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Reviews of The Buena Park Hotel & Suites

2.5 out of 5

Reviews

6.6
Rating 10 - Excellent. 24 out of 97 reviews" "
Rating 8 - Good. 20 out of 97 reviews" "
Rating 6 - Okay. 22 out of 97 reviews" "
Rating 4 - Poor. 15 out of 97 reviews" "
Rating 2 - Terrible. 16 out of 97 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

luis

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024

8/10 Good

Denise

Traveled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
I was expecting the receptionist to have greeted me and my family with a welcome and a smile. But it was cut dry and to the point. No welcoming feeling what so ever!
Stayed 2 nights in Mar 2024

6/10 Okay

Mario

Liked: Cleanliness, staff & service
The lock up top had loose screws
Stayed 3 nights in Mar 2024

2/10 Terrible

Cathy

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The junior suite was not as it was represented on the site. The man at the front desk was rude and only gave one room key. Pointed me in the direction that was not where the room was and didn't provide a map. The supposed shuttle to Disneyland was a golf cart. The sheets had stains and only two pillows had cases.
Stayed 3 nights in Mar 2024

6/10 Okay

José Antonio

Business traveler, Traveled with family
Disliked: Staff & service, property conditions & facilities
Close to the freeway easy access
Stayed 1 night in Mar 2024

4/10 Poor

Adriana

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived there was cockroaches in the room, the lamp shades were stained with something, the mini fridge had black stuff in it, not sure if it was mold? The towels provided had holes in them. The property itself had a lot of trash and it smelled.
Stayed 2 nights in Mar 2024

2/10 Terrible

Aaron

Disliked: Cleanliness, property conditions & facilities
Dirty doors, cover inside duvet disgusting, dirty walls, bathroom shower not working properly. Door got stuck
Stayed 2 nights in Mar 2024

8/10 Good

Juan

Liked: Cleanliness, staff & service
The location and accessibility to restaurant.
Stayed 1 night in Mar 2024

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed in this area multiple times and this was easily the best room we have had. The staff at the front desk were very kind throughout our stay. Daren was wonderful to get us quickly checked in. We appreciated the large room with 2 bathrooms and were so comfortable every night. The breakfast was not expected when we made the reservation, so we were thrilled to learn it was provided. It was a good meal to start our day. Beds and bathrooms were clean and comfortable. Except for the lack of heat in the hot tub, it was a perfect stay. We will definitely use this hotel for future trips to Buena Park.
Stayed 4 nights in Mar 2024

6/10 Okay

Kennedy Mitchell

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
My biggest problem was that breakfast was only served 7-9. We didn’t get breakfast any of our 4 day stay (we had to leave by 6:45 each morning), even though the breakfast was the reason I chose this hotel. I can’t think of another hotel that starts breakfast this late, I’ve always seen 6am-9am. My other qualm was there was no place to fill up a water bottle. In the age of hydroflasks/Stanleys everywhere decent has a place to fill one up. This stay was very mid. The room was really nice upon entry, and the bed and bathroom were fine. But it didn’t have the amenities I expect from a hotel this price.
Stayed 3 nights in Mar 2024

2/10 Terrible

Luis

Stayed 1 night in Mar 2024

4/10 Poor

Jessica

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

4/10 Poor

Brooke

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Literal baby roaches in our room. Walls, floors, shower, bathroom, fixtures, towels were dirty. Smelled like sewer. It was just unpleasant. Would not recommend.
Stayed 2 nights in Mar 2024

6/10 Okay

daniela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

David, Tempe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Angela

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

Kim

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
💥BRING DISINFECTANT SPRAY💥 Keep your shoes on, be careful of broken furniture, and bring your own blankets and pillows!!
Stayed 3 nights in Mar 2024

6/10 Okay

Reyna

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Matias front clerk was great. I didn’t like the room the smell of smoke was horrible and the bathroom room was not adequate you can see inside the bathroom from the room which made it very uncomfortable.

6/10 Okay

Jim

Disliked: Property conditions & facilities
It’s a good deal, fine for a night or two.
Stayed 1 night in Mar 2024

8/10 Good

Persephone, Las Vegas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My new favorite hotel for Disney! Very adorable, clean and close to parks! The area is easily accessible right off the highway, but we didn’t hear the highway from our room so the windows are well insulated. Check in time was very late at 4 pm so we still had to wait after driving tired from vegas which was an inconvenience. I got a junior suite which had two nice, thick, soft, triple sheeted double beds in the main room, and a separate room with a double sofa bed and tv for my boys to hang out, sleep, have privacy and play their Xbox which was perfect for me, my 12 year old daughter, elderly father and two teenage boys. There was a nice chair, tv, desk, mini fridge and microwave, plenty of room for our luggage and separate sink and vanity area from the toilet and shower so we could all get ready while others took hot showers. There was plenty of soap and towels for 4 but they ran out of washcloths so we had none. There was a hairdryer and coffee maker with cream but no coffee packets which worked for us because I brang my own tea and coffee substitute. The room was easy to get to on the first floor and parking was in front of our door which I loved for load and unload. The hotel has included hot breakfast of waffles, bagels, toast, muffins, juice and coffee. I suggest something soft for those with no teeth be added please. The time is very late and short of 7am-9am and they were late starting which caused us to be late to Disney. Overall though, a great secret jewel!
Stayed 3 nights in Mar 2024

