Ratings based on 524 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Close to Knotts Berry Farm.

Posted Aug 24, 2015
We spent the night after a long and hot day @ Knotts Berry Farm & the Holiday Inn was close to KBF and the freeway access. Overall was great easy check-in, comfy beds with lots of pillows :D, a/c was working, didn't have hotel smell (the nose knows) loved the complimentary breakfast. Only thing wrong was the pool hours, KBF closed @10pm hoping to return to hotel and relax in pool but was kicked out after 10 min "POOL CLOSES @11PM" so sad kids were very disappointed. Noise was not an issue because once your doors & windows are closed you can't hear outside noise. Please read rethink hours!
Comment from EPC
Aug 26, 2015 by Guest Services, EPC
Thank you for your feedback. We will take into consideration the pool hours. We typically close at 11pm for the convenience of those guests with rooms facing the pool.
5 out of 5
Recommended
for Everyone
by A verified traveler from L

Mini vacation

Posted Aug 3, 2015
Great hotel but staff need to be a bit more friendly specially Mathew at front desk
Comment from Hotel Management
Aug 6, 2015 by Guest Services, Hotel Management
Thank you for your feedback. We'll share with Matthew and the front office manager.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice location, lots of parking.

Posted Jul 23, 2015
Stayed there for a few days last December and again this July. Nice, comfortable, quiet hotel.
Comment from Hotel Management
Aug 5, 2015 by Guest Services, Hotel Management
Thank you!
3 out of 5
by A verified traveler from Central CA

Clean rooms but ...

Posted Jun 29, 2015
Pros: Cleanliness.
Cons: Beds could be updated. Walls could be insulated better. Tell the staff not to talk so loud right in front of someone's door in the morning.
Location: Knotts Berry Farm is close, Medieval Times is right there also. Starbucks is right down the road. What else do you need to know?
Upon early arrival Nino was great at front desk but when we arrived a few hrs later to get our room, the girl who actually checked us in (didn't get her name) was rude and unpleasant. We also had an unexpected fee of $100 for "room damage" and other incidentals. Yeah right. This was a hold so we got it back upon checkout but still. The room was very clean but you could hear the workers in the hall talking in the morning, you could hear people in the next room yakking, and you could hear toilets flush next door also. The shower wasn't that great either. But the water was hot and the tub was clean for a nice soak. Air conditioning was loud but cold. The bed was okay, sheets were clean and smelled nice but not as comfortable as it could have been. Must've been an older bed. But like I stated, the room was clean. That is very important all things considered. Not sure if I'd stay here or at another again though. Too many choices out there.
Comment from Hotel Management
Jul 6, 2015 by GuestServices, Hotel Management
We do know that there are many choices in hotels and we thank you for choosing Holiday Inn Buena Park. It is typical for hotels to place a 'hold' on credit card or cash to cover any incidental charges incurred during your stay. This is returned upon checkout (less any expenses incurred). We thank you for your feedback and do hope to see you again on a future visit to the Anaheim/Buena Park area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 29, 2015
Great stay. Staff was very friendly. Hotel was very clean and close to Knotts Berry Farms. Will def come back here again.
Comment from Hotel Management
Jul 6, 2015 by GuestServices, Hotel Management
Thank you for the recommendation!
5 out of 5
Recommended
for Families
by Krystal

Posted May 26, 2015 on Hotels
Comment from Hotel Management
May 28, 2015 by GuestServices, Hotel Management
Thank you for the 5 star rating!
5 out of 5
Recommended
for Couples
by A verified traveler

You should stay here

Posted May 23, 2015 on Hotels
Great hotel, great service, nice shuttle
Comment from Hotel Management
May 28, 2015 by GuestServices, Hotel Management
Thank you for the recommendation!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted May 22, 2015 on Hotels
Comment from Hotel Management
May 29, 2015 by GuestServices, Hotel Management
Thank you for the 4 star rating!
3 out of 5
Recommended
for Families
by A verified traveler

Holiday Inn | Buena Park, CA

Posted May 18, 2015 on Hotels
Much room for improvement. The check-in was slow, I think the front desk person was new. The overnight stay could have been better - the noise levels from a wedding reception via the lobby entrance, central pool area and in the halls (@ 2am) unfortunately gives this hotel a low rating. Why? They could have controlled it better without disrupting the celebration. The breakfast is what I expected and has room to improve, try Denny's instead. Upon our checkout it felt no one really cared about the quality of our stay.
Comment from Hotel Management
May 28, 2015 by GuestServices, Hotel Management
We value and thank you for your feedback. The only way we can continue to improve our services is to learn and grow from guest suggestions such as yours. We thank you for taking the time to share your experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Massachusetts

Pleasant stay

Posted May 17, 2015
Room was clean and comfortable. Good value for the money and would stay again.
Comment from Hotel Management
May 29, 2015 by GuestServices, Hotel Management
Thank you! So glad you found value in your stay!