Under Construction, Room looked nothing like Pics!
Posted Dec 12, 2016
Check in was Fast, friendly service, Hotel was under construction so noisy from 7am till evening,staff gave us option to stay in 2nd tower but chose to stay in original planned room in main building closer to pool in room 243. WiFi didn't work, staff quickly fixed it and gave us a different password to use lobby WiFi. King Bed was super comfy, had some stains on comforter, sheets & pillows were clean, found a few used Kleenex and crumpled up papers under the nightstand beside the bed while searching for power outlet...YUCK!. Old uncomfortable sofa bed, 1 nightstand, Broken handle on desk drawer. OLD OLD bathroom floor, and tub. Sink is outside toilet and shower room, Toilet very OLD. Stains and mildew between 70's style teal color bathroom floor. Looked nothing like Expedia pictures, ZERO artwork on the walls, TV not mounted on wall, and bed side table and dresser were nothing like the photos. BATHROOM was awful, nothing at all like the photos on the website.
Comment from Hotel Management
Dec 15, 2016 by Manager, Hotel Management
Thank you so much for choosing to stay with our Radisson Newport Beach Hotel.
Additionally, thank you for taking the time to communicate your experiences during your recent stay.
On behalf of our Hotel and Service Team, I apologize for falling short in our experience delivery which included the dated look of the property as well as the condition of the room that you checked in.
I have forwarded your concerns to our Management Team, as it remains our commitment to ensure consistent quality service and product delivery to each our guest.
We take customer feedback very seriously, and the concerns that you reported will be followed-up on to ensure they are favorably addressed for future guests.
Asst. Front Office Manager