Don't forget the do not disturb sign
Posted Aug 24, 2016
I booked the executive room so I guess I had a higher expectation. I thought the location was great because there were shopping malls and food places nearby and Disneyland was within a 20 minute drive away. The room itself was fine, spacious and clean except the refrigerator was on and off so it didn't work for half the day but it would work for the rest of the day. The staff working at the desk was very friendly and helped us out immediately, but the housekeeping was a bit disappointing. I kept forgetting to put the do not disturb sign on the door the night before so they would come knocking at 8am, which I thought was way too early even if I didn't have the sign out. So every morning I was woken up super early. Another thing about the housekeeping was that the hand towel was obviously dirty after a day of use, but they didn't bother to replace it. I understand that the hotel has an environment friendly policy of only replacing towels on the floor, but it would have been more professional of them to just replace a dirty towel. Also, used towels were left by the sink and they never took them away, instead they just replaced them so at the end of our 4 days there, our bathroom was cluttered with towels. I only checked out the gym facility and I thought it was a bit small and only had a few machines. The check out process was fast, but the staff didn't bother asking if anything should be improved.
Comment from Hotel Management
Aug 29, 2016 by Rob Gauthier, Hotel Management
Thank you for your feedback and for selecting the Hilton Costa Mesa. I apologize for our housekeeping team not meeting your expectations. I will most definitely share your comments to ensure that those issues do not recur. I am glad that the rest of your stay went well.