Ocean View King Balcony | Premium bedding, down comforters, pillowtop beds, minibar

Reviews of Casa Loma Beach Hotel (formerly The Inn at Laguna Beach)

3.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 585 out of 1001 reviews" "
Rating 8 - Good. 232 out of 1001 reviews" "
Rating 6 - Okay. 104 out of 1001 reviews" "
Rating 4 - Poor. 48 out of 1001 reviews" "
Rating 2 - Terrible. 32 out of 1001 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Gilbert

Traveled with partner
Under remolding
Stayed 1 night in Mar 2024
Response from Judi Z. on Mar 15, 2024
Dear Gilbert, Thank you so much for posting your review during your recent visit with us. We are very excited to show our guests the amazing new look and vibe of Casa Loma Beach Hotel when our remodel is completed soon. Thanks for the nice review, we appreciate you very much. We hope that you will plan to stay again soon! All the best, Judi Z. Front Office

6/10 Okay

Yvette Marie

Liked: Cleanliness, staff & service, property conditions & facilities
When we went to check out of our 3 rooms, we were hit with an additional $35 AMENITY FEE per room. I thought when I paid for the rooms on Expedia all fees were included. Sour ending.
Stayed 1 night in Mar 2024
Response from Judi Z. on Mar 17, 2024
Dear YvettMarie, We are sorry that you were surprised by our amenity fee. It is always nice to know what you will be paying at the hotel when you travel. The additional amenity fee and parking fees are mentioned on websites where you may book a room to stay with us, as well as Casa Loma Beach hotel website. We hope that you had a nice time while visiting Laguna Beach and will plan to stay again. Sincerely, Judi Z., Front Office

6/10 Okay

Yvette, Denver

Stayed 1 night in Mar 2024
Response from Judi Z. on Mar 17, 2024
Thank you so much for staying with us, Yvette. It is our goal to provide our guests with relaxing and fun beach visits at Casa Loma Beach Hotel. We appreciate your review as we move forward to ensure that our guests have memorable stays and wish to return. Thank you again. Sincerely, Judi Z., Front Office

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Judi Z. on Mar 15, 2024
Dear Andy, Thank you so much for posting your review during your recent visit with us. Thanks for staying with us we appreciate it very much. We hope you had a nice trip to Laguna Beach and that you will plan to stay again soon! All the best, Judi Z. Front Office

10/10 Excellent

Chaojing

Traveled with family
Liked: Cleanliness, staff & service, amenities
The biggest disappointment is the hotel’s terrace is closed due to construction. However, the location is unbeatable, it’s right next to the main beach. The hotel staff is super friendly. The room and sheets are clean. The wine, milk and cookies after 6:00pm is pleasant.
Stayed 1 night in Mar 2024
Response from Judi Z. on Mar 11, 2024
Dear Chaojing, Thank you very much for taking the time to post your review of our hotel during your recent stay with us. We apologize that our rooftop terrace area was closed during that time. Thank you for your kind words regarding our staff, they truly love to help our guests to have amazing and relaxing stays. We enjoy being able to provide wine, cookies and morning coffee for our guests. We hope to have you visit again soon. All the best, Judi Z., Front Office

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service
Clean room & ocean setting.
Stayed 1 night in Feb 2024
Response from Judi Z. on Mar 11, 2024
Dear Ryan, Thank you so much for your nice review of our hotel. We hope that you had a great Laguna beach experience! We are happy to her that you enjoyed our guest rooms and amazing on the beach location. We hope that you will visit us again soon. Warm regards, Judi Z., Front Office

8/10 Good

Elina

Traveled with partner
Liked: Cleanliness, staff & service
The property is beautiful and in a wonderful location. The upgrade to an ocean front room was worth it! The staff was accommodating and very pleasant. I was not aware the property is undergoing construction so it was a bit noisy. The pool was very cold although it was supposed to be heated and the jacuzzi was dirty, which was disappointing. The hotel doesn’t have any dining options although there are a ton of restaurants nearby and the wine reception was wonderful!
Stayed 1 night in Jan 2024
Response from Judi Z. on Feb 20, 2024
Dear Elina, Thank you very much for posting your nice review. We are glad to know that you enjoyed your guest room and views. Our truly friendly staff are always ready to assist. We apologize for any inconvenience that may have occurred regarding the pool area. Please plan another trip soon, we are excited to show our guests the new look! Warm regards form the team, Judi Z. Front Office

