Arrogant and discriminatory hotel staff
Posted May 31, 2016
Rented a one-night suite during Memorial Weekend. Checked in at 8pm and was kicked out at 10:30pm because other guests stated we were having a "party" and was going in and out of our room too much. We were not having a "party." No music was turned on, the TV wasn't even turned on, and sure we were going in and out of our room to get our belongings and food, but that does not constitute "having a party." If we were having a party as other guests complained why didn't the hotel staff give us a call or come to our room to check things out? There was no warning whatsoever. After we received the call I walked to the front desk to understand the situation and the staff were rude. They stated that because they received three separate complaints they already spent thousands and thousands of dollars to comp the three guests for all of their three-night stay and that we needed to leave. We cost them thousands of dollars and we didn't matter. Right when I arrived at the room the staffs called and stated that we had five minutes to leave the premise. FIVE MINUTES! I told the security we needed longer than five minutes, there were six of us in the room. We were already established to stay the night, there's no way we can leave in five minutes. The hotel staff proceeded to call the police and as soon as the police arrived, we left the premise. We weren't looking for trouble. If the staff couldn't give us 15 minutes to pack up our belongings then we were fine with them calling the police.
Comment from Hotel Management
Jul 10, 2016 by Sue Cooke, Hotel Management
I really would like to hear more about your issue and would appreciate you sending me an email so I can work to determine how we could of resolved this issue better.