Hotel staff was very friendly and helpful. Rooms were however smaller than what I'm used to. The bathrooms were really small but overall room was ok. They should have made the rooms and bathrooms a little bigger like the ones you see at courtyard Marriott or holiday inns. Otherwise it's a nice hotel with a good vibe. Oh and I don't like how they charge for parking at $23 a night and $10 for internet. Parking at most should be $5-10. Other hotels don't charge for parking and internet and costs the same to stay.
Comment from Hotel Management
Aug 15, 2016 by Gloria Cortez, Executive Assistant to the GM, Hotel Management
Dear Valued Guest,
Thank you for taking the time to share your experience. We value each and every guest who walks through our doors and thank you for taking the time to share your review and feedback with us.
We feel terrible that we failed to fully meet your expectations but glad to hear our hosts extended you the level of care and service you have come to expect of the Marriott brand and one that we're very proud of.
We understand parking is a premium in and around most airports and Orange County is no exception. We carefully monitor competitor parking rates and still maintain one of the lowest. The fee enables us to manage our parking inventories and most importantly in offering a safe and secure parking experience for our guests.
As for internet costs, we do charge for internet in our guest rooms in order to maintain the service and equipment used to provide it. Unlike this Hotel, other properties choose to include the cost in the rate. Complimentary internet in our lobby area is always an option for those who need to quickly check emails, and we also offer online access in our business center 24-hours a day. Again, thanks for your feedback, we really appreciate it. We look forward to the possibility of welcoming you back.