheim Hills Orange County recorded on Hotels.com. We're elated to know your stay with us met your expectations and we look forward to welcoming you back soon. Safe travels.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Professional and courteous staff. Breakfast was ok, scramble eggs didn't look cooked, a microwave would have been nice to reheat food items. Would def return.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 14, 2023
Thank you for sharing your feedback. We're pleased to hear that you found our team members professional and courteous. We take note of your observations about breakfast and the lack of a microwave, which can surely enhance our guests' experience. We sincerely appreciate your interest in returning, and we can't wait to welcome you back to Fairfield Inn Anaheim Hills Orange County.

8/10 Good

Rex

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 12, 2023
Rex, thank you for choosing Fairfield Inn Anaheim Hills Orange County and leaving a rating. We trust that your stay was satisfactory and we welcome any specific feedback for improvement. We hope to see you again soon for an even more enjoyable stay.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 12, 2023
Thank you for the excellent rating, Tom!Our goal is to go above and beyond to ensure our guests have a memorable experience at Fairfield Inn Anaheim Hills Orange County! We look forward to hosting you again soon.

8/10 Good

Linnesha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was overall good. The area clean, staff friendly, but the bed was another story. We had a double queen room and when myself and hubs slept in the same bed, we tilted towards the middle. Which made us both have a restless night. Then we each took a bed and i slept with my small kid so it was bearable. But not ideal. Its about time to change the mattresses out.
Stayed 4 nights in Dec 2023
Response from Customer Service on Dec 8, 2023
Linnesha, it's reassuring to know you appreciated the cleanliness and our friendly team members at Fairfield Inn Anaheim Hills Orange County. We acknowledge your concerns regarding the comfort of our beds, which did not meet your expectations. We continually strive to improve our guest experience and your insight will be valuable as we consider future updates. Thank you for staying with us, and we hope to offer you a more perfect experience on your next visit.

10/10 Excellent

Matthew

Liked: Staff & service, property conditions & facilities
Response from Customer Service on Feb 13, 2024
Matthew, thank you for choosing Fairfield Inn Anaheim Hills Orange County and sharing your positive rating. We're ecstatic that you enjoyed your experience, and we're looking forward to welcoming you back on your next visit.

10/10 Excellent

Sy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Customer Service on Dec 6, 2023
Thanks for the amazing rating, Sy!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Fairfield Inn Anaheim Hills Orange County!