6/10 Okay

Zoli

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was once a great hotel, and I'm sure it will be again, when the renovation work is complete. But for now, it's a dump. Noisy work continues, including Sundays, sections of the hotel are closed off - but not properly, so if you follow the signs to the pool level, getting out of the elevator brings you to a messy construction area. Dirt is visible even in the currently open areas. Of course they conveniently forget to mention any of these - in fact they are still running Facebook ads displaying the famous terrace with gorgeous views... except that terrace is closed now! The rooms are clean, but heating is horribly noisy, like a tractor, and water pressure in the shower is very weak. The only thing they could not mess up is the view... beautiful! Everything else is a mess, and to charge full price for this is criminal.
Response from Judi Z. on Jan 20, 2024
Dear Zoli, Yes, we are completing a renovation. We apologize that this was disappointing for you with our building and public areas not as you had expected. We wish to provide our guests with comfortable and relaxing visits. We are very excited about our new look and cant wait for our guests to experience all that we have to offer. We hope that you will plan to visit again. Please reach out to the hotel directly, we would like to discuss your recent stay and hope to provide an acceptable resolution for you. Sincerely, Judi Z., Front Office

10/10 Excellent

Theresa, San Diego

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and view. Too close to highway, but overall a great experience.
Stayed 3 nights in Dec 2023
Response from Judi Z. on Mar 11, 2024
Dear Theresa, Thank you for staying with us, we hope that you will plan to reserve a room with us again soon! See you soon at the beach, Judi Z., Front Office

6/10 Okay

Ro

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Judi Z. on Mar 11, 2024
Dear Ro, We appreciate your review. Thank you very much for staying with us. We look forward to providing you with a pleasant visit again soon. Sincerely, Judi Z., Front Office

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities
Great location and amazing views of the ocean. Complimentary wine for the adults and milk / cookies for the kids was a nice touch.
Stayed 2 nights in Jan 2024
Response from Judi Z. on Jan 13, 2024
Dear Robert, We are so happy to hear that you and your family enjoyed the sunset evenings with wine and cookies! It is nice to hear from our guests, we appreciate your comments. We hope that you are already planning another visit to our Casa Loma Beach Hotel. Thank you again, for staying with us. All the best, Jud Z., Front Office

10/10 Excellent

Jim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spot
Stayed 1 night in Jan 2024
Response from Judi Z on Jan 13, 2024
Dear Jim, Thanks! We agree that our Laguna Beach coastline, ocean and seashore views are among the prettiest in Southern California. We are glad that you enjoyed your stay. We look forward to welcoming you back again soon. Sincerely, Judi Z., Front Office

8/10 Good

John, Redondo Beach

Stayed 2 nights in Jan 2024
Response from Judi Z. on Mar 11, 2024
Dear John, Thanks for reviewing our hotel. We appreciate our guests and look forward to your return. We hope that you had a fun time with us at Laguna Beach! Warm regards, Judi Z., Front Office

6/10 Okay

Verified traveler

Liked: Cleanliness
Weird person working in the hotel
We checked in around 2 PM. Then we left for food, we came back back around 4 PM. We were having our moments in the room and the person who checked us in opened the door without knocking first and saw my boyfriend which he was on his way to the bathroom he said he didn’t know that we were checked in already. He said he was trying to give us so amenities which we have everything we need in the room. Very weird and rude. For $360 a night not even worth it.
Stayed 1 night in Dec 2023
Response from Judi Z. on Dec 22, 2023
Dear Traveler, We are sorry to hear that this happened to you during your recent visit. We apologize for our mistake. A delivery to another guest room was mistakenly taken to the wrong destination. We did offer a resolution that we hope was to your satisfaction. Please reach out if we may be of further assistance. We hope that you will stay with us again another time. Sincerely, Judi Z., Front Office

8/10 Good

Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ocean front and beach accessible is the best part. Great location.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kelly, Virginia Beach

