Ratings based on 753 Verified Reviews

4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel in SoCal

Posted Jan 11, 2017
Pros: clean, quiet and reasonable
Cons: needs elevators for bldgs B and C
Location: close to major highways and shopping
enjoyed my stay and the staff was very helpful, the continental breakfast was fresh and satisfied. in room coffee was very good
Comment from Hotel Management
Jan 13, 2017 by Bill, Hotel Management
Thank you for taking the time to write a review and your comments "clean, quiet... ". Regarding cons, we do not have an elevator in Buildings A or B, but we do in our largest Building C. First floor rooms are also an option for guests who have difficulty with stairs. Thanks again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 9, 2017
Okay stay. Lobby staff not interested in providing standard customer service. Continental breakfast good.
5 out of 5
Recommended
for Everyone
by A verified traveler from Quincy, IL

This hotel is close to lots!

Posted Dec 28, 2016
This hotel is close to freeways, across the street from a large Mall, many restaurants close by and a wonderful breakfast 7-10 every morning with lots of seating at the hotel. Pleasant staff and rooms are clean and remodeled. I would stay here again as it is close to relatives we came to visit, easy to get to the ocean via scenic back roads, plus half hour from John Wayne Airport. Good value for your money.
Comment from Hotel Management
Jan 2, 2017 by Srini, Hotel Management
Thank you so much. We try hard to please our guests, and appreciate your feedback
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Well kept hotel in a very convenient location.

Posted Dec 28, 2016
Hotel was very clean and modern. Bed was comfortable. We were able to request a room change without issue. The gardens were landscaped beautifully for Christmas. Only recommendation is that the hotel upgrade their breakfast offerings. Continental breakfast was mainly starchy food items and hard boiled eggs. We will stay there again.
Comment from Hotel Management
Jan 2, 2017 by Srini, Hotel Management
Thank you so much. We try hard to please our guests, and appreciate your feedback
4 out of 5
Recommended
for Everyone
by A verified traveler from Central California

Posted Dec 27, 2016
Pros: Quick, easy, fast check-in. Everything was just as it was represented. It was nice to hear the fountain at night. Plenty of parking.Spa/pool was great
Cons: Bathrooms were updated but the rest of the room could use some 'refreshing'. WiFi wasn't constant enough to watch a movie
Location: Refurbished mall, Starbucks, and restaurants a short walking distance away.
We had a garden room, facing the inside grassy/garden and fountain. It was surprisingly quiet considering we were right near a major freeway, fire station and mall intersection.
Comment from Hotel Management
Jan 2, 2017 by Srini, Hotel Management
Thank you so much. We try hard to please our guests, and appreciate your feedback
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 12, 2016
Very nice location. Excellent staff. Clean and comfortable room.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great location

Posted Dec 1, 2016
Pros: Location
Cons: Nothing
Location: Capistrano Mission, Laguna Beach, San Louis Rey Mission and Dana Point.
This hotel was a pleasant surprise. It is located in a central area. Close to highways to take you anywhere for sightseeing or day trips to the Laguna Beach. Front desk staff were so accommodating and knowledgeable about the area.
Comment from Hotel Management
Jan 13, 2017 by Bill, Hotel Management
Thank you for the great review! We appreciate your business!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 28, 2016
Very nice rooms, close to restaurants and the beach.
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice hotel, convenient location

Posted Nov 25, 2016
I have stayed at Laguna Hills Lodge several times and have been very pleased. This last time my room was in Bldg C. Rooms in that Bldg are very small along with the bathroom, and TV reception is terrible. Also the Bldg backs up to the road so bad road noise. Room rate is less, I would much rather pay extra, which is not much for a nicer room.
Comment from Hotel Management
Jan 13, 2017 by Bill, Hotel Management
Thanks for your review and feedback. We appreciate you staying with us many times! I do apologize for any TV reception problems, we just finished rewiring all of our building and signing a contract with Cox TV. We now have 212 TV stations with exeellent high defination ^_^.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

We loved to stay at this hotel

Posted Nov 25, 2016
Perfect location clean room good breakfast and good service the only thing it is they offer sauna but it is never ready to use