Balcony view

Reviews of Surf City Inn - Near Seal Beach Pier

2 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 376 out of 852 reviews" "
Rating 8 - Good. 286 out of 852 reviews" "
Rating 6 - Okay. 115 out of 852 reviews" "
Rating 4 - Poor. 33 out of 852 reviews" "
Rating 2 - Terrible. 42 out of 852 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very comfortable to stay in. Very clean and nice area. Would recommend and stay here again.
Stayed 1 night in Apr 2024
Response from Manager on Apr 19, 2024
Hello Nicole,We are elated to hear that you enjoyed your stay with us and found our hotel to be comfortable and clean. It is wonderful to know that you would recommend us to others and that you would consider staying with us again in the future! Thank you for sharing your positive feedback with us!

10/10 Excellent

Ronald

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels in Southern California.
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Ronald,We are thrilled to hear that you enjoyed your stay with us! Your feedback is appreciated as we strive to provide exceptional service to all our guests. Should you have any further comments or suggestions, please feel free to reach out to our management team.

2/10 Terrible

Lindsay

Traveled with partner
Disliked: Amenities, property conditions & facilities
There is a secure door at the base of the stair case, which is a good safety precaution for guests, but the door slammed shut throughout the entire night. There was no chance for sleep, even being on the second floor. It was very loud, startling, and disruptive. No sleep was had. Reviews were misleading. No amenities or reconciliation for the night long - slamming door.
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
Hello Lindsay, We apologize for the inconvenience caused by the noise from the stairwell door. Our team values guest feedback to make necessary improvements. Please contact our management directly to address your concerns and for any further assistance regarding your recent stay.

10/10 Excellent

Ronald

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very cozy hotel that is quite and clean.
Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello Ronald,We are glad to hear that you found our hotel cozy and clean. We aim to provide a peaceful environment for all our guests to enjoy. If you have any further feedback or suggestions, please feel free to contact us directly. Thank you for sharing your experience with us.

4/10 Poor

Kristine, Surprise

Disliked: Cleanliness, staff & service, property conditions & facilities
Our room felt like the traffic on PCH was coming right through our room. The entrance door to the steps leading up to the rooms was very heavy and slammed shut any time anyone went in and out. It would startled us every time the door slammed shut. There were no table lights in the room. If you wanted to turn on a light in the middle of the night you had to turn on the ceiling flood lights. There was no place to sit other than on the bed. The only positive thing about the place is that we were refunded 2 days after the first night.
Stayed 3 nights in Mar 2024
Response from Manager on Apr 4, 2024
Hello Kristine, We regret to hear about the disturbances you experienced during your stay. We appreciate your feedback regarding the heavy entrance door and the lack of table lights in the room. We will communicate your concerns to our management team for further review and improvement opportunities. Thank you for highlighting the positive aspect of your refund process.

10/10 Excellent

Jamie, Huntington Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello Jamie,We appreciate your positive feedback and are delighted to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we hope to welcome you back for another excellent experience in the future.

10/10 Excellent

Kelly

The room was nicely remodeled and clean. Beautiful jacuzzi tub. Fun area, great bars to walk to. Check in was easy. No working vending machines, so bring your own drinks and snacks.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Kelly, We are delighted to hear that you enjoyed the remodeled room and the jacuzzi tub during your stay. It's wonderful that you found the location to be vibrant with great nearby bars. We appreciate your feedback regarding the vending machines, and we apologize for any inconvenience caused. Your suggestion to bring personal drinks and snacks is duly noted for future visits.

2/10 Terrible

Maybelline

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
No elevator Iam elderly and they put me on 3rd floor They charged a $150 deposit hold
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Maybelline,We apologize for any inconvenience regarding the stairs. Our team is available to assist guests with special requirements. The deposit hold is a standard procedure to cover any incidentals. Feel free to reach out with any further concerns.

10/10 Excellent

Jamie, Huntington Beach

Liked: Cleanliness, amenities, property conditions & facilities
Wet nice place to stay. Rooms are really nice
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Jamie,We're delighted to hear you enjoyed your stay with us and found our rooms to be of high quality. Your positive feedback means a lot to us. Thank you for choosing our hotel for your accommodation needs; we hope to welcome you back in the future.

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, affordable, good location.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Thomas,We appreciate your positive feedback on the cleanliness, affordability, and location of our hotel. Thank you for taking the time to share your experience with us.

10/10 Excellent

Alfred

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was pleasant to deal with! The room was remodeled and clean and had all amenities we needed!
Stayed 2 nights in Mar 2024
Response from Manager on Mar 20, 2024
Hello Alfred,We are delighted to hear that you had a positive experience with our staff and enjoyed your stay in one of our newly remodeled rooms. Your comfort and satisfaction are our top priorities, and we strive to provide all the amenities you need for a pleasant stay. Thank you for your kind feedback, and we look forward to welcoming you back in the future.

