Ratings based on 487 Verified Reviews

4.1 out of 5
89% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas, NV

Perfect location, could use a few improvements

Posted May 20, 2017
Overall this hotel was a great value. It was the perfect location in Laguna - we were able to walk everywhere, even with our two small kids. The pool area was nice and all the rooms overlooked the courtyard, which was nicely decorated and quaint. The room cleanliness, however, was not excellent. Not terrible, but could use a little more attention to detail. The toilet seat was not completely clean (few gross spots when you lifted the seat), there was a little bit of beach sand still in the tub, and when we pulled the covers down on one of the beds there were a few small stains on the sheets. My only other complaint was that it was advertised online when I booked the room that there was a restaurant in the hotel, which would have been a convenient option. But when we arrived we found out that the restaurant is now closed. Overall, relatively minor complaints. The room had a clean feel overall, and the beds were comfortable. The location was a huge plus for me. I would stay again, but just ask that they clean the rooms more thoroughly.
5 out of 5
Recommended
for Everyone
by A verified traveler from Maine

Nice Pool, Nice Staff

Posted Apr 24, 2017
Pros: Pool, location, Staff
Cons: wish we'd been able to do breakfast there in the mornings but the restaurant is being renovated
Location: Ocean, shops, restaurants, running on the beach every morning!
We had a wonderful stay, 3 nights. Staff was very helpful and pleasant. We really enjoyed the salt water pool. We did go to the Ocean but enjoyed the pool a lot. Nice location, walked everywhere.
Comment from Hotel Management
Apr 26, 2017 by Management , Hotel Management
Dear Guest, Thank you for taking the time to let me know of your experience during your stay at out Hotel. We appreciate hearing from our guest, as your comments and your feedback are important for us to continue to improve our accommodations.
5 out of 5
by A verified traveler

Great place to stay!

Posted Feb 8, 2017 on Hotels
Place is amazing! It's on the beach so I got up and went for a run every morning. Walkable, location is a 5 min walk to the downtown area. There's also a Ralphs across the street. I like to try and eat healthy, it worked out good for me. Uber was a $12 ride to Irvine area where I was working. Didn't need a rental car. Loved it!
Comment from Hotel Management
Feb 18, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to let me know of your experience during your stay at out Hotel. We appreciate hearing from our guest, as your comments and your feedback are important for us to continue to improve our accommodations.
3 out of 5
by A verified traveler

Good location, very low quality.

Posted Jan 10, 2017
The hotel location is very good. But the hotel is old and bad conditions.
Comment from Hotel Management
Feb 18, 2017 by Holiday Inn , Hotel Management
Dear Guest, Thank you for taking the time to let me know of your experience during your stay at out Hotel. We appreciate hearing from our guest, as your comments and your feedback are important for us to continue to improve our accommodations.
5 out of 5
by Teressa

Nice Stay

Posted Jan 9, 2017 on Hotels
The staff was very accommodating and friendly
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Dear Teressa, Thank you for taking the time to let me know of your experience during your stay at out Hotel. We appreciate hearing from our guest, as your comments and your feedback are important for us to continue to improve our accommodations.
4 out of 5
by A verified traveler

Posted Jan 8, 2017 on Hotels
Nice area, great beaches, lots of resraurant choices.
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Dear Guest, We are delighted to hear your wonderful feedback. We hope to see you soon.
3 out of 5
by A verified traveler

Just OK....

Posted Jan 4, 2017 on Hotels
Hotel needs a lot of work. Rooms small and congested. Offers little in additional amenities like room service, etc.
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to let me know of your experience during your stay at out Hotel. We appreciate hearing from our guest, as your comments and your feedback are important for us to continue to improve our accommodations.
4 out of 5
by Anthony

A VERY GOOD VALUE!

Posted Dec 28, 2016 on Hotels
Great stay to see first Grandchild.
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Dear Anthony, Thank you for providing a feedback of your stay. We appreciate your comment, we hope to see you very soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in great location

Posted Dec 23, 2016 on Orbitz
Pros: staff very helpful and friendly.
Location: Right across the street from the beach. Could walk for shopping, sight seeing and eating. Love the Banzai Bowl!
Convenient location across from the beach. Beds very comfortable and rooms quiet and clean. Adjacent parking lot.
Comment from Hotel Management
Feb 20, 2017 by Karen , Hotel Management
Dear Guest , Thank you for taking the time to let me know of your experience during your stay at out Hotel. We appreciate hearing from our guest, as your comments and your feedback are important for us to continue to improve our accommodations.
4 out of 5
by A verified traveler

Convenient & Friendly Staff.

Posted Nov 29, 2016 on Hotels
Check in/out was fast and friendly. Room cleanliness was not the best. Multiple towels had stains on them. Places you would use your hands/fingers to activate was dirty (light switches, faucet, door knob, and refrigerator handle). Outside hallway noise crept in easily. Bed and pillows were super comfy. Location was great! Supermarket right across the street with restaurants, bars, and the beach within walking distance. Guests having to pay for parking is always annoying.