Ratings based on 305 Verified Reviews

3.9 out of 5
75% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Denver, CO

Posted May 25, 2017
Only problem was every time I sat on the bed a loud pop occurred. It sounded like a spring snapping into place. It did not affect my sleep. I would have given them a 5 otherwise.
2 out of 5
by A verified traveler from AZ

Good location, but dated facility

Posted May 22, 2017
Pros: Location.
Cons: Condition of the AC, refrigerator, and bathroom. Bed was not very comfortable and the pillows were too thin, it took two to support your head.
Location: The downtown Brea area is just a few blocks away, lots of shopping, restaurants and entertainment.
We were disappointed with room 103. The air conditioner vibrated and was very loud in operation at high cool which was required for the 90 degrees plus temperature. The mini-refrigerator was also very loud, just not as bad as the AC. Wall were thin, we could hear the guy next door snoring. The available parking is inadequate, I came back from dinner with friends at a little after 10 PM to find the parking lot full. I had to get creative in order to park in the quad. The staff was very pleasant when we checked in, however the lobby is only big enough for a couple of people. In the room itself, the one chair had a deep cut through the fabric into the foam. The lights on the wall were not straight, one turned about 30 degrees. The door to the bathroom would not close easily. The bathroom was very tiny with poor workmanship obvious on the door trim and plaster. We have family in the area, so the location was good. However, I will look for alternative lodging when returning to the area next time.
Comment from Hotel Management
May 25, 2017 by Vimal Patel , Hotel Management
Dear Valued Guest/s , We are very sorry that you feel uncomfortable while staying at our property. We, work hard to make you happy every visit . We will try to rectify your inconvenience at the earliest . Thanks for your business and taking time to give us feedback .
1 out of 5
by A verified traveler from California

Surprise

Posted May 17, 2017
I have never been charged a fee before at any hotel for checking in an hour before check in time. And was not given a receipt for the cash payment. I also never had to leave a $40 deposit for a card key. However, I have never stayed at lodging places in the past as the one here.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel

Posted Mar 13, 2017
This hotel was clean and easy access. Staff was very helpful and friendly. My only complaint is no ice machine.
Comment from Hotel Management
Mar 15, 2017 by Rina ., Hotel Management
Thanks for your business . We appreciate your feedback . We work hard to make you more happy every time you visit our hotel .
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 27, 2017
Room was small but it was clean and comfortable. Facility looks new and the staff was courteous.
Comment from Hotel Management
Mar 9, 2017 by Vimal Patel, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by A verified traveler

A Hidden Gem

Posted Feb 24, 2017 on Hotels
A hidden gem. Tucked away in Brea. Just off Imperial Highway. Quiet. Roomy. Very nicely decorated. Clean. Comfy. Great staff! I'd definitely stay here again.
Comment from Hotel Management
Mar 9, 2017 by General Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
by BART

Posted Feb 23, 2017 on Hotels
Good resting point on a long trip and the staff was very polite
Comment from Hotel Management
Mar 9, 2017 by General Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by Joan

Comfortable, Quiet and Clean

Posted Feb 19, 2017 on Hotels
The hotel room was clean and included everything I needed including refrigerator, microwave, iron and ironing board. Everything worked perfectly. The bed was very comfortable as well. I travel frequently for business and will definetly stay here again.
Comment from Hotel Management
Mar 9, 2017 by General Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
by SeungJae

Nice hotel for few days stay.

Posted Feb 7, 2017 on Hotels
Very nice clean hotel for few days stay. Staff are kind and very helpful.
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
Thanks for your business and we will try to improve our quality .
5 out of 5
by Roger

Good

Posted Feb 7, 2017 on Hotels
Good hotel
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
Thanks for your business as well as good comment . We will keep trying to improve our quality .