2/10 Terrible

Angel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
BAD CUSTOMER SERVICE WORST HOTEL EVER FRAUD!!!!!!!
Stayed 3 nights in Mar 2024

4/10 Poor

alicia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room i stayed in smelled alot like old cigarettes. The lock was not working, I would like to submit a picture of what it looked like. They “cleaned” made the bed. They did not clean. and did not leave fresh towels.
Stayed 3 nights in Mar 2024

8/10 Good

Erica

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

4/10 Poor

Jon

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
With only one person at the desk, I waited nearly 40 minutes to check in. Got the the room and it smelt like it was a smoking room, no toilet paper roller so toilet paper was just on the small sink, long hair on the shower towel, back up towels with stains, dirty office chair at desk, worn, dated and aged furnishings, vending machine ate 2 dollars and the agent at the desk didn't have anything to say when I asked if the machine was working or not, finally called down for towels when the room wasn't serviced on day two and was told to go get them myself, cause they didn't have house keeping. So, I don't know wouldn't blame it on the workers as much as clearly poor management? En
Stayed 3 nights in Mar 2024

6/10 Okay

Tiffany

Liked: Staff & service
Stayed 3 nights in Mar 2024

10/10 Excellent

Angelina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 Stars
Stayed 4 nights in Mar 2024

4/10 Poor

Liz

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room I picked based off pictures on Expedia were nothing like the room I was given. The room was pretty dirty there was stuff on the floor and fridge was dirty as well. The room def needs some upgrading as the lock in the room looked like it was going to fall off. The pool was pretty dirty and jacuzzi was not working. Only one good thing about this place was the breakfast and location.
Stayed 1 night in Mar 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

jackie

Traveled with family and small children
Liked: Staff & service
Hotel is a bit outdated but convenient location.
Stayed 1 night in Mar 2024

8/10 Good

Cherie

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Loved that everything was local and convenient for items we forgot to pack. We came to the area for Knotts Berry Farm and amazing we didn't have to travel far to rest. Room itself...... could use some love. Lamp Shades were splattered on. Cabinet in bathroom was all banged up. Stains and wall splatters of like a food or beverage were on the wall. Room smelled of cigarettes but didn't like that they sprayed air freshener directly behind the door which left a sticky oily residue and it didn't mask well enough anyways. My clothes came home smelly.
Stayed 2 nights in Mar 2024

10/10 Excellent

Alma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Mar 2024

6/10 Okay

Alfredo, Las Vegas

Traveled with partner
Liked: Amenities
Disliked: Cleanliness
So this was a very convenient and affordable option for us. Unexpected trip this saved us some money. I read some reviews and was hesitant about staying but it was super affordable so i gave it a shot. The rooms cleanliness was what was expected for the price. (Its not the Hilton) if the property reads this review please add better cable channels Lol. The included breakfast in the morning was great. 1 suggestion is do away with the sugar for the coffee and put out sweeteners. But overall not complaints. Thank You.
Stayed 2 nights in Mar 2024

10/10 Excellent

Alma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the graveyard workers was rude. The other employees were very nice and apologized for his behavior. Good place, nice and big. They accommodated to our needs.
Stayed 4 nights in Mar 2024

10/10 Excellent

Alma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s really clean. It’s convenient, easy freeway access. Good breakfast, nice and warm . Overall good place.
Stayed 1 night in Feb 2024

6/10 Okay

Jess

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Bugs
Stayed 1 night in Mar 2024

4/10 Poor

Hayley, Sandy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the triple suite. It was very spacious with two bathrooms and 2 tv’s. Great for a family. But it wasn’t super clean. One of the sinks the stopper was stuck down so it wasn’t really usable. Dirty sheets on the pull out sofa and the front desk didn’t have any clean sheets to offer us. The hot tub was broken. This place has great potential but it needs lots of updating. Walls in the bathroom were gross. We avoided spending time in the room. Only used it for sleeping.
Stayed 2 nights in Mar 2024

8/10 Good

Avisai

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien y en orden
Stayed 1 night in Feb 2024

10/10 Excellent

HERMAN L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were big, not over priced and got the job done.
Stayed 1 night in Feb 2024

10/10 Excellent

Jazmin

Stayed 1 night in Feb 2024

10/10 Excellent

Jermaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay safe and quiet.
Stayed 1 night in Feb 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and quiet. They had breakfast which is always a plus. Just wish there were more plugs in the room.
Stayed 1 night in Feb 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Jermaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the breakfast.
Stayed 1 night in Feb 2024

10/10 Excellent

Eddy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Fermin

Business traveler, Traveled with family
The vanity in the bathroom is too small. The showers do not have shelves and showerheads not a lot of pressure. And if you have meetings early in the morning, breakfast is too late breakfast starts at seven should start at six.
Stayed 3 nights in Feb 2024

8/10 Good

Florencio, Union City

Traveled with family
Liked: Amenities
Close to everything
Stayed 2 nights in Feb 2024

10/10 Excellent

PATRICIA

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
The bathroom needs to be cleaned better. Not all channels in the TV were working.
Stayed 1 night in Feb 2024

6/10 Okay

Agustina

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was very nice and welcoming.
Stayed 1 night in Dec 2023