Outdoor pool, cabanas (surcharge), pool umbrellas
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Reviews of Pendry Newport Beach

5 out of 5
Pendry Newport Beach
690 Newport Center Dr, Newport Beach, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 34 out of 53 reviews" "
Rating 8 - Good. 10 out of 53 reviews" "
Rating 6 - Okay. 4 out of 53 reviews" "
Rating 4 - Poor. 0 out of 53 reviews" "
Rating 2 - Terrible. 5 out of 53 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Liz

Liked: Cleanliness, property conditions & facilities
Bar staff the best.. Stone is most welcoming part of the Pendry NPB….the valet staff is awesome as well!
Stayed 3 nights in Apr 2024
Response from David Hoffman, General Manager on Apr 15, 2024
Dear Liz,Thank you so much for your feedback. Glad to hear you enjoyed your experience at Pendry Newport Beach. We hope to see you back soon!

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never stay there again. Stay at the VEA.
Stayed 1 night in Apr 2024

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible. Stay at the VEA!
Stayed 1 night in Apr 2024

2/10 Terrible

Mark

Disliked: Amenities, property conditions & facilities
The property was dirty. I was at the pool and I stepped on him and another mess. I complained to get it cleaned up and no one listed. Then the elevator shut down so we couldn’t get to our floor. No one cared. This is an expensive property. We will be staying at the VEA from now on.
Stayed 3 nights in Apr 2024

10/10 Excellent

Irene

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service! Perfect place to relax by the pool, enjoy good food and rejuvenate. I look forward to returning soon!
Stayed 1 night in Apr 2024
Response from David Hoffman, General Manager on Apr 15, 2024
Dear Irene,Thank you for your feedback. Glad you had a relaxing time by the pool! We hope to see you back soon!

10/10 Excellent

Vikas

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from David Hoffman, General Manager on Apr 15, 2024
Dear Vikas,Thank you for your feedback. We are glad you had a great time and we hope to see you back soon!

10/10 Excellent

edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pendry delivered on the luxury expectation. For some (like me) it’s an indulgent splurge…it’s fantastic when worth it.
Stayed 1 night in Mar 2024
Response from David Hoffman, General Manager on Apr 15, 2024
Dear Edward,Thank you for your feedback. Glad to hear you had a fantastic stay! We hope to see you back soon.

10/10 Excellent

Mae

Stayed 2 nights in Mar 2024

10/10 Excellent

Bradley

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, valet, common areas are first class! Restaurant SET and the main lounge were fantastic. Rooms are updated, but the hotel's bathrooms were not updated after Pendry took over. The rose stone doesn't go at all with the black and Grey in the hotel. Otherwise, Hotel is stylish!
Stayed 2 nights in Mar 2024
Response from David Hoffman, General Manager on Mar 25, 2024
Dear Bradley,Thank you so much for your nice review! We are so glad you enjoyed your time with us and hope you enjoyed the food at SET! We will be sure to relay your feedback and hope to see you back soon.

10/10 Excellent

JEAN MARIE, FRANKLIN LAKES

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has to be the nicest, most professional hotel ever. Room was clean and spacious. Attention to detail Even the toiletries were fantastic. Will definitely go back.
Stayed 3 nights in Mar 2024
Response from David Hoffman, General Manager on Mar 11, 2024
Dear Jean Marie,Thank you for your wonderful feedback! We are very happy you enjoyed your stay at Pendry Newport Beach. We hope to welcome you back very soon!

6/10 Okay

Laurie

Business traveler
Liked: Cleanliness, staff & service
Room service: It took the chef 3 tries to make a simple Club Sandwich - the rest of the staff were excellent
Stayed 3 nights in Feb 2024
Response from Pendry Newport Beach on Feb 23, 2024
Dear Laurie,Thank you so much for your feedback. We will be certain to share it with our Culinary team. If you would like to discuss further, please feel free to reach out to me directly. We hope that you visit Pendry Newport Beach again soon.Regards,David HoffmanGeneral Manager

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
The Bar very classy good crowed
Stayed 1 night in Feb 2024
Response from David Hoffman, General Manager on Mar 11, 2024
Dear Diego,Happy to hear you enjoyed your experience at Bar Pendry. We hope to see you back!

8/10 Good

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Bathrooms are old and breakfast restaurant in the bar is a joke
Stayed 1 night in Feb 2024
Response from David Hoffman, General Manager on Mar 25, 2024
Dear Nicholas,Thank you so much for your feedback. We will be certain to share it with our teams. If you would like to discuss further, please feel free to reach out to me directly. We hope you visit us again.

