Nice hotel in Newport Beach
Posted Nov 14, 2016
I stayed this past weekend at the Island Hotel. It's close to everything that we wanted to see and is conveniently located across the street from a higher end shopping center. The hotel is clean, most of the hotel staff are very nice and helpful. The only negative (which was huge to me) when checking in, the front desk employee assigned me to a room that he literally said was the room type I had paid for through Expedia. When I arrived to the room, it was much smaller than I expected, missing a couch and was a joining room. Also, I could hear sounds from the TV blasting through from the next room next door. I called the front desk and ultimately went back down and asked the same employee to come up with a different room. I was told there was a room above the Aqua bar, but it would be very loud, a room with a king size bed and he was send up a roll away.... Eventually I was given a different room that was supposedly being "blocked off" for someone else. We entered the room and at that moment I realized that was what I had paid for for all along. I was irritated by the fact the person tried to pass off one room for another... After that issue was resolved, my stay was enjoyable. I would go back, but in the future, I would call ahead to avoid any issues.