Traveled with group
Liked: Cleanliness, staff & service
Absolutely love the location. Close to shopping and some really good restaurants. You can’t beat the view.
Stayed 1 night in Nov 2023
Response from Judi Z. on Dec 9, 2023
Dear Kelly, Thanks for the great review! Our guests love our blufftop location on Main Beach park on Laguna Beach. We think that our coastline and sea views are some of the most beautiful in Southern California. The quaint town boasts very fine restaurants and unique shopping. We are so glad that you had a pleasant stay with us and look forward to your next visit! Cheers! Judi Z., Front Office

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Erich

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and romantic
Stayed 2 nights in Nov 2023
Response from Judi Z. on Nov 18, 2023
Dear Erich, We agree that the beauty of Laguna Beach and the stunning coastline views really add to the romantic vibe! We are so glad that you stayed with us. We look forward to our next visit. All the best, Judi Z., Front Office

2/10 Terrible

JASON

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Judi Z. on Nov 18, 2023
Dear Jason, Thank you so much for your review. Your feedback is very important to us. We hope that you might stay with us again, we are sure that we can provide a better experience. Sincerely, Judi Z., Front Office

10/10 Excellent

Jessica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Staff incredibly griendly and kind, willing to answer any questions I had.
Stayed 1 night in Nov 2023
Response from Judi Z. on Nov 18, 2023
Dear Jessica, Thanks so much! We are glad that you stayed with us. We can't wait to welcome you back again soon! Cheers! Judi Z., Front Office

10/10 Excellent

Gary

Stayed 1 night in Nov 2023
Response from Judi z. on Nov 12, 2023
Dear Gary, Thank you so much for staying with us. We appreciate that you took the time to post. We hope that you will plan to stay with us again soon! Cheers, Judi Z. Front Office

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel. Love this groups properties.
Stayed 2 nights in Nov 2023
Response from Judi Z. on Nov 12, 2023
Dear Douglas, Thank you for your post! We are happy to hear that you enjoyed your stay with us and have visited our sister properties. We hope that you will plan to stay again soon, the next time you are in Laguna Beach! All the best, Judi Z., Front Office

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Judi Z. on Nov 12, 2023
Dear Melvin, Thanks so much for the nice review! We hope that you had a wonderful time with us, exploring the seaside and quaint town of Laguna Beach. We hope that you might plan to stay again soon. Thanks again for staying with us. All the best, Judi Z., Front Office

10/10 Excellent

leslie and jack

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Nice to walk everywhere. Thanks for evening wine hour too
Stayed 2 nights in Oct 2023
Response from Judi Z. on Nov 4, 2023
Dear leslie and jack,Thank you so much! It was our pleasure to have you as our guests . We hope that you will stay again with us soon. Warm regards, Jud Z., Front Office

10/10 Excellent

Kimberly, Oley

Stayed 1 night in Oct 2023

8/10 Good

Kristen

Liked: Staff & service, property conditions & facilities
I loved how you can self park here right at the hotel! Right on the beach so easy access. Staff was very friendly!
Stayed 1 night in Oct 2023
Response from Judi Z. on Oct 28, 2023
Dear Kristen, Thanks so much! Our guests love our location right on the Main Beach in Laguna Beach. It is wonderful to hear that you enjoyed your visit with us. On behalf of of all of us here at Casa Loma Beach Hotel, we look forward to your next stay. Cheers! Judi Z., Front Office

10/10 Excellent

Oscar

Stayed 1 night in Oct 2023
Response from Judi Z. on Nov 18, 2023
Dear Oscar, Thanks so much for your nice review. We hope that you had a fun time while visiting our hotel and Laguna Beach. Our team will look forward to providing you with another great stay. All the best, Judi Z., Front Office

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and ocean views.
Stayed 1 night in Oct 2023
Response from Judi Z. on Oct 27, 2023
Dear Michael, Thanks for the nice review! We hope that you had an amazing time and enjoyed our Laguna Beach atmosphere. We hope that you will visit again soon. Thanks again for staying with us. Cheers! Judi Z., Front Office

8/10 Good

Maria

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Property is in an excellent area with beautiful views. I would definitely stay there again.
Stayed 1 night in Sep 2023
Response from Judi Z. on Oct 27, 2023
Dear Maria, Thanks so much for your review. Our teams and staff are always happy to help provide our guests with fun and relaxing visits. We are glad to hear that you will plan another trip and look forward to your return. Cheers! Judi Z., Front Office