10/10 Excellent

Ronald

Stayed 1 night in Mar 2024
Response from Manager on Apr 7, 2024
Hello Ronald,We are thrilled to hear that you had an exceptional stay at our hotel! We look forward to welcoming you back soon for another fantastic experience.

10/10 Excellent

Kristyne Amick

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a hidden gem. From receiving a text from Management asking when arrival time was expected to a nicely renovated, exceptionally CLEAN room with high quality towels and freshly laundered bedding it was a complete surprise but very much appreciated! I would definitely recommend Surf City Inn!
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Kristyne Amick,We are thrilled to hear that you had such a positive experience during your stay at Surf City Inn. Your kind words about our renovations and cleanliness mean a lot to us. Thank you for recommending our hotel and we look forward to welcoming you back in the future!

10/10 Excellent

Rebecca

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, felt safe, and the room was clean and neat!
Stayed 2 nights in Mar 2024
Response from Manager on Mar 16, 2024
Hello Rebecca,We are delighted to hear that you found our hotel quiet and clean during your stay. Your comfort and safety are our top priorities, and we are glad that you enjoyed your experience with us. Should you have any future concerns, please do not hesitate to reach out.

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and very clean.
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Rolando,We appreciate your positive feedback and are glad you enjoyed our quiet and clean accommodations. Your comfort is our priority, and we hope you had a pleasant stay with us.

8/10 Good

Mollie

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Manager on Mar 7, 2024
Hello Mollie, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Place was very clean and cozy
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Ronald,We are pleased to hear that you found our hotel clean and cozy during your stay. Your comfort is our priority and we strive to maintain a high standard of cleanliness. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was super clean and cozy! Close to the beach and outings
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello Ronald,We are delighted to hear that you enjoyed our clean and cozy accommodation, as well as our convenient location near the beach and local attractions. Your feedback is greatly appreciated. Thank you for choosing to stay with us.

8/10 Good

Briana

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Manager on Mar 1, 2024
Hello Briana, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

6/10 Okay

Deirdre

Traveled with family and small children
Liked: Cleanliness, staff & service
No ADA, no elevator no ramps stairs only and all rooms are upstairs
Stayed 2 nights in Feb 2024
Response from Manager on Feb 28, 2024
Hello Deirdre, We apologize for any inconvenience you experienced during your stay. We value all guest feedback to enhance our services. Your comments will be shared with the management team for further review and consideration. Thank you for taking the time to share your thoughts with us.

6/10 Okay

Arlie B.

Traveled with partner
Liked: Amenities
We are in our 70’s and have both had knee replacement surgery. There was not an elevator available which meant we stayed in the room for the evening.
Stayed 1 night in Feb 2024
Response from Manager on Feb 27, 2024
Hello Arlie B.,We regret to hear about your experience and apologize for any inconvenience caused. We value your feedback and will use it to improve our services. We recommend reaching out to the management team for further assistance regarding your concerns.

10/10 Excellent

ERIC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms, views, and property, wonderful staff, and location, location, location! Loved it!
Stayed 2 nights in Dec 2023
Response from Manager on Feb 23, 2024
Hello ERIC,We are delighted to hear that you enjoyed our beautiful rooms, views, property, and staff during your stay, and that our location met your expectations. Thank you for sharing your positive feedback with us!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on Feb 16, 2024
Hello Kevin,We are delighted to hear that you had a fantastic experience with us. It was our pleasure to have you as our guest, and we appreciate your positive rating. We strive to provide exceptional service, and for that, thank you for a perfect 5 rating. We hope to welcome you back in the future for another memorable stay.

10/10 Excellent

Daisy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff . Spacious and nicely furnished room. Great location.
Stayed 1 night in Feb 2024
Response from Manager on Feb 13, 2024
Hello Daisy,Thank you for taking the time to share your positive experience with us. We're delighted to hear that you found our staff courteous and enjoyed the spacious and nicely furnished room. We're also pleased that our location was convenient for you. We appreciate your kind feedback and hope to welcome you back in the future.

