Ratings based on 711 Verified Reviews

4.0 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Families
by A verified traveler from Omaha, NE

Outstanding hotel for the price and location

Posted Apr 21, 2017
Location: Balboa Beach and very close and great restaurants around the area
It is a pearl of hotel located in front of the marina, if you like boats is an awesome place, just across the street you can see the bay with all these beautiful boats. For families with children the hotel has breakfast included and is also very good. The pool is heated which makes a perfect stay if you want the kids to have fun in the hotel while we parents rest Personnel is quick and very nice, they make you feel like they want you to have a comfortable stay. Rooms are Impeccable clean, and spacious.
1 out of 5
by A verified traveler from so CA

Pass on this place

Posted Apr 21, 2017
My wife and I stayed here because it was close to a dinner cruise that I was going to be on with clients. however the room stunk so bad that when I got back we checked out at 11:30 PM and went back home .
5 out of 5
Recommended
for Families
by A verified traveler from Derbyshire, England

Really good location for us

Posted Apr 16, 2017
Pros: Location. Staff.
Location: Brilliant children's playground built on sand off N. Balboa Bvd. Chucky Cheese or Play McDonalds nearby if wet weather.
We needed to be close to Superior Avenue and also close enough to the Beach and other attractions that I could entertain a 2 year old. Being close to convenience stores was helpful as we were only there for 3 days and had to have takeaway food or food we could prepare in the Hotel room. The fridge in the Hotel room was a bonus and having the pool on site was great. The staff could not have been more helpful. One of the kitchen staff even carried breakfast up to our room as my daughter had to be on bed rest for the 3 days we were there, and with myself having to walk with a walking stick in one hand and hold on to my 2 year old grandson in the other, this was really helpful.
Comment from Hotel Management
Apr 18, 2017 by Kenzie, Hotel Management
Hi Christine, Thank you very much for your wonderful review about your stay at Holiday Inn Express Newport Beach. Our staff and management are always happy to know that we were able to make your trip a pleasant experience. Our commitment is to provide each and every guest with our own brand of warm, positive service. We will definitely share your kind words with our staff so they know that their efforts are very much appreciated. We are happy that you were able to enjoy our location, facilities and amenities as well, and that they were a great value for you. Please come back and visit us again soon. It will be our pleasure to be your warm, gracious hosts on your next trip to exciting Newport Beach, California. Sincerely, Kenzie S. Guest Service Lead
5 out of 5
Recommended
for Families
by A verified traveler from Fresno, CA

Great hotel for a family...

Posted Apr 15, 2017
Pros: Clean room and great complimentary breakfast.
Cons: Add more selections on their complimentary breakfast.
Location: Beach and restaurants are either walking distance or less than 5 miles of drive.
Location is quite near the beach. The room are clean and awesome complimentary breakfast. Staff are very friendly.
Comment from Hotel Management
Apr 18, 2017 by Kenzie, Hotel Management
Hi Jose, Thank you very much for your comments regarding your stay at the Holiday Inn Express Newport Beach. It is through your comments and suggestions that we can know how well we are living up to our standards. We are glad to hear that you found value and convenience in the facilities and amenities we provide. Our staff and management are happy to hear that we were able to provide you with helpful and courteous service as well. Thank you for letting us know about the areas where we can make improvements in our complimentary breakfast. We will definitely take your suggestions and pass them along to our breakfast manager. We hope to see you again next time you are in the area! Sincerely, Kenzie S. Guest Service Lead
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Apr 11, 2017
Pros: The friendly staff. Also the breakfast.
Cons: Getting out the lingering odor of stale cigarette smoke in the room. Bolstering up the far to soft mattresses.
Location: Very happy with the location as I was there to attend a wedding at a yacht across the way.
Beds were far to soft and lumpy to get a good night's sleep. Although the room was very clean, the air in the room smelled of stale cigarette smoke. The staff was excellent and courteous.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice, clean hotel

Posted Apr 10, 2017
Nice, clean hotel. Staff is nice and the beds are comfortable!
Comment from Hotel Management
Apr 11, 2017 by Kenzie, Hotel Management
Thank you very much for your kind words. Our staff and management take pride in knowing that we were able to make your trip to Newport Beach a pleasant experience. Our commitment is to provide each and every guest with our own brand of warm, positive service. Sincerely, Kenzie S. Guest Service Lead
4 out of 5
Recommended
for Everyone
by A verified traveler

Renovated, quiet, clean

Posted Apr 1, 2017
This was the most modern, cleanest Holiday Inn Express I have stayed in. The hotel was very quiet and Newport area was also very quiet with no heavy traffic. Gym equipment were all new. Enjoyed the fruit options at breakfast.
Comment from Hotel Management
Apr 11, 2017 by Kenzie, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A healthy start to everyone's day is important, and we are happy to hear you enjoyed the fruit at breakfast. We hope you will visit us again. Sincerely, Kenzie S. Guest Service Lead
4 out of 5
Recommended
for Families
by A verified traveler from Calgary, AB, Canada

Recently Renovated, Clean, comfortable, nice staff

Posted Apr 1, 2017
The property must have underwent a recent renovation as everything inside looks very new and clean and beach/coastal like. Rooms have nice queen beds, new carpet and furnishings, nice neutral smell (i.e. no febreeze to cover things up). Quiet rooms. The staff at the front desk are very helpful. The cleaning staff also greet and smile. Breakfast is typical Holiday Inn Express and convenient to start your morning. Location is good but need a car to get around. Looks close to water but mostly docked private boats/marina. Few restaurants within walking distance. It would stay again.
Comment from Hotel Management
Apr 11, 2017 by Kenzie, Hotel Management
Hi G, Thank you very much for taking the time to let us know how much you enjoyed your stay at our hotel. We are glad to hear that we surpassed your expectations - as it is our goal to exceed the expectations of every one of our guests. Please come and visit us soon. Our entire staff is ready to make your next trip to Newport Beach your best trip yet. Sincerely, Kenzie S. Guest Service Lead
4 out of 5
Recommended
for Everyone
by A verified traveler from colorado

Nice stay

Posted Mar 28, 2017
Clean facility, stayed during spring break. Only issues were the walls seemed thin, so it was fairly noisy. Shower was a little iffy on cleanliness.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 23, 2017
This was a quick one night trip just to get away. We love. Report beach and this was a nice location. Beds were super comfortable.