Ratings based on 3,870 Verified Reviews

3.9 out of 5
79% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Palo Alto, CA

Nice hotel

Posted Mar 23, 2017
Pros: The location and the room being a suite was very nice.
Location: Great location with lots of dining choices close by.
It's been a while since I lasted stayed here, but the hotel is as nice as ever. The checkin didn't take to long and the personnel were very nice. The room was a nice suite with only the tv missing in the living room area.
Comment from Hotel Management
Mar 23, 2017 by Rod, Hotel Management
Hi Al: We look forward to seeing you again soon! Your kind words about our staff are appreciated!
1 out of 5
by A verified traveler

Loss my reservation and did nothing to fix it

Posted Mar 21, 2017
Pros: Nothing
Cons: Everything
They losses my reservation and did not do anything to fix the problem. I did not get to stay there, I had to find another hotel to stay at. I would never try o stay here again.
Comment from Hotel Management
Mar 23, 2017 by Rod, Hotel Management
We're sorry you had reservation problems while you were in Buena Park recently.
2 out of 5
by A verified traveler from AZ

Posted Mar 21, 2017
All carpets stained, furniture very old and dirty. Courtyard is beautiful, nice and close to Knottsberry.
Comment from Hotel Management
Mar 21, 2017 by Rod, Hotel Management
We're glad you enjoyed our location but regret the carpet and furniture issues you encountered.
5 out of 5
Recommended
for Everyone
by A verified traveler from El Paso, TX

Great location

Posted Mar 20, 2017
My husband and I were pleasantly surprised at how nice this hotel was for the price and the location was an added bonus. It's right in the center or the Buena Park area with lots of places to eat and things to do. The room was really nice and clean also, it was a great fit for us and our kids. I think our main thing was the pool, the pictures online really don't do it justice, it's really nice, the hot tub is awesome and the foliage around it is like rainforest-y. Overall we really enjoyed this hotel and ended up staying an extra day which they were able to accommodate us with and we were able to stay in the same room as well. P.S. Free hot breakfast was great and free shuttle service to Disneyland was a bonus !
Comment from Hotel Management
Mar 21, 2017 by Rod, Hotel Management
Hi Amanda: Please come back to visit us again soon so you can enjoy our pool area again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Mesa, AZ

Could use updating.Very nice hotel though!

Posted Mar 20, 2017
Within walking distance of Knott's Berry Farm! Staff was great. Kids loved the pool, it was heated. Our room was perfect for a family of 6. Would definitely stay here again!
Comment from Hotel Management
Mar 20, 2017 by Rod, Hotel Management
Hi Brandy: WOW! 5 stars...thank you! We look forward to seeing you again soon!
2 out of 5
by A verified traveler from Oklahoma

Outdated

Posted Mar 19, 2017
Pros: Close to Knots Berry Farm, Old style charm. Great Staff
Cons: Replace carpets, couch and chair. Room needs updating
The staff was friendly and helpful. The rooms need some serious updating. The couch and seat were very used and stained. The carpet was old and stained. The bedroom was by far the most up up to date. I understand the hotel is Old and has some charm to it. Simply putting in a new couch, chair and carpet would have made all the difference.
Comment from Hotel Management
Mar 20, 2017 by Rod, Hotel Management
Hello Dan: We appreciate your feedback on Expedia! Your kind words about our staff were terrific to read. We're sorry you had furniture issues in your suite and you should know that we have a renovation in the works!
2 out of 5
by A verified traveler from Phoenix

Great location but dirty and worn down rooms

Posted Mar 16, 2017
The lobby and front desk staff were the best part of this hotel. The carpet is loose and stained. Our couch was stained and torn also. The shower was leaking into the carpet in the hallway so you had to hop over it or your feet got wet. The beds were comfortable but it is obvious that they only change the sheets and do not wash the comforter as ours had stains on them. We literally arrived from our theme park day and went to bed then left in the morning. Would not recommend until this location is completely updated. It would be a wonderful hotel if they invested money into it.
Comment from Hotel Management
Mar 19, 2017 by Rod, Hotel Management
Hi Lori: Your feedback on Expedia is very much appreciated. We regret the carpet, housekeeping and shower issues you had in your suite.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 15, 2017
big ~~ space room ~ good location ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Comment from Hotel Management
Mar 16, 2017 by Rod, Hotel Management
WOW! 5 stars...thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler

Love this hotel and the shuttle to Disneyland.

Posted Mar 12, 2017
Loved this hotel. We love the suite style rooms. Perfect for those with kids. We also loved that they had a breakfast at their restaurant.
Comment from Hotel Management
Mar 13, 2017 by Rod, Hotel Management
Please come back to our hotel for another fantastic stay!
2 out of 5
by A verified traveler

No good

Posted Mar 11, 2017
Very bed hotel derti and smeli place I hotel is very very bed
Comment from Hotel Management
Mar 13, 2017 by Rod, Hotel Management
Please accept our apologies for the inconvenience you recently encountered in our hotel.