It smelled of cigarettes in the room even though the hotel says smoke free. When I came home my clothes still smelled.
Comment from Hotel Management
Mar 17, 2017 by Lemon Tree Hotel and Suites Management, Hotel Management
Cami, Thank you very much for your valuable feedback. We do sincerely apologize for the inconvenience that had transpired throughout your stay. Primarily, the hotel is definitely a non-smoking property. We do provide a one designated outdoor smoking area at the property to accommodate the needs of guests who smoke. Smoking is prohibited in all public places like the lobby, hallways, pool and at the courtyard area. Definitely, upon your arrival, our team would be happy to assist you in every way such an immediate room transfer if anything on your room environment falls short on your expectations. No request too big or small and we would ensure that you we will resolve any challenges in order for you to have a pleasurable stay. Again, we sincerely appreciate your stay with us and definitely looking forward to see you again at the hotel.