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Reviews of Hampton Inn and Suites Santa Ana/Orange County Airport

2.5 out of 5
Hampton Inn and Suites Santa Ana/Orange County Airport
2720 Hotel Terrace Drive, Santa Ana, CA

Reviews

7.2

Good

Rating 10 - Excellent. 361 out of 1002 reviews" "
Rating 8 - Good. 205 out of 1002 reviews" "
Rating 6 - Okay. 168 out of 1002 reviews" "
Rating 4 - Poor. 132 out of 1002 reviews" "
Rating 2 - Terrible. 136 out of 1002 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Monica, buckeye

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn’t like was having to pay for parking.
Stayed 2 nights in Feb 2024

10/10 Excellent

Francisca Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Rosaisela

Disliked: Cleanliness, property conditions & facilities
The shower on the room had hair on the tub. The building is kinda old and the parking is limited.
Stayed 2 nights in Apr 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean
Stayed 2 nights in Apr 2024

10/10 Excellent

Cornelius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great.
Stayed 4 nights in Jan 2024
Response from Miguel on Apr 10, 2024
Thank you for leaving us feedback about your stay with us. We really appreciate the 10 out of 10. We hope that if you come back to the Santa Ana area, you will return to our property and we will get the pleasure of having you as our guest once again.

2/10 Terrible

Lorena

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They requested a security deposit way higher than the cost per night, 5 days later they still have not return deposit to my account. Called to ask why deposit has not been given back, they say it's for parking, and kept saying the rest will be given back. Nothing has happened, very disappointed they are taking so long on this deposit. Other hotels credited me back the money hours after my check out.
Stayed 3 nights in Mar 2024
Response from William J on Apr 10, 2024
Hi Lorena,Thank you for leaving us feedback about your stay. I apologize that your bank is having a delay with returning your deposit back to you. I assure you I have personally looked into this reservation and the deposit has been released on our end. We hope that you understand that these things can take a little longer than expected however, it is being returned less any parking charges. Thank you for choosing Hampton Inn . We hope to see again soon.

4/10 Poor

Brian

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Nancy

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from William J. on Mar 20, 2024
Thank you for your feedback. We appreciate the compliment and I will let the rest of the staff know you had a great stay!

6/10 Okay

Cierra

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Check in took a while, arrived on-site at 3, but didn’t get into the room until 3:50. Was charged for each car that was parking over night. It was a relatively nice stay, but I wouldn’t go back.
Stayed 1 night in Mar 2024
Response from William J. on Mar 20, 2024
Thank you for your feedback. I am sorry you had a less than perfect stay with us. I do apologize for the incorrect billing and if you contact the hotel directly, we will go ahead and correct this for you. We hope that you will come stay with us again.

10/10 Excellent

Jazzmyne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and staff!
Stayed 3 nights in Mar 2024
Response from William J. on Mar 20, 2024
Thank you for your feedback. We appreciate the compliment and I will let the rest of the staff know you had a great stay!

6/10 Okay

Yona

Business traveler, Traveled with partner
Liked: Staff & service
The property is in a good location with access to many places. The breakfast was good, the staff were very nice. However, our room was kind of falling apart, AC didn't work, window blinds didn't work, shower took forever to get hot and then if too hot forever to adjust temp. It did look like they might be in process of revamping so may get better. Gym was kind of a joke, had a peloton but the seat adjustment handle was broke off. stretching space in the loft but very hot, no weights. Pool as also very small and awkward.
Stayed 2 nights in Mar 2024
Response from William J. on Mar 20, 2024
Thank you for your feedback about your stay with us. I apologize that you had so many issues during your stay and that the hotel was lacking what you were expecting. We are constantly working to improve so having feedback from our guest such as yourself is important. I hope that you will consider giving us a second chance if you are in the area again.

2/10 Terrible

Gordon

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Two night stay. First room had a serious leak in the ceiling. Second room had mold in the shower. Staff did not handle things very well. Never again.
Stayed 2 nights in Mar 2024
Response from William J on Mar 20, 2024
Hi Gordon. I do apologize that our staff was unable to help you during your stay. I assure you that we are working on correcting this and that we are taking your feedback seriously.

10/10 Excellent

Xiu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the property! It’s newly renovated/being upgraded and customer service was top tier. The complimentary breakfast was delicious and a great start to the day. Highly recommend
Stayed 4 nights in Mar 2024
Response from William J on Apr 10, 2024
XiuThank you for leaving us feedback about your stay with us. We really appreciate the 10 out of 10. We hope that if you come back to the Santa Ana area, you will return to our property and we will get the pleasure of having you as our guest once again.

6/10 Okay

James

Business traveler, Traveled with family
Liked: Staff & service
Charge a parking fee. Not revealed when booked.
Stayed 5 nights in Feb 2024

10/10 Excellent

Joan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quiet, clean. The room was well designed a no d comfortable
Stayed 1 night in Feb 2024

4/10 Poor

Brandon

Stayed 2 nights in Feb 2024
Response from William J on Apr 10, 2024
Thank you for leaving us feedback about your stay with us. We hope that if you come back to the Santa Ana area, you will return to our property and we will get the pleasure of having you as our guest once again.

