Ratings based on 577 Verified Reviews

3.6 out of 5
76% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Dirty

Posted May 24, 2017
Refurbishing done cheaply bathroom was filthy, electrical plugs hanging out of walls and appliances. Dirty had 2 rooms both same and breakfast runny scrambled eggs cold, sausage cold, coffee cold kid running it walked in 2 minutes before opening time looked hung over
1 out of 5
by A verified traveler from Irvine

NO HOT WATER??

Posted May 18, 2017
Arrived for a two night stay on a Monday afternoon and was informed by Joe at check in that there was not going to be hot water during our stay due to boiler service. It was obviously a planned outage yet the hotel felt like they didn't need to inform us of this. Not even an email and I booked the room 6 days in advance of our stay. I booked the room using Expedia and paid the hotel directly at that time. I was told I would be refunded the next day and was not. I called the next day and talked to Penny (not the greatest phone personality) who told me that the she sees that Joe processed the refund and when I see it, all depends on my bank. BS! When I get refunds charged back to my card from any vendor it shows up on my online banking almost immediately and then credits to our account within the next day or two at most. It is now Thursday and nothing has been refunded to our account. I will be calling back. As we never stayed because of the lack of hot water, we can't rate the room but one thing is for sure, the customer service needs improvement.
Comment from Hotel Management
May 22, 2017 by Penny Fleming, Hotel Management
Dear Guest, We had a notice at the front desk and you were given a typed notice, personally, that the hot water would be shut off from the hours of 10pm until 6am, on 1 night only with the install of a brand new boiler. The hot water was restored at 3am. You were the only guest that complained with a full house. All guests sign a registration card at check in with a notification that banks take 3-15 business days to return deposit funds back to guests account. We return the funds back to the bank on the day a guest checks out. I verified that with you when I spoke to you on the phone, and as a courtesy to you waited for 10 mins while you spoke to your bank on the other line, and I was disconnected. I have not received a return call from you. I am still waiting for you to call me back. You have not left your full name in this review so it is difficult to go back and reference your reservation to call you. Please call me if you need to. We hope your bank has refunded your deposit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Beach, CA

Very nice and conveniently located.

Posted May 2, 2017
I only stayes one night. If i had known there was a Chinese restaurant at the hotel, i would have tried it. Unfortunately i made reservation elsewhere... the food amell so good. The hotel was great and comfy..
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and close to medical facility

Posted Apr 19, 2017
Location was nice, close to restaurants and hospital. Staff was excellent.
Comment from Hotel Management
Apr 20, 2017 by Penny Fleming General Manager, Hotel Management
Thank you so much for the nice compliments. We appreciate your business
3 out of 5
by A verified traveler

Posted Apr 17, 2017
The hotel rates and "okay." I thought both times I have stayed there that the floor plan left a lot to be desired. Very inconvenient to try to take the dog out and very little dog area to use. lIt seemed as if there was little emergency exit. Should that be necessary, you'd have to walk a long way to get out of the building. The food was the same as anywhere they give breakfast. Eggs were cold but the bacon was good.
Comment from Hotel Management
Apr 20, 2017 by Penny Fleming General Manager, Hotel Management
We apologize that you did not like our floor plan. On the Lake Center Drive side of our building, there is an entire side of the hotel, which is adjacent to our underground parking lot, that is full of grass, where guests walk their dogs. We follow strict guidelines set up by the state of Califonia, there are exits at each corner of the property, and extra exits on the 1st floor. All exits have illuminated signs which advise guests of the emergency exits. If any guests are concerned about any safety issues, a quick call to the front desk would alleviate all stress, and there is a binder in each guest room advising them of those emergency exits.We are happy you enjoyed the bacon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 15, 2017
The staff was very professional. The room was clean and comfortable. The location was ideal for my needs.
Comment from Hotel Management
Apr 17, 2017 by GM, Hotel Management
Thank you so much for your kind comments about our staff and our rooms. We look forward to seeing you next time. Penny Fleming General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 12, 2017
Nice breakfast, comfortable bed. Although, the road next to the hotel was loud during the night,
Comment from Hotel Management
Apr 12, 2017 by Penny Fleming General Manager, Hotel Management
Dear Valued Guest, Thank you for the wonderful comments about our brand new Sealy beds and our Choice Approved breakfast. Please next time you come to stay with us ask for the other side of the building. We hope to see you again very soon
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 17, 2017
Newley renovated. The rooms are all done new. Service wea good.
3 out of 5
by A verified traveler

Good location

Posted Mar 12, 2017
The receptionist at the desk was amazing but besides his great personality that's all I can really say about the hotel. It's an old hotel, it smelt funny, the Air conditioners are old school.. if you need a place asap and have no other options than yeah I'd go there but not after doing ALOT of research to stay else where..
2 out of 5
by A verified traveler

Stayed twice hoping for a different experience

Posted Mar 7, 2017
Pros: Price
Cons: Guest type
Hotel is under construction and there are guests that make noise all night and inappropriate behaviors for everyone to here