Horrible Service and Dirty Rooms
Posted Jan 6, 2017 on Hotels
The bed was very hard and lumpy. We had a leak in our bathroom from the ventilation fan. When we asked for extra towels at 9pm, we were rudely told that we would have to wait until we saw housekeeping the next morning. There were ants in the bathroom that eventually ended up in the bed. When we told staff about it they didn't offer to do anything for us. When we were at the hot tub late one evening, staff was very rude telling us that we had to "get out" and we "couldn't go this way" (because she had already locked that gate). But no explanation that the pool area was closed. There were no doggie bags at any of the stations, all the little trashcans for dog trash were overflowing, so all the dog areas had many land mines in them. We also had room service take our do not disturb sign down and go into our room while we were gone one day.