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Reviews of Sheraton Garden Grove-Anaheim South Hotel

3.5 out of 5
Sheraton Garden Grove-Anaheim South Hotel
12221 Harbor Blvd, Garden Grove, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 575 out of 1001 reviews" "
Rating 8 - Good. 212 out of 1001 reviews" "
Rating 6 - Okay. 99 out of 1001 reviews" "
Rating 4 - Poor. 70 out of 1001 reviews" "
Rating 2 - Terrible. 45 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chloe was such a help ! She’s the best . When my wife and i arrived she was very welcoming and friendly which made us FEEL very Comfortable . She offered me to sign up to there rewards program which is recommended for me since I travel a lot . Or anyone who would love to save money ! And on the Goodside it’s saved me 75$ in parking fees. Chloe made my check in very easy fun and fast . The rooms were very comfortable, the AC was amazing ! Overall the hotel was a 10/10 I’m definitely returing here for my next trip to Disneyland ! GIVE CHLOE A RAISE ! Anyone checking in LOOK FOR CHLOE SHE IS THE SWEETEST PERSON ALIVE !
Stayed 3 nights in Apr 2024
Response from Steve L on Apr 22, 2024
Thank you for choosing the Sheraton Garden Grove - Anaheim South Hotel for your recent travels to Garden Grove. On behalf of the entire hotel team, we want to thank you for sharing your experiences with us during your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most! Please note your feedback has been shared with Chloe and the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Sheraton Garden Grove - Anaheim South Hotel and we hope you choose to create more memories here whenever your travels bring you back to Garden Grove. Sincerely,Steve LangevinFront Office Manager

8/10 Good

Simon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited options for dining on hotel premises, but nearby restaurants made up for it. Bar was adequately sufficient for basic drinks. Sign up for the Bonvoy promotions and save $24 nightly parking fees.
Stayed 2 nights in Apr 2024
Response from Steve L on Apr 22, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Patrice

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel rooms were dirty and had bugs.
Stayed 2 nights in Apr 2024
Response from Steve L on Apr 19, 2024
Thank you for choosing to stay at the Sheraton Garden Grove - Anaheim South Hotel and providing your honest feedback on the Guest Satisfaction Survey. My sincere apologies for your recent stay at Sheraton Garden Grove-Anaheim South. Rest assure I have shared your comments with my housekeeping team and corrective action has been taken. We pride ourselves on delivering outstanding service and upholding exceptional cleanliness standards. I value your feedback and am available to speak to you directly.Sincerely, Steven Langevin

10/10 Excellent

Ian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Apr 2024
Response from Skylar on Apr 19, 2024
Thank you for choosing the Sheraton Garden Grove Anaheim South. We're glad you enjoyed your stay as much as we did serving you. We wish you safe travels on your next destination and please consider us the next time you are in Anaheim.

10/10 Excellent

Lawrence, Hemet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well-maintained and has excellent, well-trained staff.
Stayed 2 nights in Apr 2024
Response from Skylar on Apr 15, 2024
Thank you for choosing the Sheraton Garden Grove Anaheim South. We wish you safe travels to your next destination and hope you'll consider us on your next trip in Anaheim.

10/10 Excellent

Wael

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for family . Thanks Sheraton
Stayed 3 nights in Apr 2024
Response from Skylar on Apr 16, 2024
Thank you for choosing the Sheraton Garden Grove Anaheim South. We're glad you enjoyed your stay. We wish you safe travels to your next destination and hope you'll consider us the next time your travels bring you to Anaheim.

10/10 Excellent

Miesha

Liked: Cleanliness, staff & service, property conditions & facilities
The Staff
Stayed 1 night in Apr 2024
Response from Skylar on Apr 15, 2024
Thank you for choosing the Sheraton Garden Grove Anaheim South. We wish you safe travels to your next destination and hope you'll consider us on your next trip in Anaheim.

10/10 Excellent

Begench

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 2 nights in Apr 2024
Response from Skylar on Apr 15, 2024
Thank you for choosing the Sheraton Garden Grove Anaheim South. We wish you safe travels to your next destination and hope you'll consider us on your next trip in Anaheim.