10/10 Excellent

Ann

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was right on PCH in Sunset Beach and just a short drive from Seal Beach. The room was clean and the bed was comfortable.
Stayed 1 night in Feb 2024
Response from Manager on Feb 8, 2024
Hello Ann,Thank you for choosing to stay with us and taking the time to share your positive experience. We're delighted to hear that you enjoyed our convenient location on PCH and found the room to be clean and the bed comfortable. We strive to provide a comfortable and enjoyable stay for all of our guests.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely find located snuggly between Huntington & Seal Beaches right on PCH. Shopping & Dinning locations within 5 minutes(drive). The room we stayed in was recently renovated. Fresh paint, flooring, and a brand new bed(on the firmer side very comfy). From our room, you could actually see a sliver of the waves crashing onto the beach. A beautiful stay, we will most definitely be back.
Stayed 1 night in Jan 2024
Response from Manager on Jan 30, 2024
Hello Christopher,Thank you for taking the time to share your lovely experience at our hotel. We're glad to hear that you enjoyed the convenient location, the recently renovated room, and the comfortable bed. It's wonderful that you were able to catch a glimpse of the ocean from your room. We appreciate your kind words and look forward to welcoming you back on your next visit.

8/10 Good

NINA

Business traveler
Liked: Cleanliness, property conditions & facilities
Room was nice and very clean, but this hotel is located right on PCH so the sounds of traffic are quite loud during the day
Stayed 4 nights in Jan 2024
Response from Manager on Jan 27, 2024
Hello NINA, Thank you for choosing our hotel for your recent stay. We appreciate your compliment on the cleanliness of our rooms. We apologize for any inconvenience caused by the traffic noise during the day. We understand that noise levels can vary, and our location on PCH does mean that there may be some traffic sounds. We appreciate your feedback and will take it into consideration for future improvements.

8/10 Good

Lorraine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Lorraine,Thank you for choosing our hotel for your recent stay. We're glad to hear that you had a positive experience with us. Should you have any further feedback or comments, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Steve

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to hang and party in Sunset Beach
Stayed 1 night in Jan 2024
Response from Ashani Shah on Jan 14, 2024
Thank you Sir for sparing some of your valuable time for us.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very clean and must be newly renovated. It’s nothing fancy but for the price you can’t beat it . Most of all, it’s very clean and well kept. Would recommend to anyone! Special Thankyou to Ashni, for her great costumer service
Stayed 1 night in Dec 2023
Response from Ashani on Jan 14, 2024
Thank you so much

10/10 Excellent

Aine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying in Long Beach for weekends for many years. I’m happy to have found this place, it suits my needs really well between convenience, price and comfort.
Response from Manager on Jan 13, 2024
Hello Aine,Thank you for choosing our hotel for your weekend stays in Long Beach! We're pumped up to hear that our property meets your needs in terms of convenience, price, and comfort. We truly appreciate your continued support and look forward to welcoming you back on your future visits to the city.

10/10 Excellent

Hurricane

Stayed 3 nights in Dec 2023
Response from Manager on Jan 10, 2024
Hello Hurricane,Thank you for choosing our hotel for your recent stay. We are delighted to hear that your experience with us was excellent. Your satisfaction is our top priority and we are thrilled that we met your expectations. We hope to have the pleasure of welcoming you back in the future.

4/10 Poor

Ashley

Stayed 1 night in Dec 2023
Response from Manager on Jan 3, 2024
Hello Ashley, We apologize for any inconvenience caused during your stay with us. We encourage guests to reach out to us directly with any feedback to ensure we can address their concerns appropriately. We appreciate your business and hope to have the chance to serve you better in the future.

10/10 Excellent

Kevin

Traveled with partner
For $100 a night don’t expect 4 or 5 stars but it is very clean and right between Seal and Huntington Beach. I would definitely stay here again when I come back. Staff was nice as well
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Kevin,Thank you for choosing to stay with us and for your positive feedback on our cleanliness and convenient location. We're glad to hear that our staff provided you with a pleasant experience. We look forward to welcoming you back in the future.

10/10 Excellent

Lena

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The Mom was rude at checkin to me. She called her daughter and the daughter was just as rude. Made me feel like they wanted me to leave. Housekeeper was kind
Stayed 3 nights in Dec 2023
Response from Manager on Dec 30, 2023
Hello Lena,Thank you for sharing your experience with us. We apologize if you felt any discomfort during check-in and appreciate your feedback regarding our housekeeping staff. We strive to provide excellent service to all our guests and will address your concerns with the appropriate team members.

8/10 Good

Valerie

Stayed 1 night in Dec 2023
Response from Manager on Jan 16, 2024
Hello Valerie, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 Good

Frank

Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello Frank, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 Good

Christof

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was an ok place to stay. No complaints. Would've been nice to have coffee pot in the room or at least available somewhere in the hotel. But it was a short walk to the Luv coffee shop north on PCH.
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Christof,Thank you for your feedback on your recent stay with us. We're glad to hear that you had an overall satisfactory experience. We appreciate your suggestion regarding the coffee pot in the room and will forward it to the appropriate team for future consideration. We hope you enjoyed your visit to Luv coffee shop and we look forward to welcoming you back in the future.

