Noisy rooms and unconftable bed in front view room
Posted Nov 5, 2016
Service by staff maintenance was great, location and ammenities are awesome. Our room was a front view suite, so, it wasn't cheap.
But we had the worst night ever while staying at a hotel!!!!!
Took wife for her b-day away rom home to have an "alone date" but not possible when all night we were able to hear our next room occupant's conversation. Person was not being loud at all, just doors or wall's insulation (if any) not working at all. So much for an alone time.
With that noise you can't enjoy your evening.
When I called front desk around 3am they sent a maintenance person whom confirm my complaint.
Management only offered a discount in a breakfast charge we had. Not worth my Non-special date.
Comment from Hotel Management
Nov 9, 2016 by Joy, Hotel Management
Thank you for taking the time to share a rating, Ben. We're glad you enjoyed the convenient location and excellent choices for shopping, eating and entertainment. We're disappointed to learn about your experience while at the hotel and appreciate the feedback regarding the noise level. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.