Great stay for Knotts Park Goers.
Posted Sep 21, 2016
If you are staying here to attend Knotts Berry Farm, then this is the best bang for your buck. The check in desk employees are very helpful and kind. I do NOT recommend ordering from room service, though. Which brings up the issue we had. The menu states they serve room service the hours of 11am to 11pm. On Saturday night (9/17) , my wife had a sore throat, so I decided a little hot soup would help her feel better. It was around 9:50 at night. I called room service and no answer. The calls then circle to the front help desk when the restaurant doesn't answer. The help desk just kept forwarding our call to the restaurant.This went on for several minutes. The front desk employees finally apologized and said they will personally find someone to take our order. By this time it was 5 mins after 10 at night when we get a call from someone in room service and ordered. 5 minutes later we get a call back from another room service employee saying they don't serve soup after 10pm. What?! ( Mind you, nothing in the menu says anything of the sort and not sure why this wasn't mentioned when our order was taken.) Then we were treated very rudely from the room service lady from that point on. Making sarcastic remarks after we asked to speak to a Manager.. To make a long story short. Room service didn't want to take our order, maybe because working that final hour is beneath them?... Not sure. Bell service helped and made sure we got the soup we ordered. Hotel is great. Room service.. lacks