Posted Aug 14, 2016
We stayed at this hotel about 4 years ago. The stay was nice. This time, it was really disappointing. The power went out, the internet went down, the room was really small and smelled terrible - like rotten eggs, and we couldn't sleep because it was so noisy. It was not the worst stay I've ever experienced but considering how nice the first stay was, I just kept wondering what happened? Every time I had to go into the office, there was someone in there complaining. Also, the parking situation. We always had to drive around the lot searching for parking. Considering how much I paid to stay there, to be hit with almost $100 in parking fees - $10 a day plus tax - was the icing on an unpleasant cake. Had no idea about the parking fees until AFTER I handed over my credit card during check-in. You also have to pay for your stay upfront, which was new for me. I usually give them my card and I'm charged after the stay. If I didn't have to pay upfront, I would have found another hotel after the second day. I stayed 5 days. The only positives were that the woman who checked us in was wonderful. Easiest check in ever. It's also in walking distance to Disneyland. With that said, I would NEVER stay there again.
Comment from Hotel Management
Aug 18, 2016 by Leo A, Hotel Management
We appreciate you bringing this to our attention and can assure you that all of your issues have been shared with the team and are being addressed immediately. I'm sorry that you experienced such a tough time. We hope we get the another opportunity to make things right again.