2/10 Terrible

Taleya

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Skylar on Apr 15, 2024
Thank you for staying with the Sheraton Garden Grove Anaheim South. We appreciate your feedback. We'd love to hear any and all areas in which we can improve. Please let us know as we are always looking to better serving our guests.

4/10 Poor

Maria Alejandra

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and staff was amiable upon a late checkin after Disney. We had a complimentary breakfast for signing up to the rewards program. Breakfast was good and staff was also friendly. After check out was charged 161.74! While room was pre-paid via expedia, turns out the charges were 100 for incidentals and 61.84 for parking one night. The incidentals were refunded after contacting Expedia cust service. However, be warned about parking charges. Reading other reviews, this seems to be an extra charge with inconsistent pricing.
Response from Skylar on Apr 12, 2024
Thank you for staying with us. Your feedback is greatly appreciated!

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff great and wonderful people on the front desk very clean rooms. We will be staying there again.
Stayed 2 nights in Mar 2024
Response from Skylar on Apr 12, 2024
Thank you for staying with us! Your feedback is greatly appreciated!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Skylar on Apr 12, 2024
Thank you for staying with us! Your feedback is greatly appreciated!

4/10 Poor

Amy

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
We were here for a basketball tournament so we had multiple rooms booked. At least 4 families, including myself had bugs in their bed and ended up with welts or rashes on their bodies.
Stayed 2 nights in Apr 2024
Response from Skylar on Apr 12, 2024
Thank you for staying at the Sheraton Garden Grove Anaheim South. We are sorry this stay did not meet your expectations and your feedback has been shared with the appropriate department.

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy to get around. Great area
Stayed 3 nights in Apr 2024
Response from Skylar on Apr 9, 2024
Thank you for choosing the Sheraton Garden Grove Anaheim South. Your feedback was shared with the appropriate department. We hope you will consider our property the next time your travels bring you to Anaheim. Safe travels for now!

10/10 Excellent

Livier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio y agradable
Stayed 3 nights in Apr 2024
Response from Skylar on Apr 9, 2024
Thank you for choosing the Sheraton Garden Grove Anaheim South. We appreciate your feedback and hope you will consider our property the next time your travels bring you to Anaheim.

10/10 Excellent

Angelica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and welcoming! SHOUTOUT TO CHLOE! one of the best receptionist! The rooms were clean and well made. Overall, great stay and was close to a lot of options of dining. and super close to Disneyland.
Stayed 2 nights in Apr 2024
Response from Skylar on Apr 9, 2024
Thank you for choosing the Sheraton Garden Grove Anaheim South. Your feedback has been shared with the appropriate department. We hope you will consider our property the next time your travels bring you to Anaheim.

10/10 Excellent

Obree

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved this hotel. The staff was super friendly and kind. My only con would be there wasn’t always someone at the front desk you might have to wait a little bit and the vending machines were never restocked the whole week I was there, other than that I really can’t complain. We were restocked daily with fresh towels and the always made our beds and cleaned the room up. I was concerned they didn’t have a microwave in the room we had a bunch of left overs but there was one down by the vending machine. I was happy about that. It was a nice stay. Definitely would stay here again.
Stayed 8 nights in Mar 2024
Response from Skylar on Apr 9, 2024
Thank you for choosing the Sheraton Garden Grove Anaheim South. We're glad you enjoyed your service as much as we did serving you. Please consider us again if your travels bring you back to Anaheim.

10/10 Excellent

CONSUELO

Liked: Cleanliness, amenities
Good service
Stayed 1 night in Apr 2024
Response from Skylar on Apr 9, 2024
Thank you for choosing the Sheraton Garden Grove Anaheim South. We're glad you enjoyed your stay and wish you safe travels to your next destination.

6/10 Okay

Jeffrey

Traveled with family
Did not like $24 a night for parking.
Stayed 2 nights in Apr 2024
Response from Skylar on Apr 9, 2024
Thank you for staying with us. We appreciate your feedback and hope you consider staying with us again.

