Ratings based on 774 Verified Reviews

4.2 out of 5
83% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from mission viejo

Nice hotel but could be updated

Posted Dec 12, 2016
The hotel overall is nice. It's a little outdated though and our shower faucet was leaking and there was water all over the bathroom floor when my boyfriend and I checked in. We had to call for maintenance to fix it.
Comment from Hotel Management
Dec 13, 2016 by Rob Gauthier, Hotel Management
Dear Jennifer, Thank you for your feedback. I have shared your comments with my engineering department. Safe travels, Rob Gauthier General Manager
4 out of 5
Recommended
for Couples
by A verified traveler from Wiscosnin

nice place very convenient to airport

Posted Dec 6, 2016
Pros: This was a very convenient location for our trip. "Executive Lounge" access was worth the $. Nice Balcony!
Cons: Room had slight tobacco smoke odor! Include chairs and table on balcony.
Location: Balboa Island; Balboa Peninsula.
We stayed Saturday night and Sunday night - self-parked in the adjacent ramp. Did a little family business and a little tourist fun.
Comment from Hotel Management
Dec 12, 2016 by Rob Gauthier, Hotel Management
Dear Kate, Thank you for your feedback, I will share the smoke issue with my housekeeping team. Warm regards, Rob Gauthier General Manager
3 out of 5
by A verified traveler

Posted Nov 11, 2016 on Hotels
My room had cold water I asked the front desk to fix and nothing changed , tv and coffee machine not working . So I will say poor service
Comment from Hotel Management
Nov 14, 2016 by General Manager, Hotel Management
Dear Traveler, Thank you for your feedback and for selecting the Hilton Costa Mesa. I apologize for the experience that you had with the hot water, TV and coffee maker. I will share your comments with my team to ensure that we eliminate these issues from recurring. Again, thank you for your post. Safe travels, Rob Gauthier, General Manager
3 out of 5
by A verified traveler

Wasn't impressed for the price.

Posted Oct 31, 2016 on Hotels
If my conference hadn't been on property I wouldn't have stayed here. The lobby area is nice but they rooms were older and not at all worth the price. Staff was nice and helpful but again for the price I wasn't impressed.
Comment from Hotel Management
Nov 2, 2016 by General Manager, Hotel Management
Dear Traveler, Thank you for your feedback and for selecting the Hilton Costa Mesa.I am glad that my team exceeded your expectations. Warm regards, Rob Gauthier General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great place for a conference!

Posted Oct 25, 2016
Pros: Loved the executive lounge, the room, all the public spaces and the conference rooms. It was all beautiful and comfortable. Easy shuttle to airport.
Cons: One night shuttle kept us waiting 45 minutes. Also receptionist was a bit snippy when we tried to ask for a new working remote for tv
Location: We rented a car one day and drove the coastline. On another day we drove to La. Otherwise pretty well occupied with conference.
Comment from Hotel Management
Oct 27, 2016 by rob, Hotel Management
Dear Traveler, Thank you for your five star rating and for selecting the Hilton Costa Mesa. I am glad that you enjoyed your stay and apologize for the shuttle driver being late and for our PBX getting snappy, I will review both of the issues with my team. Please come back soon. Warm regards, Rob Gauthier General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Palm Beach Gardens, USA

An outstanding venue

Posted Oct 22, 2016
Pros: Location...and rather luxuriously appointed. Executive lounge provided a good breakfast and great hors d'oeuvres between 5 and 7.
Cons: Those room keys!
Location: Excellent location: near airport (free shuttle provided) and the South Coast Plaza (very high-end shopping) as well as numerous restaurants.
Great location (near airport and high-end shopping and many restaurants)...very elegant interior...extremely comfortable sleeping...excellent meeting room areas. The only problem was room keys that kept getting de-magnetized! Really enjoyed my stay there.
Comment from Hotel Management
Oct 24, 2016 by Rob Gauthier, Hotel Management
Dear Pris, Thank you for your five star rating and your kind and gracious comments, I am glad that you loved our property and our team. We are replacing our locks and apologize for the inconvenience that they caused you. Warm regards, Rob Gauthier General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Comfortable

Posted Oct 21, 2016
Pros: Room was comfortable and service was great. Good breakfast
Cons: Exit of parking. Have a better system to exit parking.
Location: good
Comment from Hotel Management
Oct 24, 2016 by Rob Gauthier, Hotel Management
Dear Gary, Thank you for your five star rating and for selecting the Hilton Costa Mesa. I am happy that you loved our Hotel and location. Please come back soon. Warm regards, Rob Gauthier General Manager
5 out of 5
by A verified traveler

Posted Oct 2, 2016 on Hotels
Comment from Hotel Management
Oct 4, 2016 by General Manager, Hotel Management
Dear Traveler, Thank you for your five star rating. I truly appreciate it! Rob Gauthier General Manager
4 out of 5
by A verified traveler

Decent hotel but hair in tub

Posted Sep 25, 2016 on Hotels
Hairs found in the bathtub
Comment from Hotel Management
Sep 28, 2016 by General Manager, Hotel Management
Dear Traveler, Thank you for your feedback. I will follow up with my housekeeping team regarding the bathtub. Warm regards, Rob
5 out of 5
by A verified traveler

Posted Sep 23, 2016 on Hotels
great room and price. loved the free breakfest everybody very friendly great time...
Comment from Hotel Management
Sep 26, 2016 by General Manager, Hotel Management
Thank you for your five star rating; I truly appreciate it. Rob Gauthier General Manager