Hotel staff unfriendly
Posted Aug 2, 2016
The hotel was close to where we needed to be for the weekend, which is in large why we chose this location. Upon check in at 3pm, we were told that the room was not ready yet. Which was fine, but the front desk staff was not friendly about this whatsoever, "we have no room, you NEED to come back later" Another staff said, "how about a room with one bed". Um, I booked an paid for 2 beds. If I wanted a room with one bed then I would have paid for and booked a room with one bed. Why offer me this ?!?
On Saturday night, we ordered room service. My wife asked for extra tartar sauce for her fish and chips. When on the phone with the staff who took the order, my wife politely asked "Can we have extra tartar sauce please?" She thought that the staff member did not hear her the first time, so she repeated "tarter sauce, can we have extra please" The staff responded "I know what tarter sauce is lady!" Perhaps the staff member was busy, but I don't feel it was polite to refer to my wife as "lady!" and in this tone. After we ordered, we were fearful that we were going to get the "special" tartar sauce...and contemplated cancelling the order. We shouldn't have to feel this way.
On a good note, the morning restaurant staff was very friendly and attentive. Extremely polite. I wish I remembered his name..but it was 7am and I was half asleep.