8/10 Good

Gary

Business traveler
Liked: Cleanliness, staff & service, room comfort
Great value and location
Comfy bed good shower.. late night access door or working in front Needs some tidy up ..exterior but room is what counts and it was stellar
Stayed 2 nights in Dec 2023
Response from Manager on Dec 16, 2023
Hello Gary,Thank you for your kind review! We're glad to hear that you enjoyed the comfort of our beds and the quality of the shower in your room. We appreciate your understanding regarding the exterior, as we strive to prioritize the cleanliness and functionality of our accommodations for all guests. We hope to welcome you back for another stellar experience in the future.

10/10 Excellent

Leandra

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on Feb 9, 2024
Hello Leandra,Thank you for choosing our hotel for your recent stay! We're thrilled to hear that you had a positive experience with us. If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back again in the future!

6/10 Okay

William

Liked: Cleanliness, staff & service, room comfort
The hotel is OLD. The remodel is only shower tile and flooring. Low quality furnishings. But reasonably clean, staff was nice. About what we expected for the price.
Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Hello William, Thank you for sharing your feedback with us. We appreciate your kind words about our staff and commitment to cleanliness. While we understand your concerns about the hotel's age and furnishings, please know that we constantly strive to provide a comfortable stay within the given price range. We appreciate your understanding and hope to welcome you back in the future.

6/10 Okay

Robert

Business traveler
Liked: Cleanliness, amenities
Portions of the property have been updated and others have not. No elevator on the property, and one of the two exits is blocked at the bottom by construction trash. I would not have stayed here if I was with my family.
Stayed 1 night in Dec 2023
Response from Manager on Dec 7, 2023
Hello Robert, Thank you for sharing your feedback with us. We appreciate your thoughts on the property updates. We apologize for any inconvenience caused by the lack of an elevator and construction debris near the exit. We value your opinions and will take them into consideration moving forward.

8/10 Good

Aimiris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 7, 2023
Hello Aimiris,We're delighted to hear that you had a positive experience during your stay with us. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We value your feedback and are always striving to improve our guest experience.

6/10 Okay

james

it was okay, just needed a bed for the night,
Stayed 1 night in Dec 2023
Response from Manager on Dec 5, 2023
Hello james,Thank you for choosing our hotel for your stay. We appreciate your feedback and are glad to hear that our comfortable beds met your needs. If there is anything else we can assist you with in the future, please feel free to reach out to us.

8/10 Good

Theo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on Nov 19, 2023
Hello Theo,Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations. We strive to ensure all our guests have a comfortable stay and we apologize for any inconvenience caused. Your comments will be shared with the relevant departments for further review and improvement. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Always a great place to stay. Perfect Location.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 16, 2023
Hello David,Thank you for your kind feedback! We're delighted to hear that you enjoyed your stay with us. Our prime location is certainly one of our standout features. We look forward to welcoming you back in the future for another wonderful experience.

8/10 Good

Ronald

Business traveler
Liked: Property conditions & facilities
The motel is located on the Pacific Coast Highway where the traffic can be very loud. I asked the clerk to move from a front room to a back room away from the highway. Luckily there was a room available so the traffic noise wasn't too bad.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 11, 2023
Hello Ronald,Thank you for sharing your feedback with us regarding your recent stay at our motel. We understand that the noise from the Pacific Coast Highway can be challenging for some guests. We are pleased to hear that our front desk clerk was able to accommodate your request and move you to a quieter room. We appreciate your understanding and hope you enjoyed the rest of your stay with us.

2/10 Terrible

April

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We get there clerk super rude didn’t know we couldn’t smoke vapes there so I asked to cancel and they were super rude about it and wouldn’t let us so plus the room we reserved was 1 bed she was giving us 2 cause she didn’t have the one I wanted someone else walks in and didn’t have a reservation and got a room with 1 bed they were talking about us in another language I had my translator on so we ended up walking out and still have to pay $274.00 don’t know who to talk to
Stayed 2 nights in Oct 2023
Response from by Manager on Oct 31, 2023
We are sorry you hated it here so much.

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
This place was perfect for our 1 night stay. The only thing is that there are no elevators and we had to lug all of our luggage’s to the 3rd floor.
Stayed 1 night in Oct 2023
Response from Manager on Oct 24, 2023
Hello Melissa,We apologize for any inconvenience caused by the lack of elevators. We appreciate your feedback and will take it into consideration for future improvements. Thank you for choosing our hotel for your stay.

10/10 Excellent

Umut

Business traveler
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hello Umut,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.