Ratings based on 1,078 Verified Reviews

3.3 out of 5
64% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from laffayette la

The elevator broke down

Posted May 23, 2017
Elevator broke down this is a corporate hotel nice in bean silo area the breakfast is mediocre compared to other inn and suite hotel no scrambled eggs no pork sausage or bacon you expect at a la Quinta inn and suite and I have stayed at over 8 hotels in last month alone the rooms donor look like the ones in commercial at all they need to improve maintenance overall nice location right off 5 freeway at sand canyon rd low crime area nice
Comment from Hotel Management
May 26, 2017 by Manager, Hotel Management
Thank you for taking the time to review our hotel. The elevator was back and running that day. I am sorry it was down during your stay. La Quinta Irvine
3 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

OK but not quite what we paid for.

Posted May 16, 2017
Pros: Location next to US 5
Cons: Cleanliness
Everything about this location was ok, but! Hallways needed cleaning. Breakfast manager during the week was doing us a favor or so she let us know.
3 out of 5
by A verified traveler from Frisco, Tx

Posted May 13, 2017
Felt like a was staying at a motel 6. Huge gaps on the door to the hotel room. All the cold leaked in throughout the night. Wouldn't stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento

Posted May 8, 2017
Unique hotel! Nice family experience staying here.
Comment from Hotel Management
May 8, 2017 by Manager, Hotel Management
Dear Guest, Thank you for taking the time to review the hotel. Thank you, La Quinta Irvine
1 out of 5
by A verified traveler from San Diego

STAY AWAY FROM THIS HOTEL,NOT AS ADVERTISED, AWFUL

Posted May 1, 2017
Pros: close to freeway
Cons: staff attitude, room lightning, amenities, breakfast, pool
Location: Dennys next door
This place is awful. The rooms are small and dark, the "suites" are in a 100 year old grain building that has cement walls and the scariest elevator I have ever been in. They also charge for an upgrade to not be placed near the train tracks that come screaming by all day and night. Breakfast is really a continental with a waffle bar NOT a full breakfast. The TV was basically a 20" computer monitor, and internet was terrible. The staff up front said there were noise complaints BEFORE we ever got to our room and threatened to kick us out of the hotel. I explained to him we literally just got back to the property from dinner and we had stopped at the front desk for extra bedding. He had no response but to say we signed a contract that allowed him to refund us and kick us out. I tried to explain again; and asked if it was possible the complaint was about the train and he just said we could have paid for an upgrade to not hear the train. I realized at that point, he was not listening to me and I just went to the room. We spend 100 nights a year in hotels; this was by far the worse one I have been too in over 10 years.
Comment from Hotel Management
May 8, 2017 by Manager, Hotel Management
Dear Guest, We are sorry you did not enjoy your stay. We will use your feedback in our next team meeting. Again, we are sorry. La Quinta Irvine
3 out of 5
by A verified traveler from Thousand Oaks ,Ca

Close to our activities.

Posted Apr 16, 2017
Pros: Not much. Close to freeway.
Cons: Better selection for breakfast.
Location: Not much.
Ok for one night stay. Noisy guest above us made sleep time poor.
Comment from Hotel Management
Apr 24, 2017 by Manager, Hotel Management
Dear Nikki, I am sorry you did not have the best stay at our hotel. I will share your comments with my staff. We are trying to work on Breakfast and more selections. Thank you, La Quinta Irvine
4 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Old factory turned hotel

Posted Apr 11, 2017
Pros: The history and feel of the hotel. Some rooms are affected by a train. It did not bother me or my kids, my husband wore ear plugs. We all slept great
This hotel is an old bean and rice factory. It was clean, with friendly staff and interesting history.
Comment from Hotel Management
Apr 24, 2017 by General Manager, Hotel Management
Dear Donna, Great history for 100 year old grain silo!! Thank you
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 11, 2017
Good hotel. Friendly and efficient staff. Well located.
Comment from Hotel Management
Apr 29, 2017 by Manager, Hotel Management
Thank you for taking the time to give us a review!! I will share with my team!! Manager La Quinta Irvine
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel to stay near I-5

Posted Apr 6, 2017
I stayed with family for two nights, Its close to interstate and near by supermarket and Costco. Room was cleaned and maintained properly.
Comment from Hotel Management
Apr 24, 2017 by Manager, Hotel Management
Thank you! La Quinta Irvine
1 out of 5
by A verified traveler from Winnipeg, Canada

Nothing good to say

Posted Apr 3, 2017
Pros: The weather outside.
Cons: Major overhaul of the room quality .
Location: Nothing flattering.
When I looked up the hotel on the web it appeared bright and clean and stated it was close to John Wayne Airport with a convenient shuttle . It was only when we phoned 3 days before departure to ensure there were no mistakes that we learned that the shuttle doesn't run at night when we arrive. On the same phone call they asked if we wanted a king bed. Sure we said, but we have to be at the front of the hotel as the back is near a railway track. Upon arrival, our short hop from the airport was a $45 cab ride and our room was in the back of the hotel in a modified concrete bunker that used to be part of a grain silo. No way , we said, so after explaining all this to the single night clerk on duty, we were moved closer to the front. After dragging our luggage around for 20 minutes, we opened the door to a room I wouldn't have paid half the money for. It was dank, felt like it was barely cleaned and was next to a generator that you could hear all night. We were too exhausted to start all over again so we slept on top of the covers and checked out at 7 a.m. promptly. The staff didn't appear too interested in our experience. I will never stay in a La Quinta hotel again. Thanks for letting me vent .
Comment from Hotel Management
Apr 13, 2017 by LQ Customer Care, Hotel Management
I would like to start off by apologizing for your recent experience at our property. We pride ourselves on delivering exceptional customer service, and in this instance we failed to meet not only your expectations of quality service, but ours as well. We will use this incident as a way to train our staff and improve our guest approach so that this will not happen again in the future. I ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future. Respectfully, LQ Customer Care