Ratings based on 369 Verified Reviews

4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Dubuque, Iowa

Great staff, good comfort, and great location

Posted Jul 11, 2017
Pros: Location was great for this hotel. Room was of great size (room #318). Staff was phenomenal. On-site laundry (2 washers/2 dryers). Loved breakfast.
Cons: The elevator is slow, but, we were on vacation, so no hurrying for us.
Location: San Clemente Beach, North side of Camp Pendleton. Outlet mall.
Immediately upon check-in, we were greeted by Herman, who was great at ensuring we got the room as requested earlier in our reservation process. Herman also ensured we understood what amenities were available to us, when breakfast was, and the yummy cookies available in the evenings (until they run out, of course) near the front desk. Great hotel conveniently located on El Camino Real, so if you are staying in the local radius of San Clemente, really no need to get on the sometimes congested I-5. This hotel is within walking distance to the beach, convenience stores, etc., and within driving distance to the local outlet mall. While we didn't utilize the pool/hot tub, our room was directly over it and it looked inviting (no time to enjoy it though for us). We were initially concerned with being on the 3rd floor over the pool, but we did not experience any residential noise from it even going to bed early as we did. Breakfast (and the staff who maintained it), was excellent. They never let anything get empty. We enjoyed waffles, croissants, bagels, English muffins, yogurt, cereal, fresh fruit, cut up fruit, oatmeal, eggs (hard boiled, scrambled, omelet) made various different ways during our stay, and a meat as well, so it did not seem redundant. The only thing we found that needed updating was the elevator. It was extremely slow and there was only one. So if you stay on the 2nd or 3rd floors, just be mindful of that. They do have stairs on each side of the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from anaheim

good place for the price. Staff very nice.

Posted Jun 6, 2017
Pros: Everything.
Location: Near beach, park restaurants.
Staff very nice Ann was amazing. Went for a wedding. Place very nice for the price.
2 out of 5
by A verified traveler from Brea, CA

Very disappointed

Posted May 2, 2017
Don't understand a 4.3 rating, room smelled, bathroom drain gave off horrible odor every time it was used hard to wash face, brush teeth. We were there for wedding, groom said he had to change rooms twice, various reasons...we ended up with one of the rooms. The room charge of $184 a nite was a rip off. We could have stayed at one of several hotels down-the street for half the price & probably better room. We stayed put at this hotel cuz wedding party there. Gonna be more assertive next time. The staff was fine.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sandy, Utah

Comfortable moderately priced hotel close to beach

Posted Apr 9, 2017
Pleasant and Helpful staff. Nice hot and cold food breakfast buffet. Very short drive, less than 5 minutes, to State Beach.
5 out of 5
Recommended
for Everyone
by A verified traveler from St louis

Excellent for the price. More than I hoped for.

Posted Apr 8, 2017
The check in was fast, courteous, and informative. The room was huge with a living room and a sofa, a kitchenette, and a bed room with a king bed. Really it was a suite. The view of the ocean from the 3rd floor was great but there is a highway between the hotel and the ocean. The drawback is that it is loud if you open the patio doors and you can't hear the waves. This was the only bad thing about my stay. Really you get a great room for the money spent and the surrounded neighborhood seems to be really nice and safe. The nearby beach is really beautiful!!
5 out of 5
by Justin

Posted Apr 7, 2017 on Hotels
Love this hotel! Will stay here every time we come down to San Clemente!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great breakfast!

Posted Apr 6, 2017
Had 2 adults and 3 teens in room and space was great!
5 out of 5
by Jake

Posted Apr 4, 2017 on Hotels
Definitely coming back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 24, 2017
The hotel staff is very friendly and helpful. The free breakfast is great with lots of choices.
5 out of 5
by Mark

Posted Mar 12, 2017 on Hotels
The only improvement this hotel could use is better parking. Staff and suite were wonderful.