old rundown motel
Posted Sep 26, 2016
very disappointed with the hotel. When we walked in there was no front lobby, we were asked to lug our luggage and come around some construction to a side place. Was very disappointed that this was not mentioned while we booked. No one offered to help with our luggage to our room. Not much information from front desk lady. So we go to room 208, smells and looks very old and musty. The kitchen was not very functional, not even a pot to boil pasta if you need it for kids. Lots of noise from construction.
We check in and go to theme parks the next day, breakfast was very minimal, nothing worth mentioning.
We go to disneyland on day 2, we got a call from front desk that there was some plumbing problem and that is affecting our room and the hotel decided that we have GOT TO VACATE OUR ROOM NOW. They offered to pack our room and all of our stuff, which i was not comfortable with. So we had to lug the kids back in shuttle in the middle of the day and pack and move rooms wasting all our time instead of being in disneyland. We wasted a good 4-5 hours on this relocation. The second room was better looking and didn't smell bad. But it was a total waste of our vacation time and the time that we must be spending at Disney park. After I complained about this, the hotel front desk guy offered to take to take the day's charges off our room, which was required after all the inconvenience that have caused us