Review Regarding Our Check-in Experience
Posted Aug 9, 2016
After an extremely long drive, we were excited to finally check-in and settle in to our Penthouse Suite (accommodates 6). Walking into the lobby, a few of my guests immediately went to the restroom, as we had just finished a very long drive (bad traffic), while I went to check-in at the front desk.
During the check-in process, they had me sign a contract stating that if we get one noise complaint, they have the right to kick us out. Totally understandable, and I agree! However, it was the manner in which we were given the contract. Mine and the gentleman's conversation:
Him: "It's a contract basically saying that if you get just ONE noise complaint -- ONE -- we have the right to kick you guys out immediately with no refund *scans all of us from head to toe* ...and it looks like there's a lot of you guys staying in the room."
Me: "But I booked the penthouse suite because it sleeps 6? There are 5 of us...."
Him: "Well, regardless. One noise complaint and you're out. And just so you know, I am working until 11pm tonight so...."
Mind you, we have not even stepped foot into our hotel room yet. We were tired. We were hungry. We just finished a very long drive. At this point, I am already confused wondering what we did wrong to make him so angry during the 5 minutes we had stepped foot into the lobby. Hello to you too. Thank you for "warm" welcome.
I have never felt so judged in my life. Had we been in business attire, his tone would have probably been different, I'm sure.