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
The property and staff are amazing. We really enjoyed our visit. The problem was with the lack of full disclosure of charges. We have been charged over $1800.00 for a $ 1100.00 room. We have multiple pending charges that are not disclosed At check in. Also this property has no self parking. You are required to valet park for an additional $120.00 for our weekend. We kind of feel taken advantage of.
Stayed 2 nights in Feb 2024
Response from David Hoffman, General Manager on Mar 25, 2024
Dear Robert,Thank you for your feedback. We are happy you enjoyed your experience with our wonderful team! We will be sure to follow up regarding the communication with charges and will be certain to share your feedback. If you would like to discuss further, please feel free to reach out to me directly. We hope you can visit Pendry Newport Beach again soon.

10/10 Excellent

Louis, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

emerline

Liked: Staff & service, property conditions & facilities
Over all great!!!
Stayed 1 night in Jan 2024
Response from David Hoffman, General Manager on Mar 11, 2024
Dear Emerline,Thank you for your wonderful feedback! We are glad you enjoyed your time at Pendry Newport Beach and hope to see you back soon!

6/10 Okay

John J

Stayed 1 night in Jan 2024

10/10 Excellent

DARREN

Liked: Cleanliness, staff & service, property conditions & facilities
Five star service, opulent hotel in Newport Beach
Stayed 1 night in Jan 2024
Response from David Hoffman, General Manager on Mar 11, 2024
Dear Darren,We are very glad you enjoyed your stay at Pendry Newport Beach. Looking forward to welcoming you back soon!

2/10 Terrible

Analyn

Stayed 2 nights in Dec 2023

10/10 Excellent

Brent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still hard to beat.
Great location. Friendly staff. Very nice facility. Miss when it was the Fashion Island Hotel though. Updated and more upscale now without some of the casual niceties and at a higher price tag. Still hard to beat.
Stayed 2 nights in Jan 2024
Response from David Hoffman, General Manager on Mar 25, 2024
Dear Brent,Thank you so much for your feedback. We are very glad you enjoyed your stay with us and hope you visit again very soon!

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful stay at a very nice resort , loved it
Stayed 1 night in Dec 2023
Response from David Hoffman, General Manager on Mar 25, 2024
Dear Michael,Thank you so much for your feedback. Great to hear you had a wonderful stay. We hope to welcome you back very soon!

8/10 Good

Karen, Daniel Island

Stayed 1 night in Dec 2023

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upscale across the board
Stayed 2 nights in Nov 2023
Response from David Hoffman, General Manager on Mar 25, 2024
Thank you so much for your feedback. We are glad you had a great experience with us and we hope to welcome you back soon!

10/10 Excellent

Proshat

Liked: Cleanliness, staff & service, property conditions & facilities
Had a best time and experience at Pendry Newport.
Stayed 2 nights in Nov 2023
Response from David Hoffman, General Manager on Mar 25, 2024
Dear Proshat,Thank you so much for your feedback. We are so glad you had a great time with us! We hope you visit us again very soon!

10/10 Excellent

rocio

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exceptional
Stayed 2 nights in Nov 2023
Response from David Hoffman, General Manager on Mar 25, 2024
Dear Rocio,Thank you so much for your feedback. We are very happy you had an exceptional experience with us and hope to see you back very soon!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Nolan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome hotel amazing service
Stayed 3 nights in Oct 2023
Response from David Hoffman, General Manager on Mar 25, 2024
Dear Mike,Thank you so much for your feedback. We are very happy you had a great experience with us and hope to see you back very soon!

2/10 Terrible

Vickie

Stayed 3 nights in Oct 2023

8/10 Good

Paula

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Pendry Newport Beach Reservations on Oct 23, 2023
Thank you for your review. We will make sure to share this with the Leadership Team! Please let us know how we may improve and receive a 10 for your next visit!

6/10 Okay

Larbi

Stayed 1 night in Oct 2023
Response from Pendry Newport Beach Reservations on Oct 23, 2023
Thank you for your review. We will make sure to share this with the Leadership Team! Please let us know how we may improve and receive a 10 for your next visit!

10/10 Excellent

Max

Stayed 2 nights in Oct 2023

10/10 Excellent

Max

Stayed 1 night in Oct 2023

8/10 Good

Sara

Stayed 1 night in Oct 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Pendry Newport Beach Reservations on Oct 23, 2023
Thank you for your review. We hope to welcome you back soon!

8/10 Good

bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Pendry Newport Beach Reservations on Oct 1, 2023
Good Evening Bob,Thank you for your feedback! We hope you enjoyed your stay with us. We look forward to hosting you again in the near future.

6/10 Okay

CHI FUNG WILSON

Disliked: Staff & service, property conditions & facilities
Too noisy at the lobby on weekends.
Stayed 7 nights in Nov 2023
Response from David Hoffman, General Manager on Mar 25, 2024
Dear Chi Fung,Thank you so much for your feedback. We apologize for the noise you experienced. If you would like to discuss further, please feel free to reach out to me directly. We hope you can visit us again soon.