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Reviews of Residence Inn by Marriott Irvine Spectrum

3 out of 5
Residence Inn by Marriott Irvine Spectrum
10 Morgan, Irvine, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 186 out of 330 reviews" "
Rating 8 - Good. 91 out of 330 reviews" "
Rating 6 - Okay. 26 out of 330 reviews" "
Rating 4 - Poor. 11 out of 330 reviews" "
Rating 2 - Terrible. 16 out of 330 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Karen

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
The cleaning service finished cleaning right before we walked into the room. They left the bags of garbage directly in front of the door.
Stayed 1 night in Apr 2024
Response from Assistant General Manager- Brenda F. on Apr 24, 2024
Dear Karen,On behalf of the entire hotel team, I want to thank you for sharing your feedback with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Residence Inn Irvine Spectrum Team!

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very spacious room!
Stayed 1 night in Jan 2024
Response from Event Specialist on Apr 24, 2024
Dear Amy, On behalf of the entire hotel team, I want to thank you for sharing your feedback with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Residence Inn Irvine Spectrum Team

8/10 Good

Srinivas

Liked: Cleanliness, staff & service, property conditions & facilities
Good quiet location. We friendly and helpful staff.
Stayed 2 nights in Feb 2024

2/10 Terrible

Emmanuel

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Yuki

we found cockroaches in the room. i cant believe they dont clean
Stayed 2 nights in Dec 2023

8/10 Good

Tommy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great staff
Stayed 5 nights in Dec 2023

2/10 Terrible

Dr. Nicole

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
In all fairness the majority of staff here are pretty awesome with the exception of their operating manager which pretty much ruined the back 1/2 of our trip. She literally terrible human being awful, literally making my 10 year old daughter cry while I was up at the front desk extending/paying for our reservation (after we had already been there a week). I spoke to their night auditor, whom is super awesome about the interaction. Apparently the operating manager didnt take that too well and was present at the time I checked in for this trip, interrupting the staff member who was about to hand me our room keys and informed me she was refusing to honor my (all our luggage was already unloaded from the cars) reservation. That left me on Halloween afternoon scrambling to find another hotel and get my Kiddo back to our neighborhood (we’re having mold remediation done and live local) for Trick or Treating. This pretty much ruined my daughters Halloween.Equally horrible, I’m physically disabled/permanently handicapped and all my help for packing/unloading my vehicle had left sometime ago as up to that point check in was normal. I’m still next level livid.
Stayed 7 nights in Oct 2023

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and amenities. My booked room was upgraded, but the new room was not cleaned before I got there. The previous occupant left an article of clothing and one of the tubs had a bunch of gunk in it. Other than that, the whole experience was great!
Stayed 2 nights in Nov 2023

8/10 Good

Steven

Stayed 12 nights in Oct 2023

10/10 Excellent

Jamie, TRACY

Liked: Cleanliness, staff & service, property conditions & facilities
Woman working the front desk at checkin was pleasant and professional.
Stayed 1 night in Oct 2023

10/10 Excellent

Abelino

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.. clean.. super safe business area.. room are updated. 5 stars . The free breakfast is pretty good for complementary. U won’t be disappointed
Stayed 1 night in Oct 2023

10/10 Excellent

J Lynn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience from arrival to departure. Check-in was easy. Daniel did a great job and was very helpful. The breakfasts offered a good variety and good service by the staff. The housekeeping staff took care of our room needs. Thanks for a great stay.
Stayed 8 nights in Oct 2023

2/10 Terrible

Coreen

Stayed 1 night in Oct 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

DOUGLAS

Stayed 3 nights in Oct 2023

10/10 Excellent

Krystin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious
Stayed 1 night in Sep 2023

10/10 Excellent

suzanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for a concert at the Amphitheatre. Very pleasant , well kept, friendly place to stay. Wish we had had longer.
Stayed 1 night in Sep 2023

10/10 Excellent

Shauna

Stayed 1 night in Sep 2023

10/10 Excellent

David

Stayed 2 nights in Aug 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Silvia

