Old dark loud and unfortunate.
Posted Oct 17, 2016
The room was very dark and the kind of room you don't feel comfortable taking your shoes off which in itself is an epic fail never mind that you could hear EVERYTHING happening outside the room including the flush of a toilet in the hallway that everyone from the bar used. The night clerk was very nice and tried, he showed us 5 rooms. They were all the same old dark and loud with slightly different extra awfulness.. one was near the garbage and smelled, another was right above the bar, and on it went. I have stayed in nicer lighter and cleaner hostels. Not sure how they are rated a three star hotel. The nice night clerk did tell us about the fancy rooms that the manager who would be in, in the morning, could put us in. however the manager was not there in the morning and the morning desk clerk had no interest in doing anything and made a snotty comment about us not liking the Spanish Queen, the room we booked. We checked out, moved hotels down the street and never looked back.
Comment from Hotel Management
Oct 25, 2016 by Katie G. , Hotel Management
We are so so sorry to hear about your experience with us. I apologize that we weren't able to make it up to you while you were here with us and hope that in the future you will give us an opportunity to make it right.