The rooms was clean but the hotel itself was a disaster they was doing construction in my tower and I couldn't hear myself think it scared my kids I made them move us to the other tower and that room all the drains sink/tub was all backed up and wouldn't drain they wouldn't even comp us anything they was really rude and dryers in laundry left your clothes soaking
Comment from Hotel Management
Oct 21, 2016 by Online Customer Support, Hotel Management
Dear Irene (AZ),
Thank you so much for choosing to stay with our Radisson Newport Beach Hotel. We truly appreciate our Expedia.com guests.
Additionally, thank you for taking the time to communicate your experiences during your recent stay.
On behalf of our Hotel and Service Team, I apologize for falling short in our experience delivery which included the noise you heard from the renovation work that's being done to improve the property. I am sorry if the room we moved you to had issues with the sink/tub drain.
I have forwarded your concerns to our Management Team, as it remains our commitment to ensure consistent quality service and product delivery to each our guest.
We take customer feedback very seriously, and the concerns that you reported will be followed-up on to ensure they are favorably addressed for future guests.
Asst. Front Office Manager