10/10 Excellent

Carol

Stayed 1 night in Sep 2023
Response from Judi Z. on Nov 4, 2023
Dear Carol, Thank you very much for staying with us. We hope that you had a great time in Laguna Beach and will plan to stay with us again soon! All the best, Jud Z., Front Office

10/10 Excellent

Amanda

Traveled with group
Liked: Amenities
Absolutely 5 stars!!!! Property was beautiful and employees went above and beyond to make our stay fantastic, after a horrible experience at a hotel down the street. Thank you to Rob at the front desk for being truly FANTASTIC!!!
Stayed 1 night in Oct 2023
Response from Judi Z. on Oct 13, 2023
Thank you Amanda, We value Rob very much as a great member of our team. It is heartwarming to hear that he helped to make your stay with us so memorable! Thank you so much for staying with us. Warm regards, Judi Z., Front office

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Judi Z. on Nov 4, 2023
Dear George, Thanks for posting these adorable pictures! We hope that you had a fun time with us at Casa Loma Beach Hotel! Cheers! Judi Z. Front Office

6/10 Okay

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities
Hidden fees, especially rather hefty parking fee and amenity fee which includes internet, In other words internet is NOT free
Stayed 2 nights in Oct 2023
Response from Judi Z. on Nov 18, 2023
Dear Maurice,We appreciate your feedback and will make sure to let our team members know about your thoughts and observations so we may improve guest experience. We hope that you will plan to stay with us the next time that you are in Laguna Beach. Thank you again for staying with us.Sincerely, Judi Z., Front office

10/10 Excellent

Brian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with friendly staff right on the beach.
Stayed 2 nights in Sep 2023
Response from Judi Z. on Nov 18, 2023
Dear Brian, Thanks so much for your nice review. We hope that you had a fun time while visiting our hotel and Laguna Beach. Our team will look forward to providing you with another great stay. All the best, Judi Z., Front Office

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Judi Z. on Nov 18, 2023
Dear Ben, Thanks so much for your nice review. We hope that you had a fun time while visiting our hotel and Laguna Beach. We look forward to your next visit. Thank you for staying with us. All the best,Judi Z., Front Office

6/10 Okay

James

Traveled with partner
Disliked: Amenities, property conditions & facilities
With room charge, fees and taxes we paid over $3000 for the weekend. This property is rundown, rooms and bathrooms are tiny and we were awoken at 7:00 am by the staff on the rooftop preparing for a wedding. Then we got to listen to the wedding happening right outside our deck from late in the afternoon until that night. Totally ruined the weekend.
Stayed 3 nights in Sep 2023
Response from Judi Z. on Nov 12, 2023
Dear James, Thank you for taking the time to post your review. We appreciate your feedback and will make sure to let our team members know about your thoughts and observations so we may improve guest experience. We hope that you will plan to stay with us the next time that you are in Laguna Beach. Thank you again for staying with us. Sincerely, Judi Z., Front Office

4/10 Poor

manouchehr

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very noisy at mid night
Stayed 3 nights in Sep 2023
Response from Judi Z. on Nov 12, 2023
Dear manouchehr, Thank you very much for taking the time to post your review. We are sorry to learn that you experienced some noise issues during your stay. Thank you for letting us know. Our staff are always on hand to address any issues or needs our guests may have. Thank you so much for staying with us. We hope that you will plan to stay another time. Sincerely, Judi Z., Front Office

10/10 Excellent

Janean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breathtaking Views! Helpful and friendly staff! Thoroughly enjoyed my stay so much i will be back❣️
Stayed 3 nights in Sep 2023
Response from Judi Z. on Nov 12, 2023
Dear Janean, Thank you so much for your wonderful review. We are thrilled to hear from you, that your beach getaway was all that you expected and more! We look forward to another chance to delight you! Thank you for staying with us. All the best, Judi Z., Front Office

10/10 Excellent

franco, Laguna Niguel

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location! Best of Laguna beach!
Stayed 1 night in Sep 2023
Response from Judi Z. on Nov 12, 2023
Dear Franco, Thanks! We hope that you will stay with us the next time you are in Laguna Beach! Cheers! Judi Z., Front Office

