Ratings based on 1,421 Verified Reviews

4.0 out of 5
84% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 10, 2017
Wonderful workers we felt extremely welcomed into the facility
4 out of 5
Recommended
for Everyone
by A verified traveler from Vegas

Perfect hotel

Posted Mar 10, 2017
Room was quiet & very close to beach & excellent restaurants
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 12, 2017
Location: Great restaurants nearby. Walking distance to beach.
Everything was great! Loved our room with the giant tub.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 19, 2017
Very nice hotel, about a quarter mile from the beach. Very comfortable, and peaceful stay. BREAKFAST was great, very selective.
Comment from Hotel Management
Jan 20, 2017 by Kevin, Hotel Management
Hello Whitney: Thank you for the nice review. We are so delighted that you were comfortable and enjoyed our breakfast. Safe Travels and we hope to see you again real soon.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 19, 2016 on Hotels
4 out of 5
by A verified traveler

Classy, comforable & affordable

Posted Dec 11, 2016 on Hotels
Very pleasant!
5 out of 5
by A verified traveler

Posted Dec 6, 2016 on Hotels
Camille and Dina were our check in clerks and were the best!
Comment from Hotel Management
Dec 10, 2016 by General Manager, Hotel Management
Thanks for the kind words about our staff. We agree!!!
3 out of 5
by A verified traveler

terrible customer service

Posted Nov 30, 2016 on Hotels
The room wasn't bad, however I was very disappointed in the condition of the Jacuzzi tub in the room. They were kind of worn and just didnt look very clean, to the point where I didnt even use it. The reason I will most likely not be returning to this hotel is how I was treated by the maintenance man. My first night in the room I had my friends stay who had bathed their child in the tub after she had played in the sand all day. I noticed there was still quite a bit of sand in the tub prior to leaving the next day but figured it would be cleaned while I was out and I could enjoy it that night. Well when I returned that afternoon I noticed the tub still had some sand in it and just didnt look very clean. I called down to the front desk ( all of the front desk people were pretty friendly) and asked to have the tub cleaned because I wasnt sure how thoroughly it was cleaned before. I was told they would send someone right away and was greeted by a very rude maintenance man who very condescendingly asked what was wrong with my tub. I told him i didnt think it had been cleaned to which he told me they did with an attitude. Her then proceeded to tell me the tubs were old and it was just calcium deposits from the faucet all the while scolding me like I'm a child. He then told the woman who had came to clean it to leave and that she didnt need to. UNACCEPTABLE. I dont care if the tub had been cleaned before or not, the way I was treated by this A###hole was ridiculous!!
4 out of 5
by A verified traveler

Great value in Laguna Beach.

Posted Nov 20, 2016 on Hotels
Old hotel on a busy highway. Choose top floor front for view, back of the hotel for quiet.
2 out of 5
by A verified traveler

After they repair the Hotel I would like to return

Posted Nov 9, 2016 on Hotels
Room was in need of maintenance