10/10 Excellent

Ely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel
Stayed 2 nights in Apr 2024
Response from Skylar on Apr 9, 2024
Thank you for choosing the Sheraton Garden Grove Anaheim South. Your feedback has been shared with the appropriate department. We hope you will consider our property the next time your travels bring you to Anahiem.

8/10 Good

Sara

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The negatives for this property are pretty minor. Litter is always found outside (even though the staff are always seen cleaning up). But locals and tourists keep them busy by throwing garbage wherever they like. The beds and cabinets in the room were very sqeaky. Otherwise the pool was nicely heated, the staff were wonderful, and the hotel was clean. Also the public transportation to Disneyland stops right in front of the hotel. We were traveling with a young child and a baby and this was a great hotel for us.
Stayed 7 nights in Mar 2024
Response from Skylar on Apr 7, 2024
Thank you for staying with us. We appreciate your feedback. Please consider us the next time your travels brings you to Anaheim.

4/10 Poor

Diana

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Skylar on Apr 9, 2024
Thank you for choosing the Sheraton Garden Grove Anaheim South. We apologize that this stay did not meet your expectations. Please consider us again if your travels bring you to Anaheim.

10/10 Excellent

Gabriel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and the bar tender was awesome. I had a great stay.
Stayed 1 night in Apr 2024
Response from Skylar on Apr 7, 2024
Thank you for choosing the Sheraton Garden Grove. We wish you nothing but safe travels to your next destination.

10/10 Excellent

VICTOR

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Mar 2024
Response from Steve L on Apr 6, 2024
Thank you for choosing the Sheraton Garden Grove - Anaheim South Hotel for your recent travels to Garden Grove. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values.Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!Sincerely,Steve LangevinFront Office Manager

10/10 Excellent

Chasity

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel with very friendly staff. Very quiet and peaceful. I had a view of the mountains and watched the sunrise every morning, it was a peaceful place to be.
Stayed 4 nights in Apr 2024
Response from Steve L on Apr 6, 2024
Thank you for choosing the Sheraton Garden Grove - Anaheim South Hotel for your recent travels to Garden Grove. On behalf of the entire hotel team, we want to thank you for sharing your experiences with us during your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Sheraton Garden Grove - Anaheim South Hotel and we hope you choose to create more memories here whenever your travels bring you back to Garden Grove. Sincerely,Steve LangevinFront Office Manager

10/10 Excellent

Austin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs better mattresses and pillows but not the worst i have slept on
Stayed 5 nights in Mar 2024
Response from Steve L on Apr 6, 2024
Thank you for choosing the Sheraton Garden Grove - Anaheim South Hotel for your recent travels to Garden Grove. Commitment to service and guest satisfaction is a main focus and we are delighted to see you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values. We are currently in the process of replacing our mattresses.Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!Sincerely,Steve LangevinFront Office Manager

8/10 Good

Carla

Stayed 3 nights in Mar 2024
Response from Skylar on Apr 7, 2024
Thank you for staying with us. Please consider us again when your next travels bring us to Anaheim

4/10 Poor

Laray

Business traveler
Disliked: Staff & service
Upon trying to check in, customer service was not the best. The first rep never looked up, didn’t smile and just said, “give me a minute”. The second rep came out and just kept apologizing for unknown reasons, didn’t seem like she was trying to help me check in at all. She kept cutting me off when I was trying to talk, I will NOT be staying here again!
Response from Steve L on Apr 5, 2024
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team

10/10 Excellent

maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean staff was very nice .
Stayed 1 night in Mar 2024
Response from Skylar on Apr 4, 2024
Thank you for choosing the Sheraton Garden Grove - Anaheim South Hotel for your recent travels to Garden Grove. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values.Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!