Stayed 1 night in Aug 2023

2/10 Terrible

edward

Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and amenities. Everything was great thank you
Stayed 8 nights in Jul 2023

6/10 Okay

Rose

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean. The room we stayed in needed a carpet wash. It had some stains in the living room. The kitchen had everything! AC worked very well. The only thing that I did not enjoy was the bed. It was lumpy and uncomfortable. I did not sleep well. They had breakfast which was pretty good! Overall I give it a 7 out of 10
Stayed 1 night in Aug 2023

10/10 Excellent

Celena, Bakersfield

Liked: Cleanliness
Stayed 2 nights in Jul 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved my Stay
Everyone was kind,welcoming and very helpful Breakfast was good Rooms are nice and clean Would definitely stay again..
Stayed 1 night in Jul 2023
Response from Rachel Sheklin on Jul 9, 2023
Thank you for being our guest and for your kind words. It was our pleasure to host you. We will look forward to your next Irvine visit.

10/10 Excellent

Cyndi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here with my teenage daughters after a day of shopping at the Irvine Spectrum. The place was perfect for us. Plenty of space, very clean and the staff was very friendly. The location even allowed us to venture out to Laguna Beach for dinner with only a 20 min. drive.
Stayed 1 night in Jun 2023
Response from Rachel Sheklin on Jul 9, 2023
We appreciate the time you took to review us. Thank you for being our guest! We'll look forward to welcoming you home on your next Irvine visit.

10/10 Excellent

Paige

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No complaints.
Stayed 2 nights in Jun 2023
Response from Rachel Sheklin on Jun 12, 2023
Thank you for being our guest at the Residence Inn Irvine Spectrum. We appreciate the time you took to provide your feedback and are delighted you enjoyed your stay. We will look forward to your next Irvine visit.

10/10 Excellent

Quansheisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Rachel Sheklin on Jun 12, 2023
Thank you for being our guest at the Residence Inn Irvine Spectrum. We appreciate the time you took to provide your feedback and are delighted you enjoyed your stay. We will look forward to your next Irvine visit.

8/10 Good

Donald, Slidell

Stayed 5 nights in May 2023
Response from Rachel Sheklin on Jul 9, 2023
Thank you for being our guests. It was our pleasure to host you.

10/10 Excellent

Kathleen

Stayed 2 nights in May 2023
Response from Rachel Sheklin on May 24, 2023
Good Morning and thank you for your review. We're delighted you had such a lovely time at our hotel. We can't wait until your next Irvine visit.Warmest Wishes,RachelEvent Specialist

6/10 Okay

Daniel

Stayed 1 night in May 2023
Response from Rachel Sheklin on Jun 12, 2023
Good Afternoon,Thank you for your time to provide your valuable feedback from your most recent stay. We're sorry to know that it was anything less than perfect. We'll look forward to your next Irvine visit when we can "wow" you with our excellence.

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Rachel Sheklin on May 9, 2023
Thank you for the opportunity to host you this past visit. We're delighted to hear that you enjoyed your stay. We will certainly look forward to your next Irvine visit.Warmest Wishes,The Residence Inn Irvine Spectrum management and staff

10/10 Excellent

Racquel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from LG on May 6, 2023
Thank you for your rating and for choosing Residence Inn Irvine Spectrum. Hope you visit us again.

10/10 Excellent

Justin

Stayed 1 night in May 2023
Response from Rachel Sheklin on Jun 12, 2023
Thank you for being our guest at the Residence Inn Irvine Spectrum. We appreciate the time you took to provide your feedback and are delighted you enjoyed your stay. We will look forward to your next Irvine visit.