4/10 Poor

Matthew

Disliked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

Marilyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was precious and the hotel was very nice. We loved it!!!!
Stayed 1 night in Feb 2024
Response from William J on Apr 10, 2024
Thank you for leaving us feedback about your stay with us. We really appreciate the 10 out of 10. We hope that if you come back to the Santa Ana area, you will return to our property and we will get the pleasure of having you as our guest once again.

6/10 Okay

NADIM Mohamed

Traveled with family
Disliked: Staff & service
Nice breakfast and rooms were clean but had my EarPods stolen from me and the manager did not help out. A little noisy at night.
Stayed 3 nights in Jan 2024

2/10 Terrible

Cherie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Yohammad

Stayed 6 nights in Jan 2024

10/10 Excellent

Seungheon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Carolina, Las Vegas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room; clean and spacious with good amenities. Great customer service.
Stayed 5 nights in Jan 2024

2/10 Terrible

Darby

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Nobutaka

Stayed 3 nights in Dec 2023

6/10 Okay

Erza Mae

Business traveler
Liked: Cleanliness
Stayed 2 nights in Jan 2024

10/10 Excellent

Emmanuel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff!
Stayed 4 nights in Dec 2023

4/10 Poor

Zia, Las Vegas

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The bathrooms were horrible with black markings on the bath walls. Taps were leaking. No room cleaning service.
Stayed 2 nights in Dec 2023

4/10 Poor

Samantha

Stayed 3 nights in Dec 2023

2/10 Terrible

aurora

Disliked: Cleanliness, staff & service, property conditions & facilities
18 dls to parking ladrones!
Stayed 1 night in Dec 2023

4/10 Poor

Srinivasan

Liked: Staff & service
Disliked: Property conditions & facilities
Water issue in toilets
Stayed 1 night in Dec 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

liyun

Liked: Cleanliness, staff & service, property conditions & facilities
nice for a short stay. gym is right at the entrance lobby, no wonder no one is working out there :)
Stayed 3 nights in Dec 2023

8/10 Good

Erika

Stayed 1 night in Dec 2023

8/10 Good

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Joel

Stayed 1 night in Dec 2023

10/10 Excellent

Jean Blaise

Stayed 2 nights in Dec 2023

4/10 Poor

Jade

Traveled with family
Liked: Cleanliness, staff & service, amenities
We had no hot water and the mattress was broken. We did inform the management and they were very responsive to our comments.
Stayed 1 night in Nov 2023

4/10 Poor

kimberly

Traveled with family
gave us the wrong room but it was ok, arrived at 1 pm nobody at front desk and no parking whatsoever, never been to a place like that. was unable to get a hold of anybody,
Stayed 1 night in Dec 2023

2/10 Terrible

Arnoldo

Stayed 1 night in Dec 2023

4/10 Poor

Iris

Stayed 5 nights in Nov 2023

8/10 Good

James

Stayed 1 night in Nov 2023

4/10 Poor

Rick

Traveled with family
Disliked: Amenities
This property has clearly been remodeled recently. The building, lobby, and rooms therefore look very nice. However, there were some problems. First, the carpet in our room was filthy dirty. Within a few minutes of walking barefoot in the carpet, the soles of our feet were black. Second, the pool was not heated, making it ice cold, and the hot tub was barely luke warm. They were both unusable. Finally, this property is not ADA friendly. They do not have a single room with a roll in shower. All the bathrooms are very tight, so there is no space for a wheelchair to turn around in the bathroom and you cannot close the door with a wheelchair in the bathroom. They should NOT claim accessibility when you cannot even use the bathroom properly if in a wheelchair. Would be equally difficult for someone using a walker to navigate the tight bathroom spaces. The staff informed me that ALL of the bathrooms are the same size in all rooms. This is not OK for a hotel that claims to be accessible. Parking is very limited. As such, the hotel offers free valet overnight but the valet will park non-handicap vehicles in handicap stalls and in the striped wheelchair loading zones between handicap spaces. This prevented me from being able to park my vehicle in the handicap space and have enough room to lower my wheelchair ramp. When I asked the hotel to move the vehicles so we could properly use the handicap spaces, they did not but simply made excuses that their parking lot is too small.
Stayed 5 nights in Nov 2023

10/10 Excellent

Miguel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

2/10 Terrible

Nicol

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was average. The shower never had hot water. We took cold showers both days. It was not fun and I will not stay here again.
Stayed 1 night in Nov 2023

2/10 Terrible

Ravi Kiran

Disliked: Cleanliness, staff & service, property conditions & facilities
Too loud through the night.. complained to facility but still didn’t help
Stayed 1 night in Nov 2023

4/10 Poor

ERIKA

Stayed 1 night in Nov 2023

10/10 Excellent

DAYANNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Burke

Business traveler
Disliked: Staff & service, property conditions & facilities
Staff need training, parking situation is a mess. Breakfast was good
Stayed 4 nights in Nov 2023