10/10 Excellent

Katie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here. The staff went out of their way to make us feel valued. The front desk associates were very nice. We ordered room service and the menu had changed so someone ran us up a menu within 2 minutes. The food we ordered was delicious. We got salmon that was succulent, giant nacho and cheesecake. The kids orders were huge portions as well. I had trouble opening my wine in my room and I brought it down to the restaurant and they got it open for me. Everyone was smiling and happy. I truly appreciated the staff and would definitly stay here again. There were tons of restaurants to walk to and the pool, spa and gym were immaculate.
Stayed 3 nights in Mar 2024
Response from Skylar on Apr 4, 2024
Thank you for choosing the Sheraton Garden Grove - Anaheim South Hotel for your recent travels to Garden Grove. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values.Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Steve L on Apr 5, 2024
. Thank you for staying at the Sheraton Garden Grove - Anaheim South Hotel and we hope you choose to create more memories with us whenever your travels bring you back to Garden Grove.Sincerely,Steve LangevinFront Office Manager

10/10 Excellent

Jaime

Stayed 3 nights in Mar 2024
Response from Steve L on Apr 22, 2024
Thank you for staying at the Sheraton Garden Grove - Anaheim South Hotel and we hope you choose to create more memories with us whenever your travels bring you back to Garden Grove.Sincerely,Steve LangevinFront Office Manager

10/10 Excellent

Jasmine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice loved the service the staff and property very clean
Stayed 3 nights in Mar 2024
Response from Steve L on Apr 3, 2024
Thank you for choosing the Sheraton Garden Grove - Anaheim South Hotel for your recent travels to Garden Grove We are delighted to have been your chosen hotel during your recent stay in Garden Grove. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Thank you for staying at the Sheraton Garden Grove - Anaheim South Hotel and we hope you choose to create more memories with us whenever your travels bring you back to Garden Grove.Sincerely,Steve LangevinFront Office Manager

10/10 Excellent

Kristy, Bakersfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice staff. Easy and early check in and nice dinning options.
Stayed 2 nights in Mar 2024
Response from Steve L on Apr 1, 2024
Thank you for choosing the Sheraton Garden Grove - Anaheim South Hotel for your recent travels to Garden Grove We are delighted to have been your chosen hotel during your recent stay in Garden Grove. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Thank you for staying at the Sheraton Garden Grove - Anaheim South Hotel and we hope you choose to create more memories with us whenever your travels bring you back to Garden Grove.Sincerely,Steve LangevinFront Office Manager

8/10 Good

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Steve L on Apr 1, 2024
. Thank you for staying at the Sheraton Garden Grove - Anaheim South Hotel and we hope you choose to create more memories with us whenever your travels bring you back to Garden Grove.Sincerely,Steve LangevinFront Office Manager

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Steve L on Apr 1, 2024
Thank you for staying at the Sheraton Garden Grove - Anaheim South Hotel and we hope you choose to create more memories here whenever your travels bring you back to Garden Grove. Sincerely,Steve LangevinFront Office Manager

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice hotel. The staff was incredibly friendly and knowledgeable.
Stayed 2 nights in Mar 2024
Response from Steve L on Mar 30, 2024
Thank you for choosing the Sheraton Garden Grove - Anaheim South Hotel for your recent travels to Garden Grove. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values.Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!Sincerely,Steven Langevin

6/10 Okay

Jerediah

Stayed 3 nights in Mar 2024
Response from Skylar on Apr 18, 2024
Thank you for choosing the Sheraton Garden Grove Anaheim South. We're sorry this stay was not up to your expectations. We hope you'll consider us whenever your travels bring you to Anaheim

10/10 Excellent

Darlene

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful
Stayed 1 night in Mar 2024
Response from Skylar on Mar 28, 2024
Thank you for choosing the Sheraton Garden Grove - Anaheim South Hotel for your recent travels to Garden Grove On behalf of the entire hotel team, we want to thank you for sharing your experiences with us during your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Sheraton Garden Grove - Anaheim South Hotel and we hope you choose to create more memories here whenever your travels bring you back to Garden Grove.