10/10 Excellent

Amitabh

Stayed 2 nights in Apr 2023
Response from Rachel Sheklin on May 24, 2023
Good Morning and thank you for your review. We're delighted you had such a lovely time at our hotel. We can't wait until your next Irvine visit.Warmest Wishes,RachelEvent Specialist

10/10 Excellent

Allison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and very helpful. However, the sink drains very slowly.
Stayed 1 night in Apr 2023
Response from Rachel Sheklin on May 1, 2023
Good Afternoon,It was a pleasure to have you with us and we thank you for your feedback. We will certainly take a look at the drain in your room. We look forward to your next Irvine visit.Warmest Wishes,Rachel and the RI Irvine Spectrum staff

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Rachel Sheklin on May 24, 2023
Good Morning and thank you for your review. We're delighted you had such a lovely time at our hotel. We can't wait until your next Irvine visit.Warmest Wishes,RachelEvent Specialist

4/10 Poor

Carly

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old and dirty
The hotel is old and dirty. It’s ancient and hasn’t been renovated in about 30 years. Food is dreadful and the floors are filthy.
Stayed 1 night in Apr 2023
Response from LG on Apr 21, 2023
We appreciate your feedback and we apologize we fell short of meeting your expectations this time around. In the future if given another opportunity we hope to make your stay more enjoyable. Thank you

10/10 Excellent

Thecla

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in/check out was very easy. All of the staff were great: professional, kind, courteous, and helpful. I liked the layout of the room I was in & that it had a full kitchen: plates, cups, glasses, silverware, and some other utensils. Bed mattress was good (hate a mushy mattress), good pillows, linens, and the room was clean. Only downside in the room I was in, was low water pressure in the shower. Everything else was great and I would stay there again.
Stayed 2 nights in Apr 2023
Response from Rachel on Apr 10, 2023
Thank you for your feedback. We're glad that you enjoyed your stay! We'll look forward to welcoming you back on your next Irvine visit.

10/10 Excellent

Maria

Stayed 5 nights in Mar 2023
Response from LG on Apr 21, 2023
Thank you for your rating and thank you for choosing Residence Inn Irvine Spectrum during your most recent trip out to Irvine. Hope to host you again in the future.

8/10 Good

Michael

Stayed 1 night in Feb 2023

10/10 Excellent

Kristopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and convenient location
It is a relatively quiet area that is a less than a 10 minute drive to the Irvine Spectrum. The continental breakfast in the morning was nice.
Stayed 1 night in Jan 2023
Response from Rachel Sheklin on Jan 23, 2023
Thank you for your kind feedback. We appreciate the time you took to provide it. We look forward to your next Irvine visit.Best Regards,Rachel SheklinEvent Specialist

10/10 Excellent

Chiwei

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service and clean room
Response from Gaby on Jan 5, 2023
Thank you for your feedback! We look forward to hosting you again in the future.

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Nov 2022

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sports trip
It was a very clean hotel and the staff is very friendly.
Stayed 1 night in Nov 2022
Response from Gaby on Nov 21, 2022
Thank you for your feedback! We look forward to hosting you again in the future.

10/10 Excellent

Janelle

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is super nice and helpful. good selection at breakfast. rooms are great especially if needing to work. the studio had a full kitchen. bathrooms had no hooks or places to hang towels. In order to be eco conscious it is helpful to have a place to have them dry as well. Also the $8 a day to park for unsecured parking that is not monitored should just be rolled into the room fee. There is no street parking in the area so you have to park in the lot. It seems a bit ridiculous.
Stayed 2 nights in Oct 2022
Response from Gaby on Oct 20, 2022
Thank you for your feedback. We hope to see you again when your travels bring you back to Irvine.

2/10 Terrible

Whitney

Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Horrible I booked a room a month ago and when I get there they say they have no available rooms.
Stayed 1 night in Oct 2022
Response from Gaby on Oct 12, 2022
Thank you for taking the time to let us know about your experience while staying with us. I see that we were able to get you checked into our two studio rooms. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Cody

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Gaby on Sep 20, 2022
Thank you for your feedback! We look forward to hosting you again in the future.

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge Room!
HUGE ROOM! LOVED THE SPACE
Stayed 1 night in Sep 2022
Response from Gaby on Sep 12, 2022
Thank you for your feedback! We look forward to hosting you again.