23000 Newport Coast Drive, Newport Coast, Newport Beach, CA
Reviews
9.0
Wonderful
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Area is located on a very nice location , however the room is not clean , my daughter found stain on her beddings and blanket ,and on the shower area there are blond hair on the walls
Our service at check in was horrific. Clearly this hotel has not sent the memo to their check in attendants. Also Marylou was horrible when requesting a late check out. Instead calling the room back she text her response. The hotel was beautiful but the service was extremely questionable.
One of the best properties we have stayed at. Spacious rooms, loved the shuttle service, beach is walkable, pool fantastic. Great coffee in the main hotel spot for purchase we loved it!!
I liked the hotel building, the checking was great, the villas are spacious and nicely decorated. The dining options are limited to one restaurant with basic pool food.
Wasn’t the first time but it was the worst. Requested 2 villas to be in the ground floor and to be next to each other since we’re one family with little kids (that was 8 days prior to our check in).when we checked in we’re surprised how serious and formal the receptionist, but he’s smiling and laughing when he received a phone call. Anyhow no ground floor, no adjacent villas (too far from each other). Manger’s a kind man but didn’t change anything. Our Villa marble floor was full with spots of what’s look like dry dye.
The accommodating. Even though I got in at 2:30am and did not spend a lot of time at this resort like I would have. I was well treated and in no way felt neglected. I sat in traffic for over 3 hours and 45 minutes and only went 10 miles, ruined my plans for the night. But, Marriott and the staff made me feel welcomed. My daughter is having surgery for a tumor and I wanted to show her the resort of which she got to see. I’m going to San Diego to and I’ll make sure to come back. Take care.
Outdated property with poor signage and rude staff. We had to carry all of our own luggage down a flight of stairs and parking is limited. At best this is a 2 star hotel. Not returning.
When booking through 3rd party apps - you will get stuck in front building by street / traffic with no view or in building on bottom floor with view of access road / fence (garden View)
We have stayed here many times and always the same if booked through Bonvoy - great rooms and locations - through Hotels.com same building offering every time. Always full capacity but quantity of open parking spaces in front of good building suggest otherwise.
Bee hive infestation on our balcony, we were told it eas bee season, Also we could not relocate to another room,Totally
unacceptable. we were told that becuase we booked thru Expedia. Which we will no longer be booking thru.
We loved this property so much. Gorgeous location and the room was spacious and neat. The only complaints were the villas are a bit confusing to get to ans the website says a 10 minute walk to the beach. More like a 30-40 minite walk. Just an fyi.
Stefanie
Stayed 4 nights in May 2023
8/10 Good
Verified traveler
May 9, 2023
Liked: Room comfort
Couldve been cleaned better
Restroom and kitchen/dining areas weren't cleaned well (hair, food, on floors/counters, faucets).
But overall, we love staying here!
The suite and the lobby were like new and spotless.
JOSEPH
Stayed 2 nights in Apr 2023
8/10 Good
Rebekah
Traveled with family and small children, Traveled with family
Apr 28, 2023
Liked: Cleanliness, amenities
It was a great weekend and staff were responsive. A couple of things were strange- the phones in the rooms didn’t work- they sent someone to fix them, but they didn’t work after that attempt as well. The unit had a “fishy” smell- they came and used a freshener but smell returned. Bbq area nice- kids play area and pools nice. Staff amazing