10/10 Excellent

Lauri

Traveled with family
Felt like home ❤️. Perfectly located between the beauty of the ocean and walking trails along the water and all the shops and eateries all within walking distance. Great staff and clean. Beautiful get away!
Stayed 6 nights in Sep 2023
Response from Judi Z. on Sep 28, 2023
Dear Lauri, Thanks for the nice review, we are thrilled to hear that you enjoyed exploring beautiful Laguna Beach, our guest rooms and staff. Thank you for staying with us! Cheers, Judi Z., Front Office

10/10 Excellent

Alexandria

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect spot for a weekend getaway in Laguna Beach! Quaint, quiet, and clean 🙌
Stayed 2 nights in Sep 2023
Response from Judi Z. on Sep 23, 2023
Dear Alexandria, Thanks for taking the time to post. We are thrilled to hear that you found our location to be a perfect spot, we think so too! We hope that yo are already planning a return visit. See you soon at the beach! Judi Z., Front Office

6/10 Okay

FRANCISCUS

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Disappointing. The room was bad with an uneven, hazardous floor. We paid an extra fee for a view. The view was marginal. No breakfast is another deterrent.
Stayed 2 nights in Sep 2023
Response from Judi Z. on Sep 23, 2023
Dear FRANCISCUS, Thank you so much for letting us know your point of view. We are moving ahead with many improvements to our hotel so that we may provide exception stays for our guests. Thank you again for staying with us. Sincerely, Judi Z., Front Office

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2023
Response from Judi Z. on Sep 23, 2023
Dear Robert, Thanks so much! We hope that you had a great stay and will plan to return for another visit. Sincerely, Judi Z., Front office

8/10 Good

James

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Judi Z. on Sep 23, 2023
Dear James, Thank you for staying with us. please stay again the next time you are in Laguna Beach! Cheers! Judi Z., Front Office

10/10 Excellent

Kathleen

Stayed 2 nights in Sep 2023
Response from Judi Z. on Nov 18, 2023
Thanks so much for your nice review. We hope that you had a fun time while visiting our hotel and Laguna Beach. Our team will look forward to providing you with another great stay. All the best, Judi Z., Front Office

10/10 Excellent

Steve

Stayed 1 night in Sep 2023
Response from Judi Z. on Nov 12, 2023
Dear Steve, Thanks for posting your great review. We hope that you had a fun time while visiting our hotel and Laguna Beach. Our team will look forward to providing you with another great stay. Cheers, Judi Z., Front Office

4/10 Poor

Jason

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location is spectacular and sited well to the beach and restaurants. The cost is outlandish. Yes I knew what it cost before showing up but we have a room that opened right to the parking right next to the main road and it was insanely loud from cars all night long. For that much money it shouldn’t be like a motel stay. Also the $45 parking and $35 amenities fees were crazy and not clearly disclosed ahead of time. Disappointing. Won’t be back.
Stayed 1 night in Sep 2023
Response from Judi Z. on Sep 23, 2023
Dear Jason, We are very sorry to hear that you were disappointed in your guest room location. The parking and amenity fees at our hotel are listed on our website as well as the other online locations where you can book a reservation to stay with us. We hope that you might give us another chance in the future. Thank you again for your feedback. Sincerely, Judi Z., Front Office

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views along with a very convenient location. Close to great restaurants and scenic trails. Beach towels etc available. Great pool for times you want to relax in the sun without the sun. Can’t wait to go back!
Stayed 2 nights in Sep 2023
Response from Judi Z. on Sep 23, 2023
Dear Claudia, Thank you so much for staying with us. We are happy that you had a pleasant stay and enjoyed walks along Heisler Park and relaxing at our pool area. We are glad to know that you will stay with us again. All the best,Judi Z.

8/10 Good

Cheryl Ann, Rutherford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. I wish our balcony had been a bit larger. Very tiny,
Stayed 3 nights in Sep 2023
Response from Judi Z. on Sep 23, 2023
Dear Cheryl Ann, Thanks so much for your review! We are happy that you stayed with us. We look forward to your next visit. All the best, Judi Z., Front Office

10/10 Excellent

Jeffrey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023