10/10 Excellent

Antonia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The restaurant staff was not kind, In every hotel in different cities south california we stay in the two weeks every where we went there was complemantary Coffee and water, and when asked the restaurant they were rude about it. That made us the decsion to go somewhere alse next time we are in town. other than that everything good, Thank You! Frank Grande
Stayed 2 nights in Mar 2024
Response from Skylar on Mar 28, 2024
Thank you for choosing to stay at the Sheraton Garden Grove - Anaheim South Hotel and providing your honest feedback on the Guest Satisfaction Survey We are always working to improve our guests’ satisfaction and your feedback helps us see our product through the eyes of our valued guests. I am sorry to hear that not everything met your expectations. On behalf of the entire hotel team, we sincerely apologize for the inconvenience. We hope you will consider Sheraton Garden Grove - Anaheim South Hotel on your next visit to Garden Grove so that we can deliver on the guest experience you deserve.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Skylar on Mar 29, 2024
Thank you for choosing the Sheraton Garden Grove - Anaheim South Hotel for your recent travels to Garden Grove. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values.Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the stay it was great and staff was welcoming
Stayed 1 night in Mar 2024
Response from Steve L on Mar 25, 2024
Thank you for choosing the Sheraton Garden Grove - Anaheim South Hotel for your recent travels to Garden Grove. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values.Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!Sincerely,Steven Langevin

10/10 Excellent

Mary

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staff was inviting. We enjoyed the club level and being able to grab a snack and bottled water when needed.
Stayed 3 nights in Mar 2024
Response from Steve L on Mar 24, 2024
Thank you for choosing the Sheraton Garden Grove - Anaheim South Hotel for your recent travels to Garden Grove We are delighted to have been your chosen hotel during your recent stay in Garden Grove. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Thank you for staying at the Sheraton Garden Grove - Anaheim South Hotel and we hope you choose to create more memories with us whenever your travels bring you back to Garden Grove.Sincerely,Steve LangevinFront Office Manager

10/10 Excellent

Octavio

Stayed 5 nights in Mar 2024
Response from Skylar on Apr 12, 2024
Thank you for staying with us! Your feedback is greatly appreciated.

8/10 Good

Antonia

Stayed 1 night in Mar 2024
Response from Skylar on Apr 12, 2024
Thank you for staying with us! Your feedback is greatly appreciated!

10/10 Excellent

Shawn, Yuma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Steve L on Mar 20, 2024
Thank you for choosing the Sheraton Garden Grove - Anaheim South Hotel for your recent travels to Garden Grove We are delighted to have been your chosen hotel during your recent stay in Garden Grove. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Thank you for staying at the Sheraton Garden Grove - Anaheim South Hotel and we hope you choose to create more memories with us whenever your travels bring you back to Garden Grove.

6/10 Okay

Mallory

Traveled with family
Disliked: Amenities
Inconvenient that the hot tub was down for every night of my stay. Walls were thin so you could hear everything; noisy. Felt unsafe, when getting a knock on the door at 10:45 asking if we ordered a towel when we did not.
Stayed 4 nights in Mar 2024
Response from Skylar on Mar 18, 2024
Thank you for choosing to stay at the Sheraton Garden Grove - Anaheim South Hotel and providing your honest feedback on the Guest Satisfaction Survey. My sincere apologies for your recent stay at Sheraton Garden Grove-Anaheim South. Rest assure I have shared your comments with my staff members and corrective action has been taken. We pride ourselves on delivering outstanding service and upholding exceptional cleanliness standards. I value your feedback and am available to speak to you directly.

10/10 Excellent

Karinne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Scott was so helpful and welcoming.
Stayed 3 nights in Mar 2024
Response from Skylar on Mar 15, 2024
Thank you for choosing the Sheraton Garden Grove - Anaheim South Hotel for your recent travels to Garden Grove. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values.Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!

10/10 Excellent

Phokham, San diego

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 2 nights in Feb 2024
Response from Steve L on Mar 14, 2024
Thank you for choosing the Sheraton Garden Grove - Anaheim South Hotel for your recent travels to Garden Grove. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values.Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!Sincerely,Steven Langevin

10/10 Excellent

Kristie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Sal and staff were amazing. They were very attentive and friendly. Having the breakfast buffet was a great addition to the stay. Will book here again!
Stayed 3 nights in Mar 2024
Response from Skylar on Mar 13, 2024
Thank you for choosing the Sheraton Garden Grove - Anaheim South Hotel for your recent travels to Garden Grove. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values.Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!